Taiwan Air Freight DDP Consolidation to Singapore

Each box is limited to 5kg, with a value not exceeding SGD$400.00

If the package contains prohibited or restricted items, all return shipping fees, customs fees, fines, and liabilities will be borne by the sender and settled according to the actual bill.

Important Notes for Taiwan Warehouse Usage

Since air freight is the only option from Taiwan to Singapore, please ensure that you send your packages to our Kaohsiung Air Freight warehouse. If sent to the incorrect warehouse, a local transfer fee will be incurred (from NT$185).
Before packages enter the Taiwan warehouse, they must be pre-declared in the EBAOGUO system; otherwise, you will not be able to see your package information.
Please read the [Non-Mailable Items List] carefully before mailing. If you are unsure whether an item can be sent, please get in touch with us before placing your order. Return fees will be incurred if items are returned after they have been warehoused.
When a waybill is submitted, a package handling fee of NT$22 per package will be charged. For example, if three packages are submitted, the system will automatically collect a package handling fee of 3 × NT$22 = NT$66.
Chunghwa Post will charge a document fee of NT$200 per waybill.

Taiwan Air Freight DDP Consolidation to Singapore

Shipping Fees:

First weight: NT$550 (≈AU$25)/KG, additional weight: NT$440 (≈AU$20)/KG, rounded up to the nearest 1KG.
Chargeable weight: The larger of the two values, actual weight or volumetric weight (L*W*H/5000 cm), will be used.
Single package actual weight limit: 5 kg (exceeding this limit requires splitting into multiple boxes and sending as separate shipments).
One waybill per package; weights are not cumulative.
Single package dimensions: The Longest side of the box must not exceed 100cm.
We provide free consolidation services (up to 30 packages per waybill are free).

Shipping Time:

Shipments are dispatched Monday to Friday (excluding public holidays). Delivery time is 4-6 working days after dispatch (delivery may be delayed during public holidays).

Singapore Local Delivery:

Door-to-door delivery with full tracking (including the Taiwan segment and Singapore local delivery), with no distinction made for remote areas.

Related Taxes and Fees:

It is recommended to keep the value of each box below SGD$400.
Effective January 1, 2024, GST (Goods and Services Tax) increased to 9% + 2.5% of the declared goods value as a customs declaration fee.
For details, please refer to: https://www.customs.gov.sg/businesses/valuation-duties-taxes-fees/goods-and-services-tax-gst/

What can be shipped and what cannot?

For liquids, the limit is 1 gallon (3,000 mL or more).

Shipping Restrictions:

All legal items permitted for import by air freight and Singapore customs can be shipped.
Prohibited items include batteries, cigarettes, alcohol, and motor vehicle parts. For a complete list of prohibited items, please refer to the list of prohibited items.

Other Important Notes:

For each shipment to the same recipient and address, only one package can be sent (maximum chargeable weight: 5 kg). If you have multiple packages, you can request consolidation services when submitting the waybill.
Packages must be declared truthfully. EBAOGUO will not be responsible for any customs detention, inspection, taxation, or confiscation resulting from a false, omitted, or incorrect declaration. The customer shall bear all consequences.
Insurance is not mandatory. You can purchase insurance at 5% of the declared value. An invoice for the product purchase must be provided before making the purchase, and insurance must be purchased before shipment.
Insurance does not apply to personal or used items or goods for which a purchase invoice cannot be provided.
If insurance is not purchased, in the event of loss, compensation will be up to a maximum of NT$2,200 per waybill (including shipping fees).
If insurance is purchased, in the event of loss, the maximum insured amount per waybill is NT$11,000. No compensation will be given for any form of damage, deformation, deterioration, or liquid leakage, except for package loss.
EBAOGUO will not be responsible for deformation, deterioration, melting, damage, or liquid leakage of goods due to environmental changes during transit. Please package properly before shipping.

How to Ship: Online Purchase, Send to Our Consolidation Warehouse

Step 1: Register at https://ebaoguo.com to obtain our warehouse mailing address and your exclusive ID. The ID is the unique identification code for your package to be warehoused; please make sure to fill it in.

Step 2: Purchase goods on e-commerce websites and directly mail them to the warehouse address provided in the system; if you have already purchased the products, you can also send them to us via this address.

Step 3: After our warehouse receives your package, we will take photos and warehouse it.

Step 4: In the package list, you can select the packages you want to ship, submit the shipment, and fill in the recipient address.

Step 5: After the warehouse receives your shipping request, we will process your packages according to your requirements and calculate the final price.

Step 6: When the waybill status changes to “Pending Payment,” you can make the payment in the system.

Waybill Chargeable Weight

Chargeable Weight

Air freight billing considers not only the actual weight of the package but also its dimensions, which is commonly referred to as volumetric weight.

a. The chargeable weight will compare the actual weight and volumetric weight of each package, taking the greater of the two values.
- For example, if the actual weight of a package is 3.1kg and the volumetric weight is 2.1kg, then the chargeable weight of this package will be 3.1kg, rounded up to the nearest 1kg, which is 4kg.
b. The chargeable weight of a waybill is the sum of the chargeable weights of each package within that waybill.
c. The international logistics volumetric weight calculation method is: Length (cm) * Width (cm) * Height (cm) / 5000.

The first weight for consolidation lines is 1kg. If less than 1kg, it will be calculated as 1kg. For example, a package with a chargeable weight of 1.3kg will be calculated as 2kg.

Example:

For instance: Xiao Ming wants to send two packages to the same recipient.

Package 1 has an actual weight of 4KG and a volumetric weight of 36(cm)*35(cm)*30(cm)/5000 = 7.56. Therefore, the chargeable weight for Package 1 will be calculated as 8KG.

Package 2 has an actual weight of 10KG and a volumetric weight of 36(cm)*35(cm)*30(cm)/5000 = 7.56. Therefore, the chargeable weight for Package 2 will be calculated as 10KG.

Thus, the total chargeable weight for Xiao Ming’s waybill will be 8KG + 10KG = 18KG.

What is Restricted for Mail, What is Prohibited for Mail

Absolutely Prohibited Items:

Anything with batteries, regardless of battery size. Batteries must be removed before mailing.
Perfumes, regardless of volume.
The following common airline prohibited items:

– Explosives, such as fireworks or sparklers.

– Flammable gases, such as aerosols or camping gas; non-flammable gases, such as compressed oxygen; toxic gases, such as oxygen difluoride.

– Flammable liquids, such as solvents or paints.

– Flammable solids, such as matches; spontaneously combustible substances, such as phosphorus; substances that produce dangerous gases when wet, such as calcium carbide.

– Oxidizing substances, such as fertilizers; organic peroxides, such as fiberglass repair kits.

– Toxic substances, such as pesticides; infectious substances, such as blood tests or medical samples.

– Radioactive materials, such as smoke detectors.

– Corrosive substances, such as bleach or drain cleaner.

– Other items, such as airbags, mobile phones, computers, pornographic materials, plants/seeds/flowers, magnets or items containing ferromagnetic materials, human remains/body fluids, live/dead animals, animal skins/furs/any animal parts, wet, dry, metallic or lithium batteries or products containing these items, perfumes, nail polish, aftershave, hairspray, cigarettes, e-cigarettes, alcohol, prescription drugs, pork products, iron cans and leaking odorous products, etc.

Note: If prohibited items from the above categories are included in the package or are not truthfully declared, leading to any form of return or fine, or even criminal penalties, our company will not be held responsible. The customer shall bear all responsibility and return shipping costs.

All export packages will undergo X-Ray inspection. Do not take chances by including prohibited items. If discovered by the airline, packages will be returned within 7-10 business days, and a return fee of AUD$25 per package will be charged. Even a single AAA battery can cause the entire box to be returned.