Express Shipping from Australia to Singapore

To calculate your shipping cost from Australia to Singapore, please note the following:

• Airfreight charges are based on the chargeable weight, calculated by comparing the actual and volume weights, taking the greater value. The volume weight calculation method is parcel size (cm) length x width x height / 5000.
• The shipping cost from Australia to Singapore is calculated based on the chargeable weight of each parcel at AUD15.00/kg. One kilogram is rounded up (with a minimum charge of 1kg).

Effective January 1, 2023, Singapore will be implementing two critical changes to its existing GST scheme:

1. The import GST de minimis will be removed, going from SGD$400 to SGD$0. This means that GST will be owed on all goods imported into Singapore by companies with significant annual revenue and sales to non-GST registered customers based in Singapore, regardless of the goods’ value.
2. Singapore’s GST rate will be increased from 7% to 8%.
3. We charge 2.5% of the declared value as the broker fee.

• Insurance must be selected and paid before shipment dispatch.
• Insurance is not compulsory; the insurance fee is 5% of the declared value (in Australian dollars).
• Please note that the standard limitations and exclusions of liability set out in the EBAOGUO Terms and Conditions will apply if you do not purchase insurance for your shipments. Without purchased insurance, in case of loss, only the postage will be compensated（Up to AUD$150.00）.
• The maximum amount of insurance compensation for a shipment is 1,000 Australian dollars.
• If the parcels are not received within 60 working days after dispatch, they will be confirmed as lost (this applies to airfreight shipments).
• When you declare insurance, you must provide proof of purchase, such as invoices or payment records, which must match the amount you declared in the shipment.
• Insurance can only compensate for losses, not damages to the parcel.
• For all claims, please contact EBAOGUO customer service by emailing [email protected]; please ensure you send all supporting documents and shipment numbers in the email.

1. Incorrect declaration of the cargo leads to any delays in shipments.
2. Improper or insufficient packing, securing, marking, or addressing the shipments.
3. Any delay in the delivery inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
4. Any damage in transit for fragile items.
5. Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect custom’s broker’s address.
6. Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
7. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
8. Damage, delay, or loss of any shipment containing any prohibited item.

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