How to Use

Forwarding Services

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Ship Worldwide from Australia

We can ship worldwide; postal services do not include duties/taxes.

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Ship from Australia to Malaysia

Duties included & customs clearance included—ship to Malaysia.

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Ship from Australia to Singapore

Direct flights with weekly dispatch; customs assistance included.

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Ship from Australia to Taiwan

Reasonable declarations with duties handled; China Airlines direct delivery to your door.

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Ship from Australia to Mainland China

Return luggage restrictions are strict—please complete declarations carefully.

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Ship from Australia to Hong Kong

Multiple air & sea options; batteries and alcohol can be shipped.

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Ship Worldwide from China

We can ship worldwide; postal services do not include duties/taxes.

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Ship from China to Australia

Top choice for Taobao consolidation—rates from AU$2.8/kg

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Ship from Mainland China to Hong Kong

Air freight for speed; road freight for price.

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Ship from China to Malaysia

Suitable for both bulk and small shipments; convenient MYR repayments.

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Ship from Mainland China to Taiwan

Multiple air & sea options; fast delivery in about a week.

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Ship from China to New Zealand

Full coverage for both South & North Islands; food and general goods supported.

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Ship Worldwide from Malaysia

We can ship worldwide; postal services do not include duties/taxes.

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Direct Mail from Malaysia to Australia

So fast it feels unreal.

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Ship from Malaysia to Singapore

Door-to-door delivery with end-to-end tracking.

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Ship from Malaysia to New Zealand

Full coverage for both South & North Islands; delivered to your door in 2–5 days.

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Malaysia Consolidation to Thailand

Road freight 3–7 days; duties included & customs clearance included.

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Ship from Malaysia to Taiwan

Reasonable declarations with duties handled; China Airlines direct delivery to your door.

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Ship Worldwide from Japan

We can ship worldwide; postal services do not include duties/taxes.

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Ship from Japan to Taiwan

Reasonable declarations with duties handled; China Airlines direct delivery to your door.

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Ship from Japan to Malaysia

Duties included & customs clearance included—ship from Japan to Malaysia.

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FeDex

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UPS

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USPS

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DHL

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Ship Worldwide from Taiwan

We can ship worldwide; postal services do not include duties/taxes.

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Air Freight from Taiwan to Australia

Under AU$1,000—no tax.

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Ship from Taiwan to Malaysia

Duties included & customs clearance included—ship to Malaysia.

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Ship from Taiwan to Singapore

Duty-paid consolidation route.

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Air Freight from Taiwan to New Zealand

Air freight excludes duties/taxes.

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Air Freight from Taiwan to Hong Kong

Daily dispatch.

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Ship Worldwide from Hong Kong

We can ship worldwide; postal services do not include duties/taxes.

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Air Freight from Hong Kong to Australia

Under AU$1,000—no tax.

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Consolidation from Hong Kong to Taiwan

Consolidation route with customs clearance included.

Additional Services

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Storage Service

All warehouses provide at least 30 days of free storage—shop with peace of mind.
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Photo & Measurement

We measure the weight and dimensions of inbound parcels and provide high-resolution photos.
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Unboxing & Inspection

We check your order before shipping to avoid awkward surprises when you receive it.
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Remove Invoices

We remove invoices and promotional inserts included with the product to reduce weight.
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Parcel Consolidation

Items purchased from different sellers can be consolidated into one parcel to reduce volumetric weight and shipping costs.
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Split Shipment

We can split items and ship to different recipients; this can also help reduce duties/taxes.
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Box Replacement

We provide sturdier cartons to better protect your items during long-distance transport.
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Reinforcement

Whether it’s a single item, carton, suitcase, or pallet, we provide reinforcement services.

Multi-currency Payment

  • Australian bank transfer
  • Credit Card (VISA/MASTER/AMX/JCB)
  • Paypal
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  • Malaysian bank transfer
  • Online Banking
  • Credit Card
  • e-Wallet
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  • WeChat (Mainland China ID verification required)
  • Alipay
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  • Singapore bank transfer
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  • New Zealand bank transfer
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Featured Services

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Points Rewards Program

Earn Ebaoguo points
Use points to offset shipping fees

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In-house Shipping Lines

We operate multiple in-house international shipping lines, with destination duties and customs clearance included, and stable transit times.
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User Referral Program

Ebaoguo’s referral program allows you and the friends you invite to earn additional points rewards.
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Dedicated Customer Support

We provide real-time human support across multiple platforms. Delivering helpful customer assistance has always been our top priority.
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