I Need to Return My Parcel to the Seller
Before return the parcel to the seller, please make sure you know the store’s return policy. Some stores will pay for the return shipping charge. Others will require you to pay for the shipping charges or reimburse you after they receive the parcel. Please visit the store website or contact them to see their “returning a package” instructions.
EBAOGUO Return Process: (Only applies to original unsubmitted parcel)
If you have pickup code【取件码】from the seller.
Find the parcel/s you wish to return and select “Return” at the bottom of the parcel detail page. You will get a popup window that can put your pickup code and pickup time. There is no returning processing fees applied.
Please Note: China warehouse only accept pickup parcel by third party from Monday to Friday 12 pm-6 pm (Beijing Timezone)
If you don’t have pickup code【取件码】from the seller.
Please submit the parcel with the return address and process the parcel as a normal shipment. There will be return processing fees of AU$3.5/parcel. Shipping rates for local domestic return is AUD$3/per chargeable kilogram with 1kg rounding.
I need to send the package to the local address
If you want to send the package to the local address in China (not return it to the seller), a processing fee of AU$3.5 per box will be incurred and billed based on the box submission.
We don’t offer additional service for the package sent to the local address. Local shipping expense is AUD$3/per chargeable kg with 1kg rounding.
So please check the rates before you send them to us.