The sum of any two shortest sides should not exceed 100cm.
Send parcel from Australia to Singapore
Fast and Affordable Shipping from Australia to Singapore
If a package contains prohibited or restricted items, the sender is responsible for all return shipping costs, customs fees, fines, and liabilities, which will be settled based on the actual expenses detailed on the invoice.
Here are two ways to start shipping with us
Option 1: Online Purchase, Shipped to Our Consolidation Warehouse
Step 1: Register at https://ebaoguo.com to receive our warehouse address, your unique ID, and your package’s unique identification code for storage. Please make sure to fill it out.
Step 2: Buy products on e-commerce websites and ship them directly to our warehouse address provided by the system. If you have already purchased products, send them to us at this address.
Step 3: Our warehouse will take photos and put them under your account after receiving your package.
Step 4: In the package list, you can select the package you want to ship, submit the shipment and fill in the shipping address.
Step 5: After receiving your shipping request, our warehouse will handle your package and calculate the final price according to your requirements.
Step 6: When the waybill status becomes “waiting for payment,” you can pay in the system.
Option 2: If You are in Melbourne, You Can Self-Deliver to the Agent Point
Step 1: Register at https://ebaoguo.com or use the mini program to register.
Step 2: Fill in the Pre-Shipment form (recipient information and package declaration information), and you only need to fill out one form for sending to the same address.
Step 3: Take the Order number to the agent point (check the Melbourne agent point), and inform the agent point of your advance application form number.
Step 4: The agent point will assist you in measuring the size and weight, and then create the shipment for you.
Step 5: Directly pay to the agent point.
Option 1: Express Service by EBAOGUO Express
Shipping Cost Calculation
- Calculate each package’s actual weight and volumetric weight (length x width x height / 5000), and use the greater value as the chargeable weight.
- The shipping cost is AUD$15.00 per kilogram, rounding up to the nearest kilogram.
What can I send
Shipping general items such as clothing, books, food, health supplements, and cosmetics, with the following restrictions:
- No shipment of items with batteries or flammable and explosive materials.
- Liquid items should not exceed 150ml.
- Prohibited items include those restricted by customs and airlines.
Parcel Size and Weight Guidelines
- Maximum Weight: 30kg per package.
- Maximum Length of longest side: 100cm.
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Single Parcel Shipment
- There can be multiple packages in one waybill, and the billing weight is calculated cumulatively.
Shipping Schedule
- Cut-off time: Orders must be submitted by 4 pm every Wednesday.
- Dispatch: Packages will be dispatched on Thursdays.
- Transit Time: The estimated delivery time is 10-14 working days from the dispatch date. It is an air freight service, and delays may occur during holidays.
Local Delivery in Singapore
- Door-to-door delivery with full tracking, including both the Australian and Singaporean segments.
- There is no exclusion for remote areas.
Related Taxes and Fees
- When the total shipping cost, insurance, and declared value exceeds S$400, the system will automatically levy Singapore import GST at 9% of the declared value.
- A customs service fee of 2.5% of the declared amount will also be collected.
- For more details, please visit: https://www.iras.gov.sg/taxes/goods-services-tax-(gst)/consumers/consumers-importing-goods-into-singapore
- If taxes and other customs charges are incurred upon import into Singapore, we will contact you to submit additional declaration documents or to pay the customs duties.
Shipping Restrictions
- Items that are legal and allowed by air transport and Singapore customs can be sent.
- This service does not allow the shipping of lithium batteries. If you need to ship products containing batteries, you can choose Australia Post or FedEx (tax not included) during submission. Get shipping quotes.
- Cigarettes, alcohol, and automotive parts are prohibited. For a list of other prohibited items, please refer to the list of prohibited items.
Insurance and Compensation:
- Insurance is not mandatory; you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice for the product purchased, and insurance needs to be purchased before shipment.
- Insurance does not apply to personal and second-hand goods or goods that cannot provide a purchase invoice.
- If you don’t buy insurance and your shipment is lost, you will be compensated a maximum of AUD$100 per shipment (including freight).
- If you buy insurance and your shipment is lost, the maximum insurance amount per shipment is AUD$500. Apart from parcel loss, any other damage, deformation, or deterioration forms will not be compensated.
- We want to emphasize the importance of proper packaging to ensure the safety of your goods during transit. We are not liable for compensation for any deformation, deterioration, breakage, or liquid leaks that may occur due to environmental changes during transportation. Therefore, packaging your items securely and appropriately before shipment is crucial.
Additional Notes
- Only one package (up to a maximum chargeable weight of 30kg) can be sent to the same recipient and address per shipment. If you have multiple packages, you can request consolidation service when submitting the waybill.
- Please ensure an accurate and truthful declaration of the package contents. Customers are responsible for any consequences of false or incorrect statements, including customs detention, inspection, taxation, or penalties.
- The maximum chargeable weight for a single box is 30kg.
- For individual packages, the maximum length of any side of the box should not exceed 100cm.
- We are not liable for deformation, spoilage, melting, damage, or leakage of goods caused by environmental changes during transportation. Please ensure proper packaging before shipping.
Consolidation Service for Shipping from Australia to Singapore
At EBAOGUO, we offer a consolidation service to help you save on freight costs. Once you select this service, we will do our best to consolidate all your packages into one box, reducing the number of parcels and overall weight of your shipment.
By consolidating your packages, you can enjoy significant savings on shipping fees while ensuring your items’ safe and timely delivery
Dimension Weight vs Actual Weight
What is Actual weight?
The actual weight of a parcel is its actual weight measured in kg
What is Dimension weight?
Dimension weight（aka: Volumetric weight） is the ‘volume’ a package occupies (example; the physical size of a package)
Dimension weight is calculated by the （ Length x Height x Width / 5000）.
To determine a parcel’s dimension weight in kg, using measurements in centimetres.
What is Chargeable weight?
In International shipping, we care about how much space your parcels occupy, converted into weight equivalent. Once we know your parcel’s actual weight and dimension weight, we will use the greater value as your chargeable weight.
Option 2: Send parcel to Singapore by Australia Post
Shipping Cost Calculation
- Calculate each package’s actual weight. Get the shipping quote to Singapore
Shipping Schedule
- Shipments are shipped every working day.
Related Taxes and Fees
- If any GST or Customs costs are incurred, the receiver is responsible for paying them.
What can I send?
Shipping general items such as clothing, books, food, health supplements, and cosmetics, with the following restrictions:
- No shipment of items with batteries or flammable and explosive materials.
- The liquid is prohibited.
- Prohibited items include those restricted by customs and airlines.
Packing Restrictions
- Maximum Weight: 20kg per package.
- Full Length of Any Side: 105cm.
- A sum of Any Two Shorter Sides: Cannot exceed 70cm.
Transit Time
- The estimated transit time is typically 10-14 working days, subject to possible delays.
Customs Declaration
- When shipping to Singapore, a customs declaration is required.
- Please note that any customs duties incurred will be the recipient’s responsibility in Singapore.
Insurance and Compensation:
- Compensation for Lost or Damaged Items:
- For items valued up to $100: Australia Post compensates up to $100 for lost or damaged items. In addition, if Extra Cover has not been purchased, you may be entitled to compensation of up to $100 and a refund of postage (proof of value may be required). Compensation claims are assessed on a case-by-case basis.
- For items valued over $100: It is recommended to purchase Extra Cover, which provides compensation for loss or damage of up to $5,000 (or $500 for some services). Without Extra Cover, compensation is limited to the standard coverage of up to $100.
- Exclusions: Compensation or Extra Cover is not available for loss or damage to items in the following scenarios:
- No proof of lodgement (e.g., postage or lodgement receipt or tracking sticker).
- Items containing bank notes, bullion, or similar valuable articles.
- Items containing prohibited items or dangerous goods as determined by Australia Post or the destination country’s postal service.
- They inadequately packed or packaged items.
- Damage not caused or contributed to by Australia Post.
Additional Notes:
- It is important to note that Australia Post is a postal service, and in case of any customs issues, you will be responsible for handling them.
- For more detailed information on sending parcels from Australia to Singapore via Australia Post, please refer to the Australia Post International Post Guide – Singapore webpage.
Option 3: Priority Door-to-Door Express Service to Singapore by Fedex
Shipping Cost Calculation
- Calculate each package’s chargeable weight. Get the shipping quote to Singapore.
- Fees, when calculated, include shipping costs, Fuel Surcharges and Other Fees.
Shipping Schedule
- Shipments are shipped every working day.
Related Taxes and Fees
- If GST (Goods and Services Tax) applies to the shipment, FedEx will contact the recipient for customs clearance.
What can I send?
Shipping general items such as clothing, books, food, health supplements, and cosmetics, with the following restrictions:
- No shipment of items with batteries or flammable and explosive materials.
- The liquid is prohibited.
- Prohibited items include those restricted by customs and airlines.
Packing Restrictions
- Maximum Weight: 68kg per package.
- Up to 274cm in width and 330cm in length + girth.
- Over-Weight or Over-Size may be incurred.
Transit Time
- Typically 3 to 5 business days to Singapore, with delivery by the end of the day.
Customs Declaration
- When shipping to Singapore, a customs declaration is required.
- Please note that any customs duties incurred will be the recipient’s responsibility in Singapore.
Insurance and Compensation:
- Compensation for Lost Items:
- For items valued up to $100: FedEx compensates up to $100 for lost or damaged items. In addition, if Extra Cover has not been purchased, you may be entitled to compensation of up to $100 and a refund of postage (proof of value may be required). Compensation claims are assessed on a case-by-case basis.
- For items valued over $100: It is recommended to purchase Extra Cover,5% of the declared value, compensating for loss or damage of up to $300.
Singapore's Duties and Taxes: GST Changes in 2023
Effective January 1, 2023, Singapore will be implementing two critical changes to its existing GST scheme:
- The import GST de minimis will be removed, going from SGD$400 to SGD$0. This means that GST will be owed on all goods imported into Singapore by companies with significant annual revenue and sales to non-GST registered customers based in Singapore, regardless of the goods’ value.
- Singapore’s GST rate will be increased from 7% to 8%.
- We charge 2.5% of the declared value as the broker fee.
What You Can’t Send?
These are the prohibited items for shipping:
- Batteries (except for TNT & Fedex service)
- Perfume
- Tobacco/vaping-related products
- Weapons
- Alcohol
- Explosive/flammable items
- Chemicals
- Radioactive materials
- Drugs
- Counterfeit items
Please note that if any prohibited items from the above categories are carried in the parcel or are not correctly declared, resulting in any return parcel or fine, the sender will be responsible for any costs incurred. An X-Ray will check all export parcels, so ensuring no prohibited items is important. If the airline company finds any prohibited items, the parcel will be returned within 7-10 working days, and there will be a return fee of AUD$25 per parcel.
