Shipping from Australia to Malaysia

Step 1: Sign up for an EBAOGUO account and receive a unique Australian address with a Suite ID.

Step 2: Shop at any Australian store (online or in person) and have your items shipped to your EBAOGUO address.

Step 3: You will receive an email notification once your packages arrive at EBAOGUO’s Australian warehouse. You don’t need to provide shipping information before your packages arrive at the warehouse. The Suite ID will identify all parcels.

Step 4: Submit all packages in “My Parcels” by providing the shipping address and customs declaration form.

Step 5: EBAOGUO will process your packages after you have submitted your request.

Step 6: You will receive a final billing summary after EBAOGUO has packed your packages. Once payment is received, EBAOGUO will dispatch your parcels on the next shipping day.

1. The maximum actual weight for a single parcel is 40kg.
2. For parcels over 25kg, an overweight surcharge of AUD$15/parcel will be applied. For packages over 35kg, the heavy surcharge is AUD$30/parcel.
3. The longest side for a single parcel should not exceed 140cm.
4. For parcels over 120cm, an oversize surcharge of AUD$25/parcel will be applied.
5. One shipment to the same receiver can have up to 99 parcels.
6. Charged weight is accumulated for a single shipment, which means that the weight of all parcels in a shipment will be added up to determine the total chargeable weight.

Chargeable weight is the weight shipping companies use to determine the cost of shipping a package.

It is calculated as the greater of the actual or dimensional weight (also known as volumetric weight) of the package.

The actual weight is the weight of the package as measured in kilograms.

In contrast, the dimensional weight is calculated by multiplying the package’s length, height, and width in centimetres and dividing by 5000.

The chargeable weight is then used to calculate the shipping cost based on the carrier’s pricing structure.

This is because carriers have limited space and weight capacity on their vehicles, and they charge based on whichever weight – actual or dimensional – takes up more space on the vehicle.

• Insurance must be selected and paid before shipment dispatch.
• While insurance is not compulsory, we highly recommend purchasing it to protect your shipment. The insurance fee is 5% of the declared value in Australian dollars.
• Please note that if you do not purchase insurance for your shipment, the standard limitations and exclusions of liability set out in the EBAOGUO Terms and Conditions will apply. This means that in case of loss, only the postage will be compensated (up to AUD$150.00).
• If your parcels are not received within 60 working days after dispatch, they will be considered lost (this applies to airfreight shipments).
• To declare insurance, you need to provide proof of purchase, such as invoices or payment records, which must match the shipment’s declared value.
• Insurance can only compensate for losses, not damages to the parcel.
• For all claims, please get in touch with EBAOGUO customer service by emailing [email protected]. Please include all supporting documents and shipment numbers in your email.

• An accurate declaration of the contents is required to avoid delays in shipments.
• Proper packing, securing, marking, and addressing your shipment is essential to prevent damage and ensure successful delivery.
• Customs or other regulatory agencies may cause delays or prevent delivery, and we cannot be held responsible for these circumstances.
• Fragile items require extra care and may be at risk of damage during transit.
• Please ensure accurate and complete address information, documentation, and payment of duties and taxes to avoid delays or failed delivery attempts.
• We cannot be held responsible for any loss or damage to packages we have not received or recorded.
• Certain items, such as briefcases, luggage, and other delicate items, may require protective packaging to avoid damage during shipment.
• Prohibited items are prohibited and may result in damage, delay, or loss of your shipment.