1. Ship by every fortnight week. Takes around 30- 40 days after dispatch.
2. All parcels will be shipped out from the EBAOGUO Melbourne warehouse.
3. Parcels cannot be recalled or returned back to the Melbourne warehouse once the parcel leaves the Melbourne warehouse.
4. Freight Charge: AU$4.3/kg based on Chargeable Weight with a minimum charge of 5kg and 1kg rounded up.
5. Any parcels under 5kg will be charged as 5kg.
6.All parcels are self pickup from Kwun Tong Warehouse.
7. You can arrange SF -Express to pick up the goods from the Hong Kong warehouse (extra cost applies), this can be arranged with customer service when the parcel arrived at Hong Kong Warehouse.
8. Multiple parcels for 1 consignee are allowed, calculation will be based on the total chargeable weight for the shipment.
9. Ebaoguo system will calculate all total shipping fees from each shipment.
10. There will be a free storage period of 3 days after the parcels arrive Hong Kong warehouse. After that, there is a storage fee of HKD $1.00 per kg per day, which will be collected by the Hong Kong warehouse. If parcels are not being picked up after two weeks, it will be destroyed by the Hong Kong warehouse.
Manual Handling Processing (MHP) Fee
The MHP fee is charged per item in addition to any other applicable surcharge for the consignment, including an oversize surcharge and overweight surcharge
Package shape and dimensions may change during transit, which can affect the package’s surcharge eligibility. If the dimensions change during transit, EBAOGUO may make appropriate adjustments to the shipment charges at any time.
Length is the longest side of a package.
Oversize surcharge
Range |
Surcharge |
0.1 - 1.2m |
N/A |
1.21 - 2.4m |
AUD$15 |
2.41 - 3m |
AUD$35 |
3.01 - 4m |
AUD$45 |
Overweight Surcharge will be AU$15.00 per item when chargeable weight over 30kg