Shipping Fees: (Prices effective February 1, 2025)

• First 1kg per parcel: AU$10.00/kg. Additional weight rounded up to the nearest 0.5kg.
• For single waybills:
  • Actual weight ≤ 20kg AND Volumetric weight ≤ 20kg: Charged by actual weight.
  • Actual weight > 20kg OR Volumetric weight > 20kg: Charged by chargeable weight.
• Chargeable weight is the greater of actual weight and volumetric weight (L*W*H/5000 in cm).
• One waybill per parcel; weights are not accumulated across multiple parcels.
• Maximum single side length: 205cm.
  • Single-sided items exceeding 120cm incur an extra-long fee.
  • The sum of the two shorter sides cannot exceed 100cm.

  Range 范围	Cost 额外收费
  0.8 - 1.2m	AU$15
  1.21 - 1.4m	AU$25
  1.41-1.6m	AU$55
  1.61-2.05m	AU$95

• Maximum actual weight per single parcel: 20 kg (for health products, food, skincare, etc., refer to the specific packing rules below).
• For indivisible items that exceed packing limits, please get in touch with us.

Shipping Time:

• Air Freight
• Cut-off: 4 PM AEST every Wednesday for parcel submission in Melbourne. Submissions after 4 PM may not ship on Thursday morning and will be dispatched with the next batch.
• Departure: Thursdays (to the airport).
• Estimated Arrival: 5-7 business days after dispatch.

Taiwan Local Delivery:

• Door-to-door delivery within Taiwan via Black Cat Express or Hsinchu Logistics, with tracking available.

Import Taxes and Fees:

• Taiwan Customs may adjust taxes based on product name/type without prior notice. Taxes will be calculated based on their adjusted pricing.
• If taxes or customs fees are incurred, we will contact the sender to collect them.
  • Payment options: Transfer to our Taiwan account (TWD) or Australian account (AUD).
  • Alternatively, the logistics company can collect payment on delivery (cash only), incurring an additional NT$30.00 handling fee.

Mailing Restrictions:

• You can mail all legal goods permitted for import by aviation and the Taiwan Customs.
• Prohibited: Items containing standalone batteries. Misdeclared/undeclared parcels with batteries will incur fines (AUD$220+) and return fees (AUD$25+). Each parcel on a single waybill containing batteries will be charged separately.
• For a comprehensive list of prohibited items, please refer to the end of this document.

Other Important Notes:

• Consolidation line addresses and recipient names must be in Chinese and match the provided ID information.
• Recipient’s EZ Way Authentication: Ensure the recipient’s name and contact number match the information associated with their EZ Way authentication. Mismatches during Taiwan customs clearance will result in an AUD$25 name change fee.
• Duplicate Recipients: This line ships weekly. Each consolidation cannot have duplicate recipients. Duplicate waybills will be moved to the next shipment.
• Insurance (Optional):
  • Purchase at 5% of the declared value before shipping. An invoice for product purchase is required.
  • Not applicable to personal, second-hand items, or goods without a purchase invoice.
  • Without insurance: Maximum compensation AUD$50 per waybill (including shipping fees) for loss.
  • With insurance: Maximum insured amount AUD$500 per waybill for loss. Compensation does not cover damage, deformation, spoilage, or liquid leakage.
• Packaging: Ebaoguo is not responsible for damage, spoilage, melting, breakage, or liquid leakage due to environmental changes during transit. Please package properly before shipping.
• Security Scan: Parcels are sent to an IATA agent warehouse for security scanning before airport dispatch. The IATA agent reserves the right to refuse items deemed dangerous.
• Formal Customs Declaration (Optional): Incurs an AU$25.00 customs declaration fee. Customs fees are charged at actual cost (excluding taxes). Provide packing slip, invoice, and personal/company power of attorney before shipping.
• Truthful Declaration: Always declare accurately. Consequences (customs detention, inspection, taxation, forfeiture) due to false/undeclared/incorrect declarations are solely the customer’s responsibility.
• Simplified vs. Formal Declaration: This route uses simplified customs declaration in Taiwan. If Taiwan Customs determines goods are ineligible for simplified declaration, the sender bears all formal customs costs (e.g., import, quarantine, inspection, formal declaration, duties).

Suggested Packing Rules (For Reference Only)

If the imported amount exceeds Taiwan Customs limits, supplementary taxes or conversion to formal customs declaration (requiring import licenses, quarantine/inspection certificates, commercial invoices, etc.) may be required.

Step-by-step process:

1. Register: Visit https://ebaoguo.com to get our warehouse address and your unique ID. This ID is essential for parcel inbound processing.
2. Ship to Warehouse: Purchase items from e-commerce sites and ship directly to our provided warehouse address. You can also send pre-purchased items here.
3. Warehouse Processing: Upon receipt, your parcels will be photographed and logged into our system.
4. Submit Shipment: In your parcel list, select items for shipment and enter the recipient’s address.
5. Parcel Handling & Pricing: We will process your parcels as requested and calculate the final cost.
6. Payment: Once the waybill status is “pending payment,” you can complete the payment in the system.

Step-by-step process:

1. Register: Register at https://ebaoguo.com or use our mini-program.
2. Fill Pre-Declaration: Complete the pre-declaration form with the recipient and parcel details. One form per address is sufficient.
3. Deliver to Agent: Take your parcels and the pre-declaration form to an agent point (see Melbourne Agent Points ). Provide your pre-declaration number.
4. Measurements: The agent point will help measure your parcel’s dimensions and weight.
5. Pay Agent: Make your payment directly at the agent point.

• Blank New Version Individual Power of Attorney
• TNT Declaration Form