Send parcel from Malaysia to Taiwan
We offer two shipping methods to assist you
(The system will automatically determine which route your submitted parcel belongs to)
Malaysia to Taiwan Tax-Included Consolidated Shipping Routes
Categorized by cargo type:
- Malaysia to Taiwan Air Express General Cargo Line
- Malaysia to Taiwan Air Express Sensitive Cargo Line
Shipping Fees
- The pricing standard is shown in the table below (starting from 1KG, subsequent weight rounded up to 1Kg)
| Billing Weight |
Air Express General Cargo Line |
Air Express Sensitive Cargo Line |
|---|---|---|
| Maximum Weight |
20kg/per parcel |
20kg/per parcel |
| Cost |
MYR 40(≈TWD 276)/ 1 kg |
MYR 46(≈TWD 318)/ 1 kg |
- Billing Weight: The greater value between actual weight and volumetric weight (Length*Width*Height/5000 cm).
- General Cargo Classification: Daily necessities, personal luggage, furniture, books (excluding banned books), handicrafts, local specialties, auto parts, small appliances (excluding batteries), etc.
- Sensitive Cargo Classification: Branded bags, skincare products, health products, fiber powder, liquids, medicines, essential oils, epidemic prevention materials, etc. (If you are unsure, please contact customer service first).
- Prohibited Items: Items containing electronic communication devices, white powder, electronic devices that cannot be shipped, flammable and explosive materials.
Transit Time
- Cut-off dates: Every Tuesday and Friday.
- Delivery to your door within 5-7 working days after shipment.
Taiwan Delivery Method
SF Express delivery.
Important Notes
- Recipient’s name and address must be in Chinese. EZ Way real-name authentication is required, and the recipient’s Taiwan ID number must be provided when shipping.
- Consolidation service is available: Before consolidation, each parcel should not exceed 10kg, and the consolidated parcel’s actual weight should not exceed 20kg.
- One waybill can have multiple parcels.
- Single parcel weight limit: 20KG.
- Single side not exceeding 80cm, and the sum of any two sides not exceeding 80cm. Please contact customer service in advance if it exceeds these dimensions.
- If a waybill contains a mix of general cargo and sensitive cargo, the sensitive cargo line rate will apply.
- Air freight prohibited items: **Food containing meat; medicines; guns, knives (including replica toy guns and their accessories); plants; live animals; agricultural products; fruits; wood; pet food; pressure cans, etc.**
Other Important Considerations
- Prohibited items (Refer to the prohibited items list at the bottom of the website)
- You must truthfully declare the goods being sent (product name, quantity, value). You can fill in the parcel declaration after the seller ships your parcel. The system will automatically match your declaration once the parcel is inbounded. If necessary, we may contact you to request proof of purchase (e.g., invoice or screenshot) as required by customs.
- Customs declaration for small parcels requires the real name and address of the recipient (individual, not company name). Post offices, PO boxes, locked bags, parcel lockers, or parcel collect locations are not allowed. Please ensure truthful completion and bear responsibility for any customs and federal liabilities arising from incorrect information.
- Our company is solely responsible for parcel transportation and is not liable for the quantity or damage of goods shipped by the seller within the parcel (e.g., seller sending wrong or fewer items; product color, size, style discrepancies; product defects like loose threads, color fading, or melting during transit). You can select additional services when submitting your parcel to verify product quantity and inspect product quality.
- Insurance is not mandatory but can be purchased at 5% of the declared value. A product purchase invoice must be provided before purchasing, and insurance must be purchased before shipment.
- Insurance does not apply to personal or second-hand items, or goods for which a purchase invoice cannot be provided.
- If no insurance is purchased, in case of loss, compensation will be up to a maximum of RM$300 per waybill (including shipping).
- If insurance is purchased, in case of loss, the maximum insured amount per waybill is RM$1500. Other forms of damage, deformation, or spoilage are not covered by compensation, only parcel loss.
- For Ebaoguo’s disclaimer and insurance terms, please refer to the bottom of the article, or view them in the Disclaimer and Insurance section.
- Ebaoguo will not compensate for goods that are deformed, spoiled, melted, damaged, or leaked due to environmental changes during transportation. Please package your goods properly before shipping.
Malaysia to Taiwan Epidemic Prevention Materials Shipping Instructions (Sensitive Line)
Applicable for cargo types (products used for epidemic prevention or treatment)
- Masks
- Test kits
- Thermometers
- Oximeters
- Protective suits
Shipping Fees
- Epidemic prevention materials can be sent via the sensitive plan.
- Starting from 1kg, rounded up to 1kg.
- Maximum of 100 test kits per box.
- The consignee must complete EZ Way real-name authentication, and each consignee can only receive one box of goods per shipment.
- Billing weight is determined by comparing actual weight and volumetric weight (length*width*height/5000), after packing.
Transit Time
- Cut-off dates: Submit by Friday for shipment on the following Tuesday; submit by Wednesday for shipment on the same week’s Friday.
- Delivery to your door within 5-7 working days after shipment.
Taxation
Effective January 1, 2024, any taxes incurred on parcels shipped to Taiwan will be collected by the delivering logistics company from the recipient upon delivery.
Taiwan Delivery Method
- SF Express delivery.
Important Notes
- Consignee’s name and address must be in Chinese. EZ Way real-name authentication is required, and the consignee’s Taiwan ID number must be provided when shipping.
- Consolidation service is provided.
How to Ship
Step 1: Register and log in at https://ebaoguo.com to obtain Ebaoguo’s warehouse address and your support number.
Step 2: You can purchase products from any website and have them sent to the address we provide, or arrange your own delivery.
Step 3: After the seller ships, please pre-declare your courier tracking number in your parcel list.
Step 4: Once Ebaoguo’s warehouse receives your parcel, it will be entered into your parcel list.
Step 5: When all parcels have arrived, you can submit a shipment request from your parcel list, fill in the recipient’s address, and select the appropriate logistics route and additional services.
Step 6: After Ebaoguo’s warehouse packs your goods according to your requirements, you will receive a payment notification.
Step 7: After successful payment, we will dispatch your goods.
Measurement Methods for Irregular Parcels
① Standard Parcel Measurement Method:
If the parcel is a standard carton size, volumetric weight is calculated based on the carton’s length, width, and height.
② Curved Parcel Measurement Method:
If the parcel’s flat surface bulges or deforms due to goods compression, it is measured by its longest side.
③ Irregular Parcel Measurement Method:
If the goods’ actual size requires irregular packaging, the volumetric weight is calculated based on the parcel’s longest side.
Frequently Asked Questions
My parcels are arriving at the warehouse gradually. Can I submit them as separate waybills?
Yes, you can, but the billing weights for different waybills are not cumulative.
What if the inbound dimensions and weight are different from what the seller stated?
Ebaoguo Malaysia warehouse measures and weighs each parcel upon inbound. All measurements are based on our warehouse’s readings. If you have any discrepancies, please contact customer service before shipping.
I need to return goods. Can you refuse to accept them?
The warehouse cannot determine which parcels need to be returned upon receipt. Please submit the return address after your parcel has been inbounded, and the warehouse will arrange the return shipment. If needed, you can also arrange local logistics to pick up the goods from the warehouse after submission.
Can you help me consolidate packages?
When you submit multiple parcels, the warehouse will do its best to consolidate smaller parcels into your larger box to ensure items are not lost during transit and to reduce volumetric weight. There are no additional fees for consolidation itself; however, if a new box is required, there will be an additional box fee. The dimensions after consolidation may differ from those submitted. The system will use the consolidated volumetric weight as the reference for calculating shipping costs. If you do not wish for certain express parcels to be consolidated, please make a note in the waybill remarks.
I bought many items. Can I fill out a general description?
When submitting your waybill, you need to truthfully declare the products purchased. For similar items, such as clothing, you can generally state “clothing” and fill in the true purchase price. Customs may randomly inspect waybills and request proof of purchase (e.g., invoices or screenshots). You will be responsible for any customs fees incurred due to incorrect information.
Can I pay cash on delivery?
We require you to complete payment before shipment.
Absolutely prohibited items:
– Explosives, such as fireworks or sparklers.
– Large capacity batteries, such as power banks, or rideable electric bicycles, scooters, etc.
– Flammable gases, such as aerosols or camping gas; non-flammable gases, such as compressed oxygen; toxic gases, such as oxygen difluoride.
– Flammable liquids, such as solvents or paints.
– Flammable solids, such as matches; spontaneously combustible substances, such as phosphorus; substances that emit hazardous gases when wet, such as calcium carbide.
– Oxidizing substances, such as fertilizers; organic peroxides, such as fiberglass repair kits.
– Toxic substances, such as pesticides; infectious substances, such as blood tests or medical samples.
– Radioactive materials, such as smoke detectors.
– Corrosive substances, such as bleach or drain cleaner.
– Other items, such as airbags, mobile phones, computers, pornographic materials, plants/seeds/flowers, magnets or items containing ferromagnetic materials, human remains/body fluids, live/dead animals, animal hides/furs/any animal parts, wet, dry, metallic, or lithium batteries or products containing these items, perfumes, nail polish, aftershave, hairspray, cigarettes, e-cigarettes, alcohol, prescription medications, pork products, iron cans, and products with unpleasant odors or leaks, etc.
Note: If any of the above prohibited items are included in a parcel, or if they are not truthfully declared, leading to any form of return or fine, or even criminal penalties, our company shall not be held responsible. Customers will bear full responsibility, and return costs will be borne by the customer.
If you are unsure whether an item can be shipped, please contact customer service.
Guidelines for Size and Weight of a Single Parcel
Please see the example below for guidance on measuring regular and irregular-shaped parcels, as well as satchels.
Chargeable Weight
Because air transportation is charged based on not only the actual weight of the package but also the size of the package, which is also known as the volumetric weight.
a. The chargeable weight is greater than each package’s actual weight and volumetric weight. For example, if the actual weight of a package is 3.1kg and the volumetric weight is 2.1kg, then the chargeable weight of this package is 3.1kg, which is rounded up to 3.5kg by 500g. b. The chargeable weight of a waybill is the sum of the chargeable weight of each package in the waybill. c. The volumetric weight calculation method for international logistics is length(cm) x width(cm) x height(cm) / 5000. The minimum weight of a shipping line is 1kg. If it is less than 1kg, it is calculated as 1kg. For weights less than 10kg, the chargeable weight is rounded up by 500g; for weights over 10kg, the chargeable weight is rounded up by 1kg. For example, a package with a chargeable weight of 1.3kg will be calculated as 1.5kg, and a package with a chargeable weight of 10.2kg will be calculated as 11kg.
If the actual weight is less than 2kg and the volumetric weight is not more than 5kg, only the actual weight is rounded up by 500g. For example, a package with an actual weight of 1.3kg will be rounded up to 1.5kg.
For example, Mr.X must send two packages to the same recipient.
Package 1 weighs 4kg, and the volumetric weight is 36(cm) x 35(cm) x 30(cm) / 5000 = 7.56. So the chargeable weight of package 1 will be calculated as 8kg.
Package 2 weighs 10kg, and the volumetric weight is 36(cm) x 35(cm) x 30(cm) / 5000 = 7.56. So the chargeable weight of package 2 will be calculated as 10kg.
Therefore, the chargeable weight of Mr.X’s waybill is 8kg + 10kg = 18kg.
Dimension Weight vs Actual Weight
What is Actual weight?
The actual weight of a parcel is its actual gross weight measured in kg/s when you put on the scale.
What is Dimension weight?
Dimension weight（aka: Volumetric weight） is the ‘volume’ a package occupies (example; the physical size of a package)
Dimension weight is calculated by the （ Length x Height x Width / 5000）.
To determine a parcel’s dimension weight in kg, we use measurements in centimeters.
What is Chargeable weight?
Chargeable weight is the actual gross weight or the volumetric weight of the parcels shipment – whichever is greater.
Insurance
- Insurance must be selected and paid before shipment dispatch.
- Insurance is not mandatory, and the insurance fee is 5% of the declared value (in Australian dollars).
- If insurance is not purchased, only the actual freight charges will be refunded in case of loss.
- Regardless of the declared value, the maximum amount of insurance compensation for a shipment is AUD 300.00.
- Only the actual freight charges will be refunded if insurance is not purchased and the goods are confirmed lost.
- If the goods are not received within 60 working days after being dispatched, they will be automatically confirmed as lost.
- The insurance policy is automatically invalidated if a customs seizure occurs due to a false declaration.
- When applying for insurance, proof of purchase such as invoices or payment records, must be provided, which should match the declared amount.
- Insurance can only compensate for loss and cannot compensate for any form of damage. EBAOGUO owns the final interpretation of the insurance policy.
- For all claims, please contact EBAOGUO customer service by emailing sales@ebaoguo.com; please ensure you send all supporting documents and shipment numbers in the email.
Insurance Not Cover
- Incorrect declaration of the cargo leads to any delays in shipments.
- Improper or insufficient packing, securing, marking, or addressing the shipments.
- Any delay in the delivery inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
- Any compensation if parcel checked by customs.
- Any damage in transit for fragile items.
- Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect custom’s broker’s address.
- Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
- Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
- Damage, delay, or loss of any shipment containing any prohibited item.
CONTACT US
