Shipping from China to New Zealand
Route 1: China to New Zealand Air Freight Consolidation
Rates and Calculation
Shipping Schedule and Transit Time
Monday to Friday (excluding public holidays)
Approximately 15 business days after dispatch.
New Zealand Delivery Method
Last-mile delivery: Fastway (cannot deliver to PO Boxes). Free delivery for the first two attempts. A third delivery attempt requires an additional delivery fee, charged at the actual cost.
Free storage in New Zealand for one month. After one month, returned packages will be automatically disposed of.
Taxes and Related
If the declared value (product value + shipping cost) exceeds NZ$1000, tax will be charged. The GST is 15% of the declared value.
For goods from the same sender to the same recipient on the same flight, the declared values will be aggregated and the total will be used for calculation.
Please declare the actual value of your goods. If you misrepresent the value, you will be responsible for any resulting taxes, customs clearance fees, fines, and storage costs.
Our company is not responsible for shortages found during customs inspections, or for damage or loss that occurs during transit or is reported after the package has been signed for. Please ensure your goods are securely packaged.
For more details, please see the New Zealand Customs GST and Duty estimator and their rules on importing goods.
Packaging Rules
- One waybill per package.
- Consolidation services (https://ebaoguo.com) are provided based on the actual situation. The chargeable weight on the waybill will be calculated after consolidation.
- A single package cannot exceed 25kg.
- After consolidation, the longest side of a package cannot exceed 150cm. Items over 120cm will be charged an oversized fee of NZ$18 per item.
- You are allowed up to 5 free product names on a single waybill. Each additional product name costs NZ$5.75.
- Sensitive goods such as food, skincare, cosmetics, medicine, and items with batteries or magnets are considered “rush goods.” There is no compensation if they are seized. Please contact customer service to confirm before shipping these items on a sensitive goods route. Inspections are random, and we cannot guarantee a release time if a package is held for inspection.
- You must truthfully declare the contents of your shipment (product name, quantity, value). You can fill out the declaration after the seller ships the goods, and the system will automatically match it when the package is received at our warehouse. If required, we will contact you for proof of purchase, as per customs regulations.
- Payment is required before shipping. You can download an invoice from the EBAOGUO website.
- Our company is only responsible for the transportation of your package. We are not responsible for the quantity or condition of goods shipped by the seller (e.g., incorrect or missing items; wrong color, size, or style; defects like loose threads or fading; or melting during transit). You can submit a package to choose additional services to verify the number of products and check product quality.
- Insurance is not mandatory. You can purchase it for 5% of the declared value. You must provide the original product invoice before purchasing insurance, and the insurance must be purchased before shipping. Insurance does not apply to personal or second-hand items, or goods for which no purchase invoice can be provided.
- If you do not purchase insurance and your package is lost, the maximum compensation is NZ$100 (including shipping). If you do purchase insurance and your package is lost, the maximum compensation is NZ$575. Compensation is only for lost packages and does not cover any form of damage, deformation, or spoilage.
Route 2: China to New Zealand Small Parcel Sea Freight Consolidation
Rates and Calculation
Shipping Schedule and Transit Time
Cut-off every Tuesday (excluding public holidays). We will arrange container loading as soon as possible after the cut-off. For specific loading dates, please contact customer service (https://ebaoguo.com).
Transit time is 30-40 business days after container loading (excluding special circumstances and remote areas).
New Zealand Delivery Method
Delivered to your door.
Packaging Restrictions
* We offer free consolidated shipping (https://ebaoguo.com): packages with an actual weight not exceeding 10kg can be consolidated. The chargeable weight of the consolidated package cannot exceed 25kg.
One waybill can contain multiple packages. Individual packages are limited to a maximum weight of 25kg.
The longest side of a single item cannot exceed 120cm, and the volume is limited to 0.125 cubic meters.
Taxes and Related
If the declared value exceeds NZ$1000, you will be required to pay a tax of 15% of the (shipping fee + goods value). Customs will contact the recipient for payment.
You will also need to pay a document fee of NZ$85. This fee must be prepaid regardless of who pays the taxes.
Please declare the actual value of your goods. If you misrepresent the value, you will be responsible for any resulting taxes, customs clearance fees, fines, and storage costs.
Our company is not responsible for shortages found during customs inspections, or for damage or loss that occurs during transit or is reported after the package has been signed for. Please ensure your goods are securely packaged.
For more details, please see the New Zealand Customs GST and Duty estimator and their rules on importing goods.
Insurance
Insurance is not mandatory. You can purchase it for 5% of the declared value. You must provide the original product invoice before purchasing insurance, and the insurance must be purchased before shipping. Insurance does not apply to personal or second-hand items, or goods for which no purchase invoice can be provided. If you do not purchase insurance and your package is lost, the maximum compensation is NZ$100 (including shipping). If you do purchase insurance and your package is lost, the maximum compensation is NZ$575. Compensation is only for lost packages and does not cover any form of damage, deformation, or spoilage.
Route 3: EMS Sea Freight Route
Rates and Calculation
Shipping Schedule and Transit Time
Shipments can be dispatched on any business day, Monday to Friday.
Transit time is 60 days or more after dispatch, as per the official China Post tracking. Our company is not responsible for the transit time.
New Zealand Delivery Method
Delivered to your door.
Packaging Restrictions
* We offer free consolidated shipping (https://ebaoguo.com): packages with an actual weight not exceeding 10kg can be consolidated. The actual weight of the consolidated package cannot exceed 30kg.
One waybill per package. Packages are limited to a maximum weight of 30kg.
The longest side of a single item cannot exceed 150cm, and the sum of any two sides cannot exceed 200cm.
Chargeable Weight: The chargeable weight is the greater of the actual weight or the volumetric weight (Length x Width x Height / 5000 cm).
Taxation and Related
Due to China Post restrictions, the declared value for a single package cannot exceed NZ$200.
Insurance
Insurance is not mandatory. You can purchase it for 5% of the declared value. You must provide the original product invoice before purchasing insurance, and the insurance must be purchased before shipping. Insurance does not apply to personal or second-hand items, or goods for which no purchase invoice can be provided. If you do not purchase insurance and your package is lost, the maximum compensation is NZ$100 (including shipping). If you do purchase insurance and your package is lost, the maximum compensation is NZ$575. Compensation is only for lost packages and does not cover any form of damage, deformation, or spoilage.
Important Information
International EMS (https://ebaoguo.com) can ship to over 144 countries and regions worldwide. Simply enter your address and the system will automatically calculate the required shipping fee.
International EMS (https://ebaoguo.com) is part of the Universal Postal Union system, with stronger customs clearance capabilities than other logistics providers and no remote area or fuel surcharges.
However, there is still a possibility that your package will be held or taxed by the destination country’s customs. If this happens, the recipient is responsible for any fees.
All items for shipment must be properly sealed, preferably in a vacuum-sealed package.
Fresh produce, fruits, and meat cannot be shipped. White powders, batteries, and items with circuit boards are also not allowed (domestic security checks are very strict).
The transit time for International EMS (https://ebaoguo.com) is not as stable as major carriers like FedEx or DHL, and customer service is slower. Sometimes it’s very fast, other times it’s very slow. In most countries, the local postal system handles the final delivery.
If you are shipping a prohibited or sensitive item, it may be returned during domestic export security checks. If this happens, we can remove the prohibited items and arrange for reshipment.
EMS has strong customs clearance capabilities, but air freight and customs prohibited items still cannot be shipped. Please refer to the list of prohibited items at the end of the article.
You can ship general goods, food, and cosmetics.
Cosmetics: Facial masks, cushion foundations, and a small amount of creams (no liquids, powders, or pastes).
Brands: International brands, replicas, and trendy brands.
Dry goods and food: Vacuum-sealed food (with a label and expiration date), tea, and solid instant beverages.
What I Cannot Ship
Items That Cannot Be Sent as International Mail (Universal)
Aerosol cans
Perfumes
Fireworks & firecrackers
Sunscreen
Nail polish
Hair restorer (or any product with an alcohol concentration over 24%)
Alcoholic beverages
E-cigarettes
Power banks
Securities, currency, or similar products
Precious items such as gold, silver, or jewelry
As well as any dangerous goods prohibited by air freight
Items prohibited from import by the destination country’s customs
Items Prohibited from Import by New Zealand Customs
Animals and animal products
Weapons and ammunition
Counterfeit currency or money
Live trees and other plants
Lottery tickets and advertisements
Items made of hair or animal mane
Motorcycle helmets
Inorganic and organic chemicals
Miscellaneous manufactured goods
Live trees and other plants
Ores, slag, and ash
Prohibited weapons (switchblades, knuckle dusters)
PCB rubber nipples and pacifiers
Pharmaceutical products
Plastics and their products
Printed matter; offensive books and newspapers
Indecent publications or recordings
Soil, sand, clay, dirt, and sawdust
Tobacco, including chewing tobacco
Unprocessed fruits and plant products
Wood and wood products/unprocessed timber
Wool bags
All products listed here, and in the guide for dangerous and prohibited goods and packaging
Items Restricted for Import by New Zealand Customs
Animals and animal products
Weapons and ammunition
Brandy
Beverages and spirits
Chemicals
Cocoa and cocoa products
Firearms and weapons
Processed foods
Pharmaceutical products
Plants and plant products
Cereals, starches, and flour products
Stamps (unused), unless mailed via international express or international courier and with sufficient packaging protection during transit
Vegetables
Whisky
Wool products
Frequently Asked Questions
Is this service delivered directly to my door?
Yes, International EMS (https://ebaoguo.com) delivers directly to the address you provided. If they are unable to deliver, the local logistics company will contact you to pick up the package from their office.
My packages are arriving at the warehouse one by one. Can I submit several waybills?
International EMS (https://ebaoguo.com) requires one waybill per package. If you submit multiple waybills at the same time, the first and additional weight fees will be calculated for each one individually, not as a combined total.
What if the size and weight recorded at the warehouse are different from what the seller told me?
If you have a dispute about the size or weight, please contact customer service for a re-measurement before you ship. Once you have received the goods, we will no longer accept re-evaluation requests.
I want to return an item. Can you refuse to accept it?
When receiving packages, the warehouse is unable to determine which packages need to be returned. After the package has been received and entered into the system, you can submit the return address, and the warehouse will arrange the shipment. Please understand that our China warehouse does not accept parcels where the seller has arranged for a courier to collect from the warehouse.
Can you help me consolidate packages?
When you submit multiple packages under one waybill, the warehouse will do its best to combine smaller packages into your largest box to ensure items are not lost in transit and to reduce the volumetric weight. There is no extra charge for consolidation. If a new box is needed, there will be an additional box fee. The dimensions after consolidation may differ from what you originally submitted, and the system will use the new chargeable weight for reference. If there are certain packages you do not want to be consolidated, please note this in the waybill remarks.
I bought many items. Can I just provide a general description?
In submitting your waybill, you need to truthfully declare the products you purchased in English. If the products are of the same category, such as clothes, you can simply write “Cloths,” and fill in the actual purchase price. Customs may randomly inspect waybills and ask for proof of purchase (such as an invoice or a screenshot). If an error in the information causes customs fees, you will be responsible for them.
Due to space constraints, please refer to our China warehouse return service for details.
Prohibited Items
Absolutely prohibited items:
Controlled knives
Explosives, such as fireworks or firecrackers
Electric bicycles or scooters that can be ridden on the road (you must obtain an import permit from the New Zealand Transport Agency for these products)
Flammable gases, such as aerosols or camping gas; non-flammable gases, such as compressed oxygen; toxic gases, such as oxygen difluoride
Flammable liquids, such as solvents or paints
Flammable solids, such as matches; spontaneously combustible materials, such as phosphorus; substances that become dangerous when wet, such as calcium carbide
Oxidizing substances, such as fertilizers; organic peroxides, such as fiberglass repair kits
Toxic items, such as pesticides; infectious substances, such as blood test kits or medical samples
Radioactive materials, such as smoke detectors
Corrosive items, such as bleach or drain cleaner
Other items, such as airbags, mobile phones, computers, obscene materials, plants/seeds/flowers, magnets or items containing ferromagnetic materials, human remains/bodily fluids, live/dead animals, animal hides/fur/any animal parts, wet/dry/metal or lithium batteries or products containing these items, perfumes, nail polish, aftershave, hairspray, internationally recognized brands and replicas, internationally famous cartoon patterns, raw wood, adult products, cigarettes and tobacco, e-cigarettes, fruits, alcohol, honey, medicines, meat and meat products, iron cans and products with strange odors or leaks, etc.
Note: If you illegally ship any of the above prohibited items or fail to truthfully declare them, any resulting returns, fines, or even criminal penalties are your sole responsibility and our company will not be liable. You will be responsible for any return fees.
If you are unsure whether an item can be shipped, please contact customer service (https://ebaoguo.com) first.
About Insurance
Insurance is not mandatory. The insurance fee is 5% of the declared value (calculated in NZD).
Compensation terms are based on the compensation standards for the logistics route you selected.
If a package is not received within 60 business days of being dispatched, it will be automatically considered lost.
If an item is seized by customs due to a false declaration, the insurance policy is automatically voided.
When declaring insurance, you must provide proof of purchase, such as an invoice or payment record, which must match the declared amount.
Insurance only covers loss. It does not cover any form of damage, breakage, or spoilage.
EBAOGUO Global Shipping reserves the right of final interpretation regarding insurance.
How to Ship
Step 1: Register and log in to https://ebaoguo.com to get your EBAOGUO warehouse address and your unique member number.
Step 2: You can purchase products from any website and ship them to the address we’ve assigned you, or you can arrange to ship them yourself.
Step 3: After the seller ships your order, please pre-declare your tracking number in the parcel list.
Step 4: EBAOGUO warehouse receives your package and will record it in your package list.
Step 5: When all packages have arrived, you can submit for shipping, fill in the recipient’s address, and choose the appropriate logistics route and additional services.
Step 6: EBAOGUO warehouse will pack your goods according to your request, and you will receive a payment notification.
Step 7: After successful payment, we will dispatch your goods.
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