Malaysia to Australia Express Line
Option 1: Malaysia Pos Laju to Australia
Route Features
- Door-to-door delivery across all of Australia, no distinction for remote areas.
- Duty-free for shipments under AUD$1000.
- Strong customs clearance capability.
What can I send
- Packaged food and mask test strips can be sent.
- General goods can be mailed.
- Food and medicine shipments are generally acceptable, but there’s a risk of customs confiscation or inspection upon import. The recipient is responsible for the risk and related costs.
- Dry goods and food: Must have English packaging, expiry date, origin, and manufacturer.
- Western medicine, proprietary Chinese medicine, traditional Chinese herbal medicine, health products, etc.
- Brands: International big brands, trendy brands.
What I cannot send
- Liquids
- Powders of any colour
- Egg and dairy products
- Collagen products
- Items prohibited from import by Australian customs
- For everyday prohibited items, please refer to the “Prohibited Items” section at the bottom of the article.
Billing Method
Actual weight vs. volumetric weight (5000), whichever is greater. Parcels are not cumulatively calculated.
- One waybill per parcel.
- Single parcel not exceeding 20kg.
- Longest side not exceeding 120cm, sum of any two shorter sides not exceeding 80cm.
Estimated Transit Time
Official estimate is 2-4 working days. Due to the pandemic, please allow 7-15 working days for processing.
Other Matters
- Ebaoguo will not compensate for goods that are deformed, spoiled, melted, damaged, or leaked due to environmental changes during transit, customs inspection, or unpacking. Please package properly before shipping.
- Our company is only responsible for parcel transportation and is not liable for the quantity or damage of items shipped by the seller within the parcel (e.g., seller sends wrong or fewer items; product color, size, style, etc., do not match expectations; product shows loose threads, color fading, melting during transit, etc.). You can select additional services when submitting your parcel to verify product quantity and inspect product quality.
- Insurance can be purchased at 5% of the declared value. The product’s purchase invoice must be provided, and insurance must be purchased before shipment. If a parcel is confirmed lost, each waybill will be compensated according to the declared amount, with a maximum compensation of RM1000.
- If insurance is not purchased, in the event of loss, compensation will be a maximum of RM150 per waybill (including shipping costs). For Ebaoguo’s disclaimer and insurance terms, please refer to the bottom of the article or view them in the Disclaimer and Insurance.
Option 2: FedEx Express Services
- For the same recipient address, multiple boxes can be cumulatively weighed in a single shipment, starting from 1kg, rounded up to the nearest 1KG.
- Single parcel chargeable weight not exceeding 30kg, longest side not exceeding 80cm. For oversized or overweight items, please get in touch with customer service for a quote, with a maximum of 25 parcels per waybill.
- Please use the chargeable weight from the waybill, multiplied by the corresponding price in the price list.
- Shipping from Monday to Friday (excluding public holidays).
- If the recipient’s postcode falls within a remote area, FedEx will automatically add a remote area delivery surcharge (ODA) to the quoted price returned by the system. You can check this on the Malaysia to Australia shipping page or consult customer service.
- The prices calculated on our website include fuel surcharges, peak season surcharges, and remote area delivery fees. They do not include secondary fees incurred at the destination, such as customs clearance fees, address change fees, and second delivery fees, among others. If such fees are incurred, we will contact the sender for payment.
Australia Import Regulations Inquiry
Items we inform you can be mailed mean that these items are acceptable to the chosen logistics company and can depart the country of origin.
We are not responsible for whether the destination country’s customs allows import. Please read the Australian Customs website carefully before mailing.
For explanations regarding mailing personal items, please read the following link:
https://www.tga.gov.au/personal-importation-scheme
To check what can and cannot be mailed, please refer to the Australian Department of Agriculture regulations:
https://www.agriculture.gov.au/travelling/bringing-mailing-goods
If not listed, you can search here:
https://bicon.agriculture.gov.au/BiconWeb4.0/ImportConditions/Search
Waybill Chargeable Weight
Chargeable weight
Because air transport billing considers not only the actual weight of the parcel but also its dimensions, which is often referred to as volumetric weight.
- a. Chargeable weight will compare the actual weight and volumetric weight of each parcel, taking the greater of the two.
- For example, if the actual weight of a parcel is 3.1kg and the volumetric weight is 2.1kg, then the chargeable weight of this parcel will be 3.1kg, which, when rounded up to the nearest 500g, becomes 3.5kg.
- b. The chargeable weight of a waybill is the cumulative sum of the chargeable weights of each parcel within that waybill.
- c. The international logistics volumetric weight calculation method is: Length (cm) * Width (cm) * Height (cm) / 5000.
- For consolidated shipping, the first weight is 1kg; if less than 1kg, it is calculated as 1kg. For weights within 10kg, it is rounded up to the nearest 500g. For weights above 10kg, it is rounded up to the nearest 1kg. For example, a parcel with a chargeable weight of 1.3kg will be calculated as 1.5kg, and a parcel of 10.2kg will be calculated as 11KG.
- If the actual weight is within 2KG and the volumetric weight does not exceed 5KG, only the actual weight will be rounded up to the nearest 500g. A 1.3kg parcel will be calculated as 1.5kg.
Example
For example: Xiao Ming wants to send two parcels to the same recipient.
Parcel 1’s actual weight is 4KG, and its volumetric weight is 36(cm)*35(cm)*30(cm)/5000=7.56. So, Parcel 1’s chargeable weight will be calculated as 8KG.
Parcel 2’s actual weight is 10KG, and its volumetric weight is 36(cm)*35(cm)*30(cm)/5000=7.56. So, Parcel 2’s chargeable weight will be calculated as 10KG.
Therefore, the total chargeable weight for Xiao Ming’s waybill is 8KG + 10KG = 18KG.
Measurement Method for Irregular Parcels
① Standard Parcel Measurement Method:
If the parcel is a standard carton size, the volumetric weight is calculated based on the carton’s length, width, and height.
② Curved Parcel Measurement Method:
If the parcel’s surface is bulging or deformed due to goods compression, it will be measured along its longest side.
③ Irregular Parcel Measurement Method:
If the actual size of the goods requires an irregular package, the volumetric weight will be calculated based on the longest side.
How to Mail
Step 1: Register and log in to https://ebaoguo.com to get Ebaoguo warehouse address and your support number.
Step 2: You can purchase products from any website and send them to the address assigned to you, or arrange your own delivery.
Step 3: After the seller ships, please pre-declare your tracking number in the parcel list.
Step 4: Once Ebaoguo warehouse receives your parcel, it will be entered into your parcel list.
Step 5: When all parcels have arrived, you can submit them for shipment from your parcel list, fill in the recipient’s address, and select the appropriate logistics route and additional services.
Step 6: After Ebaoguo warehouse packages your goods according to your requirements, you will receive a payment notification.
Step 7: Once payment is successful, we will dispatch your goods.
These products are strictly restricted from entering Australia:
- Eggs and any egg products
- Dairy products
- Unsealed meat
- Seed and nut products
- Fresh fruit and vegetables
The Biosecurity Act 2015 imposes restrictions on many foods and ingredients, including:
- Eggs and egg products
- Fresh fruit and vegetables
- Seeds and nuts
- Dairy products
- Uncanned meat
The following items must not be shipped:
- Perfume, regardless of volume
- Common aviation prohibited items
- Explosives, such as fireworks or flares
- Flammable gases, such as aerosols or camping gas; non-flammable gases, such as compressed oxygen; toxic gases, such as difluoromethane
- Flammable liquids, such as solvents or paints
- Flammable solids, such as matches; spontaneously combustible substances, such as phosphorus; substances that become dangerous when wet, such as calcium carbide
- Oxidizing substances, such as fertilizers; organic peroxides, such as fiberglass repair toolkits
- Toxic substances, such as insecticides; infectious substances, such as blood tests or medical experiments
- Radioactive materials, such as smoke detectors
- Corrosive substances, such as bleach or drain cleaners
- Other items, such as airbags, mobile phones, computers, pornography, plants/seeds/flowers, magnets or items containing ferromagnetic materials, human remains/fluids, live/dead animals, animal hides/fur/any animal parts, wet, dry, metal or products containing these materials, perfumes, nail polish, aftershave, hair spray, cigarettes, e-cigarettes, alcohol, prescription drugs, pork products, tin cans, and products with odour leakage, etc.
Note: If prohibited items of the above categories are carried in the package or not declared truthfully, causing any return, fine, or even criminal punishment, it has nothing to do with our company, and the customer should take responsibility. The customer will bear the return fee.
All export packages will undergo X-Ray inspections, so do not attempt to smuggle prohibited items. If discovered by the airline, the package will be returned within 7-10 working days, and a return fee of AUD$ 25 will be charged for a single package.
If you are unsure whether an item can be shipped, please contact customer service.
Guidelines for Size and Weight of a Single Parcel
Please see the example below for guidance on measuring regular and irregular-shaped parcels, as well as satchels.
Chargeable Weight
Because air transportation is charged based on not only the actual weight of the package but also the size of the package, which is also known as the volumetric weight.
a. The chargeable weight is greater than each package’s actual weight and volumetric weight. For example, if the actual weight of a package is 3.1kg and the volumetric weight is 2.1kg, then the chargeable weight of this package is 3.1kg, which is rounded up to 3.5kg by 500g. b. The chargeable weight of a waybill is the sum of the chargeable weight of each package in the waybill. c. The volumetric weight calculation method for international logistics is length(cm) x width(cm) x height(cm) / 5000. The minimum weight of a shipping line is 1kg. If it is less than 1kg, it is calculated as 1kg. For weights less than 10kg, the chargeable weight is rounded up by 500g; for weights over 10kg, the chargeable weight is rounded up by 1kg. For example, a package with a chargeable weight of 1.3kg will be calculated as 1.5kg, and a package with a chargeable weight of 10.2kg will be calculated as 11kg.
If the actual weight is less than 2kg and the volumetric weight is not more than 5kg, only the actual weight is rounded up by 500g. For example, a package with an actual weight of 1.3kg will be rounded up to 1.5kg.
For example, Mr.X must send two packages to the same recipient.
Package 1 weighs 4kg, and the volumetric weight is 36(cm) x 35(cm) x 30(cm) / 5000 = 7.56. So the chargeable weight of package 1 will be calculated as 8kg.
Package 2 weighs 10kg, and the volumetric weight is 36(cm) x 35(cm) x 30(cm) / 5000 = 7.56. So the chargeable weight of package 2 will be calculated as 10kg.
Therefore, the chargeable weight of Mr.X’s waybill is 8kg + 10kg = 18kg.
Dimension Weight vs Actual Weight
What is Actual weight?
The actual weight of a parcel is its actual gross weight measured in kg/s when you put on the scale.
What is Dimension weight?
Dimension weight（aka: Volumetric weight） is the ‘volume’ a package occupies (example; the physical size of a package)
Dimension weight is calculated by the （ Length x Height x Width / 5000）.
To determine a parcel’s dimension weight in kg, we use measurements in centimeters.
What is Chargeable weight?
Chargeable weight is the actual gross weight or the volumetric weight of the parcels shipment – whichever is greater.
Insurance
- Insurance must be selected and paid before shipment dispatch.
- Insurance is not mandatory, and the insurance fee is 5% of the declared value (in Australian dollars).
- If insurance is not purchased, only the actual freight charges will be refunded in case of loss.
- Regardless of the declared value, the maximum amount of insurance compensation for a shipment is AUD 300.00.
- Only the actual freight charges will be refunded if insurance is not purchased and the goods are confirmed lost.
- If the goods are not received within 60 working days after being dispatched, they will be automatically confirmed as lost.
- The insurance policy is automatically invalidated if a customs seizure occurs due to a false declaration.
- When applying for insurance, proof of purchase such as invoices or payment records, must be provided, which should match the declared amount.
- Insurance can only compensate for loss and cannot compensate for any form of damage. EBAOGUO owns the final interpretation of the insurance policy.
- For all claims, please contact EBAOGUO customer service by emailing sales@ebaoguo.com; please ensure you send all supporting documents and shipment numbers in the email.
Insurance Not Cover
- Incorrect declaration of the cargo leads to any delays in shipments.
- Improper or insufficient packing, securing, marking, or addressing the shipments.
- Any delay in the delivery inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
- Any compensation if parcel checked by customs.
- Any damage in transit for fragile items.
- Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect custom’s broker’s address.
- Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
- Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
- Damage, delay, or loss of any shipment containing any prohibited item.
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