Express Shipping from Malaysia to Australia

Important Service Declaration: EBAOGUO.COM is a logistics coordination platform, providing parcel receiving, warehousing, and third-party carrier dispatch services. We are NOT the carrier, customs broker, or a government agency. We cannot control transit times, flight schedules, or, most importantly, influence any decisions, inspections, taxation, or release processes by Australian Customs (ABF) or the Department of Agriculture, Fisheries and Forestry (DAFF). By using our service, you acknowledge that you have read and agree to our Terms & Conditions and Insurance Policy.

Line 1: Malaysia Pos Laju EMS to Australia

Line Features

Door-to-door delivery across Australia, including remote areas.
Note: Goods valued under AUD$1000 (including shipping) are generally exempt from GST and duty. However, the final decision on taxation rests solely with Australian Customs, which is beyond our control.
Postal channels generally offer smoother customs clearance.

What Can I Send? (Items Permitted for Export from Malaysia)

(The following items are typically accepted by the carrier for export FROM Malaysia. This does NOT guarantee they will be permitted entry INTO Australia by Australian Customs/DAFF.)

Commercially packaged food, dried goods, masks, test kits, etc.
General goods (clothing, daily necessities, etc.).
Food, medicines, health supplements, traditional Chinese medicines, herbs, etc., can be shipped. However, they carry a HIGH RISK of inspection, requests for import permits, or outright seizure/destruction by Australian authorities. All import risks and associated costs (e.g., disposal fees, storage) are the sole responsibility of the recipient.
- Requirement: Must have English packaging stating ingredients, expiry date, country of origin, and manufacturer.
International brands, fashion items, etc. (must be genuine; counterfeits are prohibited).

What CANNOT I Send? (Carrier Prohibited Items)

Liquids, pastes, powders of any colour.
Eggs, dairy products, and their derivatives.
Collagen-based products.
All items are prohibited for import into Australia (see end of page).
Dangerous goods (e.g., batteries, perfumes, aerosols, etc. See the prohibited items list at the bottom.

Billing Method

Chargeable Weight = Max(Actual Weight, Volumetric Weight). Volumetric Weight = L(cm)*W(cm)*H(cm)/5000. Each parcel is calculated individually; no consolidation.

One shipment = One parcel.
Maximum actual Weight per parcel: 20kg.
Maximum single side: 120cm. Sum of the two shortest sides: ≤ 80cm.

Transit Time

Official reference time is 2-4 business days. Due to flight delays, peak seasons, and Australian Customs inspections, actual delivery may take 7-15 business days or longer. We cannot guarantee or influence transit times.

Important Customs & Duty Notice

This line is NOT tax-x orduty-inclusive. All Australian import duties, Goods and Services Tax (GST), customs processing fees, and quarantine treatment fees are the recipient’s responsibility.
If Australian Customs inspect a parcel, they will contact the recipient on the shipping label directly to request commercial invoices, import permits, payment proofs, or to notify them of tax payment.
Ebaoguo cannot provide customs clearance documents on your behalf, cannot communicate with Customs on your behalf, and cannot advance or pay any taxes/fees. All consequences (e.g., return, destruction, storage fees) due to the recipient’s failure to respond to Customs are the customer’s responsibility.

Other Notes & Disclaimers

Packaging & Item Condition: Ebaoguo is not liable for damage, spoilage, melting, breakage, or leakage caused by environmental changes during transit, rough handling, customs inspection and unpacking. Please ensure secure packaging before shipping.
Seller’s Responsibility: We are only responsible for transportation. We are not liable for seller errors (e.g., wrong/missing items, colour size/style discrepancies) or product quality issues (e.g., loose threads, fading). You may purchase the “Unboxing Inspection” service to verify contents.
Insurance: Optional at 5% of declared value. Requires a valid purchase invoice—maximum claim: RM1000 per shipment. Without insurance, the maximum compensation for a total loss is RM150 (including shipping fees). Insurance does not cover damage, partial loss, or customs seizure. See Terms & Conditions for details.
Accurate Declaration: You MUST declare item names, quantities, and values truthfully and accurately. All consequences (seizure, fines, legal liability) due to false declaration, under-declaration, or concealment of prohibited items are the sender’s responsibility.

Line 2: Malaysia FedEx to Australia

This line is NOT tax or duty inclusive. Ebaoguo has no control over any customs inquiries or potential charges, including import taxes, duties, temporary storage fees, and return costs. Upon delivery, the recipient must pay all additional charges themselves. The Australian duty-free threshold for personal imports is typically AUD$1000 (goods value + shipping + insurance). Amounts exceeding this will incur GST and Import Duty (subject to the actual tax invoice).

Weight for multiple boxes to the same address is cumulative—minimum 1kg, charged per 1kg increment.
Max chargeable Weight per parcel: 30kg. Max single side: 80cm. For oversized/overweight items, please contact客服. Max 25 parcels per shipment.
Shipping cost = Total shipment chargeable weight × Corresponding unit price.
Dispatch: Monday to Friday (excluding public holidays).
If the recipient’s postcode is in a remote area, FedEx will automatically add a Remote Area Delivery Surcharge (ORDA), which is visible during the online quote.
Our quoted price includes fuel and peak season surcharges. It does NOT include destination charges such as customs brokerage, address change, or redelivery fees. If incurred, such fees will be billed to the sender.

Shipping Cost Calculator: Malaysia to Australia

⚠️ Australian Import Regulations & Customer Responsibility

We are not responsible for any actions by Australian Customs (ABF) or the Department of Agriculture, Fisheries and Forestry (DAFF), including but not limited to: requesting import permits or documents, deciding to inspect, levying duties/taxes, or deciding to release/detain/destroy goods. All clearance outcomes are independent government actions.

Penalties for Prohibited Items:

Shipping prohibited items to our warehouse: RM300 return fee per parcel.
Concealing prohibited items for export, discovered by Customs: Fine of not less than 2 times the market value of the goods or a minimum of RM500, whichever is higher.
Drug parcels will be reported to the police. Legal liability rests solely with the sender.

Important Distinction: Shippable vs. Importable

When we state an item is “shippable”, it only means the logistics carrier can accept it for export FROM Malaysia.

We are NOT responsible for whether the destination country (Australia) permits its import. The sender/recipient MUST verify the item complies with Australian import regulations before shipping.

You MUST check the Australian official regulations before shipping:

Personal Imports Guide: Australian Border Force (ABF) Importing
What You Can Bring or Mail: Department of Agriculture (DAFF) Bringing or Mailing Goods
Detailed Import Conditions Search (BICON): Australian BICON Import Conditions Database

Failure to verify and the subsequent detention, fines, or destruction are your own responsibility.

How to Start Shipping

Step 1: Register at https://ebaoguo.com to get your Malaysian warehouse address and unique member ID.
Step 2: Shop online anywhere and use the address we provide for delivery, or arrange your own shipment to this address.
Step 3: After the seller dispatches, submit a “Pre-Alert” with the tracking number in your account’s “Parcel List”.
Step 4: Once the warehouse receives and logs your parcel, it will appear in your account.
Step 5: After all parcels arrive, submit a shipment in your account, enter the Australian delivery address, and select the shipping line and any extra services.
Step 6: After the warehouse packs your items, the system generates the final shipping cost, and you will receive a payment notification.
Step 7: After successful payment, the warehouse arranges dispatch.

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🚫 Restricted & Prohibited Items List

Items Highly Restricted or Prohibited by Australian Customs (Partial List)

Eggs and any egg products
Dairy products (e.g., milk powder, cheese require specific conditions.
Non-commercially canned meat
Seeds, nuts, beans
Fresh fruits, vegetables, plants

Under Australia’s Biosecurity Act 2015, many foods and ingredients are strictly controlled.

Items Absolutely Prohibited by Airlines & Logistics Carriers

Perfume, nail polish, aerosols, and any pressure canisters
The following dangerous goods:

– Explosives (fireworks, gunpowder, etc.)
– Flammable gases, liquids, solids (camping gas, paint, matches, etc.)
– Oxidisers, organic peroxides (fertilisers, resins, etc.)
– Toxic, infectious substances (pesticides, blood samples, etc.)
– Radioactive materials
– Corrosive substances (acids, alkalis, bleach, etc.)
– Magnetic materials, lithium batteries (unless meeting special regulations), airbags
– Live/dead animals, animal products, human remains/body fluids
– Cigarettes, e-cigarettes & e-liquids, alcohol
– Medicines (especially prescription drugs) must comply with TGA regulations.

WARNING: Concealing the above prohibited items or failing to declare accurately, resulting in parcel detention, fines, prosecution, or any other consequences, is the sole responsibility of the sender and is unrelated to our company. Any resulting return shipping fees, fines, or other charges will be charged to the customer.

All export parcels undergo X-ray security screening. Concealing prohibited items will result in the parcel being returned (takes 7-10 working days), with a minimum return handling fee of AUD$25 per item charged.