Step 1: Sign up and get your EBAOGUO Australian Address with your unique Suite ID

Step 2: Shop in any Australian Store (Online or prepared by yourself) and ship it to your EBAOGUO address

Step 3: You’ll be notified via email once your packages have arrived at our EBAOGUO Australian warehouse. (With EBAOGUO, there is no need for you to provide us the shipping information prior to the packages arriving at our warehouse.)

Step 4: Submit all packages in “My Parcels” by filling out a Taiwan address and a customs declaration form

Step 5: We will process your packages after your request is submitted.

Step 6: The final Billing summary will be emailed to you once we’ve packed your packages. Once payment is received, we will dispatch your packages on the next shipping day.

• The maximum weight for a single parcel you can send from Australia to Taiwan is 20kg.
• The longest side for a single parcel is 140cm. Over 1.2m on one side, there will be a fee of A$25.
• The two shortest sides sum up to less than 100cm.
• One Shipment (same receiver) can only have one parcel.

• What is Actual weight?
  • The actual weight of a parcel is its actual weight measured in kg
• What is Dimension weight?
  • Dimension weight（aka: Volumetric weight） is the ‘volume’ a package occupies (example; the physical size of a package)
  • Dimension weight is calculated by the （ Length x Height x Width / 5000）.
  • To determine a parcels’ dimension weight in kg, using measurements in centimeters.
• What is Chargeable weight?
  • In International shipping, we care about the amount of space your parcels occupy, converted into weight equivalent. Once we know your parcel’s actual weight and dimension weight, we will use the greater value as your chargeable weight

• Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
• Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
• If you don’t buy insurance and it’s lost, a maximum of AUD$100 per shipment will be compensated (including freight).
• If you buy insurance and it’s lost, the maximum insurance amount per shipment is AUD$500. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
• If the parcels are not received within 60 working days after dispatched, they will be confirmed as lost (this applies to airfreight shipments).
• When you declare insurance, you must provide proof of purchase, such as invoices or payment records, which must match the amount you declared in the shipment.
• Insurance can only compensate for losses, not damages to the parcel.
• For all claims, please contact EBAOGUO customer service by emailing sales@ebaoguo.com; please ensure you send all supporting documents and shipment numbers in the email.

1. Incorrect declaration of the cargo leads to any delays in shipments.
2. Improper or insufficient packing, securing, marking, or addressing the shipments.
3. Any delay in the delivery inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
4. Any damage in transit for fragile items.
5. Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect custom’s broker’s address.
6. Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
7. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
8. Damage, delay, or loss of any shipment containing any prohibited item.