Shipping from China to Australia by Sea
Upon arrival in our China warehouse, we thoroughly inspect your package and categorize it based on weight and dimensions. Also, Australian Customs officials may randomly check packages when shipments arrive, and we may only sometimes provide Customs Entry documents. Therefore, to avoid problems, send us purchase and payment receipts or screenshots if Australian Border Customs scrutinize your package. We need these documents to ship your goods safely.
To comply with Australian biosecurity regulations, you must accurately declare all commodities. Please be aware that parcels are subject to random inspections, and certain items may require treatment before entry. Please note that Ebaoguo cannot be held accountable for customs inspections or seizures.
For more information on importing goods into Australia, please visit https://www.agriculture.gov.au/biosecurity-trade/travelling/bringing-mailing-goods.
Ready to Ship with EBAOGUO
Before starting, ensure you understand the items you want to ship and the international shipping policies. Ensure the items comply with China and Australia’s shipping and import regulations.
Step 1: Sign up and log in to https://ebaoguo.com. Upon login, you will be given the Ebaoguo China Warehouse address and a unique support code.
Step 2: Next, shop from any online store in China or prepare your package and then ship it to the Ebaoguo China Warehouse.
Step 3: You will receive an email notification Once your packages arrive at the Ebaoguo China Warehouse. You can also expedite the submission process by filling in the incoming parcel declaration when the supplier sends your items.
Step 4: Proceed to the “My Parcels” section and submit all packages by entering your residential address in Australia and completing the customs declaration form.
Step 5: If needed, you can select additional services the China Warehouse provides, such as parcel consolidation. After you submit your request, your packages will begin to be processed.
Step 6: You will receive a final billing summary via email once your packages are ready for shipment. After we receive your payment, your parcels will be lined up for the following shipment schedule.
Step 7: We will send an email notification when your shipments arrive at our Australia Warehouse. At this point, you can arrange for pickup from the warehouse or select local courier delivery. If delivery has been chosen, wait for the delivery of your parcels.
Bringing goods into Australia from overseas
You must adhere to the country’s import regulations when importing goods into Australia. This includes paying all relevant duties, taxes, and other charges, such as an import processing charge, for goods valued over AUD$1,000. Here’s a detailed breakdown of the fees involved:
- Customs Clearance fee: AUD$165 (inclusive of GST).
- Import Duty: 5% of the declared value of the goods.
- GST: 10% of the total sum of the declared value of the product, freight, insurance, and duty.
- Additional Item Charge: The first five declared items (per HS code) are free. Each additional item will be charged at AUD$5.5 (inclusive of GST).
- Customs Electronic Processing Fee:
- For goods declared between AUD$1,000 and AUD$10,000, a fee of AUD$113 applies.
- For goods declared at AUD$10,000 or more, a fee of AUD$215 is charged.
- Inspection Fee: In the event that a shipment undergoes customs inspection, an Customs Clearance Broker Fee of AUD$125 will be imposed.
Please note that the total declared value of shipments will be cumulated for each batch of shipments with identical recipient information. If the collective value exceeds AUD$1,000, all relevant duties, taxes, and other import charges will be enacted. Accurate declaration of the shipment’s contents is crucial to avoid legal liabilities. If customs inspects and seizes a parcel, the consignee will be held accountable for all costs and legal penalties.
To finalize the Import Declaration, the following documents are necessary:
- Company name and ABN (with a copy of the ABN certificate); if no ABN, the recipient’s name and ID (Passport and Licence) is required.
- Proof of purchase and packing lists.
- Utility bills (e.g., water, electricity, or bank statements).
- Customs clearance authorization document (which we will provide for you to sign).
For more information on the cost of importing goods, please visit https://www.abf.gov.au/importing-exporting-and-manufacturing/importing/cost-of-importing-goods/gst-and-other-taxes.
Option 1: Self-Pickup Service for Small Parcels in Melbourne
This option is available for shipments less than 1CBM normal goods and a declared value of AUD 1,000 or less
EBAOGUO Collection points in Melbourne can be found here
Shipping Costs (Effective from 1st February 2022)
Our shipping costs are determined by the chargeable weight of the parcel, the larger value between actual and volume weight. The chargeable weight is calculated as length (cm) x width (cm) x height (cm) / 5000. The minimum charge applies for 5kg, with any subsequent weight rounded to the nearest kg. For shipments below 5kg, the minimum order value is AU$ 14.00. The rate per chargeable weight per kg is AU$2.80.
Example 1:
- Actual weight: 3.1kg
- Volume weight: 2.1kg
- Chargeable weight: 4kg (rounded up from 2.1kg)
- Shipping cost: AU$14.00 (as per the minimum charge for 5kg)
Example 2:
- Actual weight: 2kg
- Volume weight: 5.3kg
- Chargeable weight: 6kg (rounded up from 5.3kg)
- Shipping cost: AU$16.80
Parcel Packing Guide
- Size
After consolidation, if a single side of the goods exceeds 120cm, an oversize fee will be charged per item based on the following table
| Range | Additional Charge |
|---|---|
| 0.1 – 1.6m | None |
| 1.61 – 1.9m | ¥125 (≈AU$25) |
| 1.91 – 3.0m | ¥380 (≈AU$76) |
| 3.01 – 4.99m | Please contact customer service |
- Weight:
-
- If the actual weight of a single package exceeds 30kg, it will need to be placed on a wooden frame or forklift pallet (items with a wooden frame or wooden box must be fumigated).
- For each item that exceeds a Chargeable weight of 30kg, there will be an overweight fee of ¥75 (≈AU$15) per item.
- For each item that exceeds a Chargeable weight of 80kg, there will be an overweight fee of ¥180 (≈AU$36) per item.
Additional Information:
- All shipments are sent to our Melbourne collection points for self-pickup.
- Courier pickups from our Melbourne warehouse can be arranged, costing AUD$1 per label.
Shipping Time:
- Weekly dispatches (Submission due day on each Wednesday).
- Container arrival at Melbourne warehouse: 30-45 working days post-dispatch (excluding customs hold).
- Customs clearance: 3-5 working days.
Additional Service Fees:
- There will be no additional fees when you request to consolidate 30 parcels in one shipment.
- For more than 30 parcels in a shipment, a handling fee of AUD$ 0.2 per parcel is charged.
- If the original supplier boxes are too small, Ebaoguo provides new boxes at AUD$ 3.00/box.
- For product checks during parcel declaration, opt for the “Multi-angle photography” service at AUD$2.00 for five pictures.
- Shipment charges may be adjusted if package shape and dimensions change during transit.
Important Notes:
- Multi-parcel Consolidation: Parcels can be consolidated up to 20kg of actual weight per parcel. However, boxes weighing more than 10kg cannot be consolidated.
- Parcel Dimensions: The longest side of the parcel must not exceed 240cm. Oversized boxes may attract additional charges.
- Wooden Products: Any wooden products in the shipment will require fumigation at an additional cost.
- Pallet Items: If the items on the pallets need to be recorded per box, an extra charge of AU$65.00 per pallet will apply.
- Goods Valuation: Goods valued at AU$ 1,000.00 or less typically do not attract duties, taxes, or charges. However, if the goods are valued over this amount, an Import Declaration must be completed and the necessary fees paid.
- Self-Assessed Clearance (SAC) Declaration: This document must contain the recipient’s real name and address. (Delivery to post offices, PO boxes, locked bags, parcel lockers, or parcel collection locations is prohibited.)
- Payment: All invoices must be paid in full before the shipment is dispatched.
- Ebaoguo’s Responsibility: Ebaoguo is responsible for parcel transportation only and is not liable for missing items, discrepancies in colour, size, style, or quality, damage to fragile items, liquid leakage, or any other issues with the items in the package.
- Insurance Coverage: The insurance covers loss of shipment, non-delivery, failure of shipment value, theft or robbery, confirmed loss for shipments and offers compensation up to AUD$100.00 for small shipments
Insurance
- Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
- Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
- If you don’t buy insurance and it’s lost, a maximum of R￥500 per shipment will be compensated (including freight).
- If you buy insurance and it’s lost, the maximum insurance amount per shipment is ￥2500. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
Option 2: China to Australia Small Parcel Delivery Service
Shipping Cost
-
State 5KG Additional per kg NSW（2xxx） ￥170 (≈AU$34) ￥16.5 (≈AU$3.3)/kg VIC（3xxx） ￥170 (≈AU$34) ￥16.5 (≈AU$3.3)/kg QLD（4xxx） ￥170 (≈AU$34) ￥16.5 (≈AU$3.3)/kg SA（5xxx） ￥180 (≈AU$36) ￥24 (≈AU$4.8)/kg WA（6xxx） ￥190 (≈AU$38) ￥28 (≈AU$5.6)/kg TAS（7xxx） ￥190 (≈AU$38) ￥28 (≈AU$5.6)/kg - The weight and size of the package determine the standard shipping fee.
- For parcels weighing less than 5kg, the cost is calculated as if they weigh 5kg.
- If the parcel’s weight is less than 1kg, it will be rounded to 1kg.
- The chargeable weight is either the actual or the volume, whichever is greater.
- The volume weight is calculated using the formula: Length (cm) x Width (cm) x Height (cm) divided by 5000.
Package Requirement
- The maximum weight of a single package can be 79kg. If the billed weight exceeds 30kg, there will be an overweight fee. For packages with an actual weight of more than 30kg, it is recommended to palletize them. Please contact customer service for the fee.
- An over-weight fee will be charged per item based on the following table
-
Cost 0-29KG 0 30-35KG ￥175(≈AU$35) 35.1-55KG ￥425(≈AU$85) 55.1-79KG ￥550(≈AU$110)
- The longest side of a single parcel can be up to 240cm.
- An oversize fee will be charged per item based on the following table
-
Range Cost 0-1.1m Free 1.11 - 1.8m ￥175(≈AU$35) 1.81- 2.4m ￥425(≈AU$85)
- The sum of the lengths of the two shortest sides of a single parcel should not exceed 150cm.
Delivery Service Limitations
- Ebaoguo does not provide delivery service to some rural areas and specific postcodes: 2898-2899, 6798-6799, 7151-7154, 6324, 4280, 4551.
- The number of parcels per shipment cannot exceed 99 pieces.
- The service does not include an unloading service. However, if a parcel exceeds 30kg, a forklift is needed on-site for unloading.
Shipping Time
- Shipments are dispatched every week.
- It takes approximately 40-50 days for the parcel to arrive after dispatch. This duration does not include potential custom holds.
- After loading the container, it will take 30 days to arrive at the Sydney or Melbourne port.
- Customs clearance typically takes 3-5 working days, after which the parcels are forwarded for delivery.
- If the address needs to be changed after the shipment is dispatched, an additional fee of ¥150 (≈AU$30) per shipment is required.
- When a package is returned due to reasons such as an incomplete recipient address or long-term hold, each shipment will incur additional costs including return shipping and re-delivery fees. The starting price for each shipment is ¥100 (≈AU$20) per ticket. The customer service will contact you to confirm the specific cost.
Extra Charge For certain items
- Outdoor Power Stations/Electric Bike Power Sources (weight limit: 20kg per unit): ¥225 per unit (≈ AU$45)
- Portable Power Banks (less than 100 watts): ¥25 per unit (≈ AU$5)
- Electric Scooters: ¥275 per unit (≈ AU$55). Below are the export restrictions for electric scooters. If any of these conditions are exceeded, we will be unable to transport the shipment. Please make sure to confirm with the seller before shipping.
- Maximum length of electric scooter: 1.25m
- Maximum width of electric scooter: 0.7m
- Maximum height of electric scooter: 1.35m
- Maximum weight of electric scooter (including battery): 60kg
- Maximum speed of electric scooter: 25km/h
- There will be fumigation costs for bamboo/wood products, starting at 0.5 cubic meters. For quantities less than 0.5 cubic meters, the minimum charge is ¥600 (≈ AU$120).
Australia Local Deliveries
- The delivery service provider will be determined based on the parcels’ number, size, and weight. Potential providers include Australia Post, Aaramex, TNT, or Toll.
- Delivery times can vary based on your delivery address and the volume of deliveries in the area.
- Usually, a card or package will be left in a safe place if no one receives the parcel.
Insurance
- Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
- Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
- If you don’t buy insurance and it’s lost, a maximum of R￥500 per shipment will be compensated (including freight).
- If you buy insurance and it’s lost, the maximum insurance amount per shipment is ￥2500. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
Why Choose EBAOGUO?
- Comprehensive Service: We offer a one-stop solution for all your shipping needs. We’ve got you covered whether you need sea freight or air express.
- Chinese Warehouse: For convenience, we provide a Chinese address where your supplier can send your goods.
- Customs Assistance: We help you navigate customs by providing essential advice and supporting documents.
- Biosecurity Compliance: We ensure your shipment adheres to Australian biosecurity regulations for a smooth import process.
- Reliable Tracking: Our up-to-date tracking system updates your shipment status.
- Door2Door Service: We can deliver your parcel or pallet to most places in Australia. Get a shipping quote from China to Australia
- Pickup from collection points in Melbourne: You can pick up small parcels directly from our Melbourne collection points. Check EBAOGUO collection points
Why Choose EBAOGUO?
- Comprehensive Service: We offer a one-stop solution for all your shipping needs. We’ve got you covered whether you need sea freight or air express.
- Chinese Warehouse: For convenience, we provide a Chinese address where your supplier can send your goods.
- Customs Assistance: We help you navigate customs by providing essential advice and supporting documents.
- Biosecurity Compliance: We ensure your shipment adheres to Australian biosecurity regulations for a smooth import process.
- Reliable Tracking: Our up-to-date tracking system updates your shipment status.
- Door2Door Service: We can deliver your parcel or pallet to most places in Australia. Get a shipping quote from China to Australia
- Pickup from collection points in Melbourne: You can pick up small parcels directly from our Melbourne collection points. Check EBAOGUO collection points
Option 3: Pallet Service (with Melbourne warehouse pickup).
This option is only available for shipments of normal goods with a volume greater than 1 cubic meter.
Shipping Rates:
| Charges | First cubic/continued cubic | Remark |
| Within 3 cubic meters | ￥1400 (≈AU$280) | Minimum charge: 1m³, rounded up to the nearest 0.1m³ |
| 3.01-5 cubic meters | ￥1300 (≈AU$260) | Calculated in cubic meters (m³) using the formula: Length x Width x Height (in meters) |
| 5.01-10 cubic meters | ￥1200 (≈AU$240) | The maximum weight per cubic meter is 360kg. If the actual weight of 1 cubic meter exceeds 360kg, a new cube is calculated using (Actual Weight / 360), and the more excellent value is taken. |
| More than 10 cubic meters | ￥1100 (≈AU$220) | If the maximum weight per cubic meter is over 360kg, the shipment dimensions are 1.2m * 1.1m * 1.6m = 2.112m³, and the actual weight of the shipment is 1000 kg, the chargeable volume will be based on 1000kg / 360 = 2.77m³. |
Shipping Time:
- Shipments are dispatched once a week.
- The shipment takes 30-45 days (excluding customs hold) to arrive at the Melbourne warehouse.
- Customs clearance typically takes 3-5 working days.
- After customs clearance, parcels are sent to the Melbourne warehouse for pickup.
Melbourne Warehouse Pickup:
- The Melbourne warehouse is located at Truganina, VIC 3029.
Additional Fees:
- Parcel Handling Fee: AUD$0.2 per parcel for shipments with more than 30 parcels.
- Consolidation: We do not offer consolidation service for this route.
- Multi-Angle Photography Fee: AUD$2.00 for five pictures if you need to check the products in the parcel during incoming parcel declaration.
- MHP Fee: Charged per item and other applicable surcharges, including oversized and overweight surcharges.
- Shipment Charges Adjustment: Package shape and dimensions may change during transit, affecting the package’s surcharge eligibility. EBAOGUO may adjust the shipping charges accordingly if sizes vary during transit.
Important Notes:
- Weight and Size Restrictions:
- Single parcels weighing over 30kg require a wooden frame or pallet with forklift handling, and fumigation is needed at an extra charge.
- Parcels with chargeable weight over 30kg will have additional manual handling charges of AUD$15/per item.
- Any parcels exceeding 120cm will have additional manual handling fees. Fees are based on the size of the parcels.
- This service is suitable for small appliances, furniture, daily necessities, clothes, toys, books, and electronics not exceeding 100WH (including power banks).
- Fumigation:
- Rattan, bamboo, wooden products, or wooden packaging require fumigation treatment before leaving China Port, with a fee of ￥800 (≈AU$160)/ticket for less than 5 cubic meters, ￥1750 (≈AU$350)/ticket for more than 5 cubic meters.
- Pallet Handling:
- Any pallets delivered to the warehouse will be recorded as a pallet item category.
- An extra charge of AU$65.00 per pallet applies if items on the pallets need to be recorded per box.
- Import Declaration:
- For goods valued over AU$1,000.00, an Import Declaration must be filled out, and duties, taxes, and import charges paid.
Insurance:
- Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
- Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
- If you don’t buy insurance and it’s lost, a maximum of R￥500 per shipment will be compensated (including freight).
- If you buy insurance and it’s lost, the maximum insurance amount per shipment is ￥2500. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
- Insurance claims require proof of purchase matching the stated amount in the shipment.
- Contact EBAOGUO customer service at sales@ebaoguo.com, providing supporting documents and shipment numbers for all claims.
Insurance Not Cover:
- Incorrect declaration of the cargo leads to delays in shipments.
- Improper or insufficient packing, securing, marking, or addressing the shipments.
- Any delay in the delivery, inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
- Any compensation if customs check the parcel.
- Any damage in transit for fragile items.
- Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment.
- Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
- Damage to briefcases, luggage, garment bags, aluminium cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
- Damage, delay, or loss of any shipment containing any prohibited item.
Option 4: Pallet Sea Freights Delivery Service (Requires Forklift for Unloading)
This option is available for shipments more than 1CBM normal goods and a declared value of more than AUD 1,000
Shipping Costs (Prices Effective 1st September 1 2022)
- The shipping cost is AU$ 480.00 per cubic meter (m³) based on the shipment volume.
- For each subsequent cubic meter, the cost is AU$ 420.00 per m³.
- The minimum charge is one m³ and rounded to the nearest 0.1m³.
- The calculation of the m³ is done by multiplying the length, width, and height of the shipment in meters.
- If the calculated volume is not a multiple of 0.1m³, it will be rounded up to the nearest 0.1m³.
For example, if the shipment has a 1.06m³, it will be charged as 1.1m³. Therefore, the calculation will be as follows:
- 1.1m³ = (1m³ * AU$480.00) + (0.1m³ * AU$420.00) = AU$528.00
Delivery range:
Due to the limitations of the logistics company, this route currently only supports delivery to the following postcodes. However, if the delivery location is outside the range, you can choose route three and arrange logistics to pick it up at the Melbourne warehouse.
- NSW
- 2128 2129 2132 2133 2134 2135 2136 2141 2143 2144 2161 2162 2163 2173 2190 2191 2192 2194 2195 2196 2197 2198 2199 2200 2206 2207 2208 2209 2210 2211 2212 2213 2214 2218 2220 2221 2222 2223 2622 2004 2006 2007 2008 2015 2016 2017 2018 2019 2020 2032 2033 2034 2036 2038 2042 2043 2044 2045 2046 2048 2049，2050 2052 2109 2111 2113 2114 2115 2116 2117 2118 2122 2123 2124 2125 2127 2130 2131 2137 2138 2140 2142 2146 2150 2151 2152 2160 2164 2165 2166 2167 2168 2170 2171 2172 2174 2177 2193 2203 2204 2205 2216 2217 2219 2224，2225 2226 2227 2228 2229 2232 2234 2564 2565
- VIC
- 3001 3003 3008 3010 3011 3012 3013 3015 3016 3018 3019 3020 3021 3022 3025 3026 3032 3033 3042 3050 3051 3052 3053 3054 3065 3207 3000 3004 3006 3023 3027 3028 3029 3031 3034 3036 3037 3038 3039 3040 3041 3043 3044 3045 3046 3047 3048 3049 3055 3057 3058 3059 3060 3061 3063 3066 3067 3068 3071 3072 3074 3078 3079 3102 3105 3107 3122 3141 3142 3146 3162 3181 3182 3184 3185 3186 3187 3205 3206 3336 3428
- QLD
- 4001 4002 4003 4005 4029 4067 4068 4072 4073 4075 4076 4077 4078 4101 4102 4103 4104 4105 4106 4107 4108 4109 4110 4111 4112 4113 4115 4116 4119 4120 4121 4122 4123 4151 4156 4169 4000 4004 4006 4007 4008 4009 4010 4011 4012 4013 4018 4030 4031 4032 4034 4035 4051 4053 4054 4059 4060 4064 4065 4066 4074 4114 4117 4118 4125 4127 4128 4129 4131 4132 4133 4152 4153 4154 4155 4157 4158 4159 4160 4161 4164 4170 4171 4172 4173 4174 4179 4205 4300 4301 4303
Shipping Time
- Shipments are dispatched every week.
- After dispatch, it takes around 40-50 days for the shipment to arrive at the Melbourne warehouse (not including customs hold).
- Customs clearance typically takes 3-5 working days.
- After customs clearance, the parcels will be sent to the Melbourne warehouse for sorting before being delivered to various pickup agents.
- There may be delays due to customs inspections.
- The shipping cut-off time varies and depends on the following dispatch dates.
It is important to note that the shipping time may vary depending on the origin and destination of the shipment, as well as any unforeseen circumstances such as weather conditions, natural disasters, or other events beyond the shipping company’s control.
Australia Local Delivery Couriers
-
Toll, AlliedExpress, or other similar couriers
Important Notes
- Ebaoguo does not provide multi-parcel consolidation for this service.
- A parcel weighing over 30kg requires a wooden frame or pallet with forklift handling. In addition, Fumigation is needed, and there will be an extra fumigation charge of AUD$20 per 0.2 CBM. Please check the additional charges applied for heavy parcels in the table below.
-
Range 范围 Cost 额外收费 0-30KG 0 30.01-50KG ￥125 (≈AU$25) 50.1-80KG ￥225 (≈AU$45) 80.1-120KG ￥750 (≈AU$100)
-
- A single parcel with the longest side of 400cm will incur extra charges for oversized boxes; please check the table below.
-
Range 范围 Cost 额外收费 0-30KG 0 30.01-50KG ￥125 (≈AU$25) 50.1-80KG ￥225 (≈AU$45) 80.1-120KG ￥750 (≈AU$100)
-
- Rattan, bamboo, wooden products, or wooden packaging will need fumigation treatment before leaving the China port.
- Any pallets delivered to the warehouse will be recorded as a pallet item category. If items on the pallets are returned and need to be recorded per box, there will be an extra charge of AUD$65.00 per pallet.
- For goods with a value of AU$ 1,000.00 or less, there are generally no duties, taxes, or charges to pay at the border. However, for goods valued over AU$ 1,000.00, you must fill out an Import Declaration and pay duties, taxes, and import charges.
- Self-Assessed Clearance (SAC) Declaration requires the real name and address of the recipient (individual, not company name). Post offices, PO boxes, locked bags, parcel lockers, or parcel collection locations are prohibited.
- All shipment invoices must be paid before being dispatched. You can download the invoice issued by the Ebaoguo Australian company on the website.
GST and Import Duty
- Goods with a value of AUD1000 or less
- For goods that arrive by mail and have a declared or assessed value of AUD1000 or less, there are generally no duties, taxes, or charges at the border unless they are alcoholic beverages.
- When goods are assessed for value, we may request evidence from you regarding the value of the goods.
- Goods valued over AUD1000
- If the goods you have imported have a declared or assessed value of over AUD1000, 10% Import GST and 5% Import Duty will be applied.
- We will need an Import Declaration, packing lists, and invoices to process your shipments; Ebaoguo will advise you of the amount you need to pay after the warehouse finish consolidating your shipments.
Insurance
- Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
- Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
- If you don’t buy insurance and it’s lost, a maximum of R￥500 per shipment will be compensated (including freight).
- If you buy insurance and it’s lost, the maximum insurance amount per shipment is ￥2500. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
- Please note that the standard limitations and exclusions of liability in the EBAOGUO Terms and Conditions will apply if you do not purchase insurance for your shipments. Without purchased insurance, in case of loss, total value plus postage will be compensated up to AUD$100.00 for small loads and AUD$300.00 for large shipments (CBM).
- Insurance can only compensate for loss and cannot pay for the damage. Therefore, EBAOGUO owns the final interpretation of the insurance policy.
- The maximum amount of insurance compensation for a shipment is 1,000 Australian dollars.
- If the parcels are not received within 60 working days after dispatch, they will be confirmed as lost (this applies to airfreight shipments).
- When you declare insurance, you must provide proof of purchase, such as invoices or payment records, which must match the amount you stated in the shipment.
- Insurance can only compensate for losses, not damages to the parcel.
- For all claims, please contact EBAOGUO customer service by emailing sales@ebaoguo.com; please ensure you send all supporting documents and shipment numbers in the email.
Insurance Not Cover
- Incorrect declaration of the cargo leads to delays in shipments.
- Improper or insufficient packing, securing, marking, or addressing the shipments.
- Any delay in the delivery, inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
- Any compensation if customs check the parcel.
- Any damage in transit for fragile items.
- Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment.
- Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
- Damage to briefcases, luggage, garment bags, aluminium cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
- Damage, delay, or loss of any shipment containing any prohibited item.
China Warehouse Cartons Size Guide
Ebaoguo carton is AUD$3.00/each
We provide a free consolidation service. We will use the warehouse cartons if your original carton cannot fit all your small parcels. The followings are the dimensions of the cartons used in our warehouse and the volumetric weight used for easy calculation.
| Type 类型 | Size 尺寸(cm) | Acutal weight 实际重量(kg) | Volumetric weight 国际运输体积重(kg) | Cost 换箱费用 |
| #1 | 52*52*42 | 1.1kg | 23kg | ￥15.00 |
| #2 | 57*42*37 | 0.9kg | 18kg | |
| #3 | 42*31*42 | 0.6kg | 11kg | |
| #4 | 43*31*22 | 0.5kg | 6kg |
Warehouse Storage Time
1. Packages over one cubic meter:
- Chinese warehouses provide 45 days of free storage. After that, a storage fee of ￥1.00 per 20 kg will be charged daily and automatically added when you submit the shipping order. The minimum charge is ￥1.00/day.
- Australian warehouses will immediately notify the recipient to pick up the packages shipped from China and provide a free 7-day storage service. After that, there will be a storage fee of AUD$1/piece/day.
*Unclaimed packages will be stored for free in Chinese warehouses for 45 days, and the warehouse will dispose of those that remain unclaimed after 45 days.
2. Goods over one cubic meter:
- Chinese warehouses provide 30 days of free storage. After that, a storage fee of AUD$15.00/cubic meter/week will be charged daily and automatically added when you submit the shipping order.
- Australian warehouses will immediately notify the recipient to pick up the packages shipped from China and provide a free 7-day storage service. After that, a storage fee of AUD$15/cubic meter/week will be charged.
*Unclaimed packages will be stored for free in Chinese warehouses for 45 days, and the warehouse will dispose of those that remain unclaimed after 45 days.
FAQ
You can purchase from Taobao, Pinduoduo, JD or buy from shops and ship your parcels to our China warehouse.
When submitting your shipments, whether you need to self-pickup or local delivery, you must enter your real name (matching your Passport/ID), and your receiving address (matching your water bills, electricity bills, telephone bills, or bank statement). We will submit on your behalf to Customs according to the information you provided. If wrong receiver details are being provided which causes extra customs fees, you will need to be responsible for the charges.
If a parcel addressed to you contains goods or packages for other people (such as your friends or relatives) and the parcel has a declared or assessed value of more than AUD1000, you will need to lodge an Import Declaration. Duty, taxes, and charges, where applicable, are payable for all the goods in that parcel.
Customs law does not permit a parcel to be split or broken down into separate items for assessment, even when the items were imported for other people.
Our China warehouse will measure and weigh each parcel that arrives at our warehouse into your ebaoguo account. You can check the pictures provided in your parcel lists for any queries regarding size and weight. For direct communication, you can contact our customer service via chats.
Due to the large volume of parcels arrives our China warehouse every day, we are unable to refuse any parcels at the time of delivery. However, you can submit the parcel that you would like to return from your list; local delivery shipping fees will occur. We do not accept return pickup arranged by the sender, this is to minimise risks of random pickups from the warehouse and leads to parcels missing in transit.
When you submit the parcels for your shipments, the China warehouse will consolidate your parcels into your current bigger boxes for free, this is to minimise risks of small parcels lost in transit. If your current largest box is not big enough, the warehouse will use our specific size carton to fit all your small parcels into the boxes, there will be new carton charges applies. The warehouse will record the size of the shipments based on the final consolidation parcels. If you do not want your parcels to be unpacked by the warehouse for consolidation, please leave a note when submitting your shipments.
You can not randomly declare items in your shipments. All declarations must be filled in English, with specific products name and prices. For example, cooking pans, kettles, you can not declare as kitchen essentials, you will need to declare every single item in your shipments. If Customs are assessing goods, we may request evidence of purchase from you. Incorrectly declare value can result in paying duties, taxes, and charges that occur.
All goods will first arrive at our warehouse in Melbourne at Unit 2 34 Efficient Drive, Truganina 3029 VIC. The pick-up time is from Monday to Friday, 10 am-5 pm, local time in Melbourne.
If you need delivery within the Melbourne area, small packages (single side not exceeding 70cm) with a weight of up to 20 kg will be delivered within the city for a fee of AUD$10 or less and will be delivered the next day. If your package exceeds the above dimensions, the warehouse will arrange for delivery at AUD$25 or more; please get in touch with customer service for specific pricing.
Suppose you are not in Melbourne or outside the delivery area. In that case, we can use local logistics in Australia (Australia Post, Fastway, Courier Please, TNT, etc.) for delivery, and prices can be estimated here.
Can I have my parcels forwarded to a Chinese address?
For the return policy, you may refer to our China return and shipping services.
How do you measure a box?
① Standard Package:
Measurement is calculated according to the carton’s length, width, and height.
② Irregular Shaped box 1：
Measurement is calculated according to the carton’s longest side.
③Irregular Shaped Box 2：
Measurement is calculated according to the carton’s longest side.
What You Can Ship
Australia Import Regulations
A. You can check from the personal importation scheme website for what you can ship into Australia from the link below;
https://www.tga.gov.au/personal-importation-scheme
B. Regarding what can be mailed and what cannot be mailed into Australia, you can check from the link below;
https://www.abf.gov.au/entering-and-leaving-australia/can-you-bring-it-in/list-of-items
Prohibited and Restricted Items
Counterfeit Goods
Guns, Ammunition and All Weapons
Illegal Drugs and Narcotics
Prohibited and Restricted Goods
Items that can not be shipped:
– White powders, crystals;
– Explosives, such as fireworks or sparks;
– Anti-epidemic items (masks, disinfectants, etc.);
– Tobacco products, including cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha;
– Electric bicycles and scooters that can be used on the road (to ship these items must be approved by Road Vehicle Standards);
– Combustible gas, such as sol or camping gas; non-combustible gas, such as compressed oxygen; toxic gas, such as oxygen difluoride;
– Flammable liquids such as solvents or paint;
– Flammable solids, such as matches, substances that can ignite spontaneously, such as phosphorus; hazardous substances, such as calcium carbide;
-Oxidising substances, such as fertilisers; organic peroxides, such as fibreglass repairs kits;
– Toxic substances, such as pesticides; infectious substances, such as blood tests or medical tests;
– Radioactive items, such as smoke detectors;
– Corrosive items such as bleach or drain cleaner;
– Other items, such as airbags, mobile phones, computers, pornographic materials, plants/seeds/flowers, magnets or items containing ferromagnetic materials, human remains/body fluids, live/dead animals, animal skins/furs/any animal parts, wet, dry, metal or lithium batteries or products containing these items, perfume, nail polish, aftershave, hair spray, cigarettes, e-cigarettes, alcohol, prescription drugs, pork products, tin cans, and products with peculiar smell, etc.
Note: If the contraband mentioned above has been included in the packaging or has not been declared truthfully, which results in any form of return, fine, or even criminal penalties, recipients will be responsible for this.
If you are unsure whether the item can be mailed, please contact customer service.
Insurance
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Insurance
- Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
- Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
- If you don’t buy insurance and it’s lost, a maximum of R￥500 per shipment will be compensated (including freight).
- If you buy insurance and it’s lost, the maximum insurance amount per shipment is ￥2500. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
- Please note that the standard limitations and exclusions of liability in the EBAOGUO Terms and Conditions will apply if you do not purchase insurance for your shipments. Without purchased insurance, in case of loss, total value plus postage will be compensated up to AUD$100.00 for small and AUD$300.00 for large loads (CBM).
- If the parcels are not received within 60 working days after dispatch, they will be confirmed as lost (this applies to airfreight shipments).
- When you declare insurance, you must provide proof of purchase, such as invoices or payment records, which must match the amount you stated in the shipment.
- Insurance can only compensate for losses, not damages to the parcel.
- For all claims, please contact EBAOGUO customer service by emailing sales@ebaoguo.com; please ensure you send all supporting documents and shipment numbers in the email.
Insurance Not Cover
- Incorrect declaration of the cargo leads to delays in shipments.
- Improper or insufficient packing, securing, marking, or addressing the shipments.
- Any delay in the delivery, inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
- Any damage in transit for fragile items.
- Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect customs broker’s address.
- Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
- Damage to briefcases, luggage, garment bags, aluminium cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
- Damage, delay, or loss of any shipment containing any prohibited item.
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