Shipping from Australia to Malaysia

Step 1: Sign Up for an EBAOGUO Account

First, you need to sign up for an account on the EBAOGUO website. Upon registration, you will receive a unique Australian address and a Suite ID.

Step 2: Shop at Any Australian Store

You can shop at any Australian store, either online or in person. When checking out, use your EBAOGUO address as the shipping address.

Step 3: Wait for Your Packages to Arrive at EBAOGUO’s Australian Warehouse

After you’ve made your purchase, it’s a good idea to put the tracking number in the EBAOGUO system. This will help expedite the inbound process. You will receive an email notification once your packages arrive at EBAOGUO’s Australian warehouse. Your Suite ID will be used to identify all your parcels.

Step 4: Submit Your Packages

Log in to your EBAOGUO account and go to the “My Parcels” section. Here, you need to submit all your packages by providing the shipping address and filling out the customs declaration form.

Step 5: EBAOGUO Processes Your Packages

After you have submitted your request, EBAOGUO will process your packages.

Step 6: Pay for the Shipping

Once EBAOGUO has packed your packages, you will receive a final billing summary. After you pay, EBAOGUO will dispatch your parcels on the next shipping day.

Remember, EBAOGUO offers additional services such as parcel consolidation, splitting, box changing, and goods reinforcement. You can choose these services based on your needs.

Shipping Cost

West Malaysia Shipping Cost

• If the actual weight of each shipment is less than 10kg and the volumetric weight is less than 14kg, the shipping cost is calculated as Actual Weight (in kg) * AU$10.
• If the actual weight exceeds 10kg or the volumetric weight exceeds 14kg, the shipping cost is calculated as Chargeable Weight (in kg) * AU$10.
• There is no weight limit per shipment.

East Malaysia Shipping Cost

• The shipping cost is calculated as Chargeable Weight (in kg) * AU$18, regardless of the actual or volumetric weight.
• There is no weight limit per shipment.

Definition of Chargeable Weight

Chargeable weight is a key concept in shipping and is used by shipping companies to determine the cost of shipping a package. It considers the actual weight and the space a package occupies on a vehicle. Here’s how it works:

1. Actual Weight: This is the weight of the package as measured in kilograms.
2. Dimensional Weight (Volumetric Weight): This is calculated by multiplying the package’s length, height, and width in centimetres and dividing by 5000.
3. Chargeable Weight: This is greater than the package’s actual or dimensional weight. It calculates the shipping cost based on the carrier’s pricing structure.

The reason for using chargeable weight is that carriers have limited space and weight capacity on their vehicles. They charge based on whichever weight – actual or dimensional – takes up more space on the cargo or plane.

When sending a parcel to Malaysia with EBAOGUO, please keep in mind the following limitations:

1. The maximum actual weight for a single parcel is 40kg.
2. The longest side for a single parcel should not exceed 140cm.
3. One shipment to the same receiver can have up to 99 parcels.

Certain surcharges may apply based on the weight and size of your parcel:

1. For parcels over 25kg, an overweight surcharge of AUD$ 15/per parcel will be applied.
2. The heavy surcharge for packages over 35kg is AUD$30/per parcel.
3. For parcels over 120cm, an oversized surcharge of AUD$25/per parcel will be applied.

Items Allowed for Shipping to Malaysia from Australia with EBAOGUO:

1. 🧳 Personal Belongings/Luggage: This includes used clothing, shoes, and other personal items.
2. 👗👠👜 New Items: Clothing, shoes, and new bags are also allowed.
3. 💊 Supplements: You can ship supplements, but over-the-counter medicines requiring a prescription are prohibited.
4. 💄🧴 Beauty and Skincare Products: Cosmetics and skincare products are permitted.
5. 🍪🥫 Sealed Snacks and Foods: Sealed foods can be shipped.
6. 🍼 Milk Powder: This is allowed for shipping.
7. 📦 Non-Dangerous Goods: Any items not classified as dangerous goods can be shipped.
8. 🏠 Household Items: Household items are allowed, excluding those classified as dangerous goods.

🚫 Prohibited Items for Shipping from Australia to Malaysia:

1. 🔋 Batteries: Except for certain shipping services, batteries are not allowed. (Try sensitive route)
2. 🌹 Perfume: Perfume is prohibited.
3. 🚬 Tobacco/Vaping-Related Products: These items are not allowed.
4. 🔫 Weapon-Related Items: Any items related to weapons are prohibited.
5. 🍷 Alcohol: Alcohol is not allowed.
6. 💥 Explosive/Flammable Items: These items are prohibited.
7. ⚗️ Chemicals: Chemicals are not allowed.
8. ☢️ Radioactive Materials: These items are prohibited.
9. 💊 Drugs: Drugs are not allowed.
10. 🚫 Counterfeit Items: Counterfeit items are prohibited.

If any of these prohibited items are found in the parcel during export checks, the package will be returned within 7-10 working days, and there will be a return fee of AUD$ 25/parcel. If prohibited items are carried in the package or not correctly declared, resulting in any return parcel or fine, the sender will be responsible for any costs, including criminal punishment. Always check with EBAOGUO for the most up-to-date information before shipping your packages.

West Malaysia:

• Initial 1 kg: AU$15
• Additional 1 kg: AU$15
• Calculated based on the volumetric or actual weight, whichever is greater (length x width x height/5000)

East Malaysia:

• Initial 1 kg: AU$18
• Additional 1 kg: AU$18
• Calculated based on the volumetric or actual weight, whichever is greater (length x width x height/5000)

Taxation and Fees: 6% SST is charged based on the declared amount.

Liquid Limitation:

• Alcohol Content: Not exceeding 14%. Maximum of 5 bottles per shipment.
• Wine Bottles: Must be packed with airbags (AU$2/bottle).
• Spirits, Liquor, and Beer: These are not accepted.
• Fragile Items: Fragile items still risk breakage or leakage, even with airbags.
• Liability: We are not liable for any damage or leakage.

Shipping Schedule

• Orders are cut off on Wednesdays in Melbourne
• Shipments are sent out on Thursdays
• Shipping time to West Malaysia takes 5-10 working days and 10-20 working days to East Malaysia.

Packaging Rules

• The maximum weight per package is 5 kg
• The total length should not exceed 120 cm

Insurance

• Insurance can be purchased for 5% of the declared value
• An invoice for the product must be provided to buy insurance, and it must be purchased before shipment
• If insurance is not purchased and the product is lost, compensation will be limited to AU$150 per shipment (including shipping fees)
• Insurance only covers loss, not damage. Insurance coverage is limited to AU$ 200 per shipment

High-Value International Brand Bags

Such as Fendi, Gadino, LV, Leiber, Hermes, Chanel, Gucci, Christian Dior, SANTA BARBARA POLO RACQUET CLUB, Coach, Balenciaga, Prada, Givenchy Antigona, Burberry, BALENCIAGA, BVLGARI, etc. We are not liable for any damage or spoilage of goods caused by environmental changes during transport, deformation, melting, breakage, and liquid leakage. Therefore, please package items properly before shipping.

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