(Ebaoguo will automatically determine which of the following shipping services is suitable for your submitted parcels)

1. Small Shipments of Sea Freight from China to Malaysia 

This service is suitable for shipments of less than 1 CBM. Parcels will be delivered to the door (free Malaysia local shipping charges).

The shipment minimum charge is 5kg, with a 1kg round-up. If the shipment is less than 5kg, shipping charges will calculate as 5kg.

*. This service applies to all accumulated parcels shipment of less than 1 CBM.

1. Single side of less than 140cm, and two longest sides with a total of no more than 140cm.

2. Maximum of 70 kg per parcel in actual weight.

3. Chargeable weight comparing the actual and volume weight and taking the greater value. The calculation method is parcel size (cm) length x width x height / 5000.

4. More than one parcel can be accumulated in 1 shipment if they are all for the same recipient.

5. Small sea freight shipment is tax included. General and sensitive goods can be shipped together in 1 shipment.

6. Cut off day every Thursday, and shipment despatch every Friday.

7. Not liable for compensation in case of deformation, deterioration, breakage, or liquid leak of goods due to environmental changes during transportation. Please ensure proper packaging before shipment.

2. Bulk Shipments Sea Freight from China to Malaysia (CBM)

This service is suitable for shipments of more than 1 CBM. Parcels will be delivered to the door (free Malaysia local shipping charges).

The shipment minimum charge is 1 CBM, with a 0.1 CBM round-up. If the shipment is less than 1CBM, shipping charges will calculate as 1CBM.

Parcels dimensions of either 1 side exceeding 120cm will have an extra handling surcharge.

Transit Time

• China warehouse despatch time is every Tuesday and Thursday.
• The delivery time range is between 15-25 days.

Duties and Taxes

• Delivery Duty Paid (DDP).
• Duties, import clearance, and any taxes are all included.

(Ebaoguo will automatically determine which of the following shipping services is suitable for your submitted parcels)

1. Air Freight Express DDP (General Goods) & DDU (6%SST applies for Sensitive Goods)

West Malaysia (1kg round up)

East Malaysia（1kg round up）

1. A single side of less than 70cm, maximum of 30 kg per parcel in actual weight.

2. Chargeable weight is comparing the actual and volume weight and taking the greater value. The calculation method is parcel size (cm) length x width x height / 5000.

3. The shipment minimum charge is 1kg, with a 1kg round-up.

4. More than 1 parcel can be accumulated in 1 shipment if they are all for the same recipient.

Transit Time

• China warehouse despatch time is every Wednesday and Friday.
• The delivery time range is between 7-15 days.

What can I Import into Malaysia?

Your parcels will be divided into 3 categories: General goods, Sensitive goods, and Contraband Goods.

General and sensitive goods can be submitted separately to reduce total costs for the shipment. For contraband goods, parcels can be submitted to be returned to the supplier, or else requested to be disposed of (the warehouse will not be in charge of any extra charges for returning to the supplier, there will also be return parcel fees that occur).

Step 1: Sign up and log in to https://ebaoguo.com to get the Ebaoguo China Warehouse address and your support code.

Step 2: Shop in any China online shops or prepacked yourself, then ship to our China warehouse.

Step 3: You will be notified via email once your packages have arrived at our Ebaoguo China warehouse.

Step 4: Submit all packages in “My Parcels” by filling out your Malaysia Residential address and customs declaration form.

Step 5: You can tick extra services China Warehouse provides, such as consolidation parcels. We will process your packages after your request is submitted.

Step 6: The final billing summary will be emailed once we’ve packed your packages.

Step 7: Once payment is received, we will dispatch your packages on the next available shipment.

Items that can not be shipped:

– White powders, crystals;

– Explosives, such as fireworks or sparks;

– Anti-epidemic items (masks, disinfectants, etc);

– Tobacco products, including cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha;

– Electric bicycles and scooters that can be used on the road (to ship these items, must be approved by Road Vehicle Standards);

– Combustible gas, such as sol or camping gas; non-combustible gas, such as compressed oxygen; toxic gas, such as oxygen difluoride;

– Flammable liquids such as solvents or paint;

– Flammable solids, such as matches, substances that can ignite spontaneously, such as phosphorus; hazardous substances, such as calcium carbide;

-Oxidising substances, such as fertilisers; organic peroxides, such as fiberglass repairs kits;

– Toxic substances, such as pesticides; infectious substances, such as blood tests or medical tests;

– Radioactive items, such as smoke detectors;

– Corrosive items such as bleach or drain cleaner;

– Other items, such as airbags, mobile phones, computers, pornographic materials, plants/seeds/flowers, magnets or items containing ferromagnetic materials, human remains/body fluids, live/dead animals, animal skins/furs/any animal parts, wet, dry, metal or lithium batteries or products containing these items, perfume, nail polish, aftershave, hair spray, cigarettes, e-cigarettes, alcohol, prescription drugs, pork products, tin cans, and products with peculiar smell, etc.

Note: If the above-mentioned contraband has been included in the packaging or has not been declared truthfully, which results in any form of return, fine, or even criminal penalties recipients will be responsible for this.

If you are not sure whether the item can be mailed,

please contact customer service.