Delays in Shipping from China to Malaysia due to Customs Inspections
Dear Customer,
Recently, due to joint inspections by Chinese and Malaysian customs authorities, there have been varying delays in the shipment of containers from China to Malaysia, specifically for branded and counterfeit goods.
Under normal circumstances, the shipping time from China to Malaysia is approximately 20 working days, and your goods are typically delivered to your doorstep within this timeframe. However, when encountering customs inspections, we have no control over the delivery delays. Therefore, removing your goods from the original container and transferring them to another container is also not feasible. We kindly ask for your understanding in this matter.
After being loaded, the containers go through customs inspection and are kept in supervised yards under customs control. The containers are sealed and can only be opened during customs inspections or upon reaching the destination port. This process is in place to guarantee the safety of the goods and adherence to customs protocols. We regret any inconvenience or delay that may result from this procedure.
We understand your concerns and expectations for the delivery of your goods. We are in direct communication with the customs authorities to speed up the inspection process and ensure that your goods are cleared as soon as possible. However, we want to let you know that their workflow and procedures determine the duration of customs inspections, and we need control over this process.
We appreciate your understanding and support. Please get in touch with our customer service team if you have questions or require further assistance regarding your shipment.
We are also offering express service from China to Malaysia via air. You can obtain a quote for sending Taobao to Malaysia by following this link.
Our commitment is to offer you the required assistance and guarantee the secure transportation of your products.
Once again, we sincerely appreciate your trust and support. We will continue to strive to provide high-quality shipping services to meet your needs.
Here are two ways to start shipping with us
Option 1: Online Purchase, Shipped to Our Consolidation Warehouse
Step 1: Register at https://ebaoguo.com to receive our warehouse address, your unique ID, and your package’s unique identification code for storage. Please make sure to fill it out.
Step 2: Buy products on e-commerce websites and ship them directly to our warehouse address provided by the system. If you have already purchased products, send them to us at this address.
Step 3: Our warehouse will take photos and put them under your account after receiving your package.
Step 4: In the package list, you can select the package you want to ship, submit the shipment and fill in the shipping address.
Step 5: After receiving your shipping request, our warehouse will handle your package and calculate the final price according to your requirements.
Step 6: When the waybill status becomes “waiting for payment,” you can pay in the system.
Option 2: If You are in Melbourne, You Can Self-Deliver to the Agent Point
Step 1: Register at https://ebaoguo.com or use the mini program to register.
Step 2: Fill in the Pre-Shipment form (recipient information and package declaration information), and you only need to fill out one form for sending to the same address.
Step 3: Take the Order number to the agent point (check the Melbourne agent point), and inform the agent point of your advance application form number.
Step 4: The agent point will assist you in measuring the size and weight, and then create the shipment for you.
Step 5: Directly pay to the agent point.