Shipping from Australia to Hong Kong
If a package contains prohibited or restricted items, the sender is responsible for all return shipping costs, customs fees, fines, and liabilities, which will be settled based on the actual expenses detailed on the invoice.
By Air
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We can pick it up directly or send it out from our warehouse
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You can print the waybill and declaration form
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Your items can be packaged by yourself
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The package will be sent directly to your designated address in Hong Kong
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Due to the epidemic’s impact, this route has only express options. Please check the price
Here are two ways to start shipping with us
Option 1: Online Purchase, Shipped to Our Consolidation Warehouse
Step 1: Register at https://ebaoguo.com to receive our warehouse address, your unique ID, and your package’s unique identification code for storage. Please make sure to fill it out.
Step 2: Buy products on e-commerce websites and ship them directly to our warehouse address provided by the system. If you have already purchased products, send them to us at this address.
Step 3: Our warehouse will take photos and put them under your account after receiving your package.
Step 4: In the package list, you can select the package you want to ship, submit the shipment and fill in the shipping address.
Step 5: After receiving your shipping request, our warehouse will handle your package and calculate the final price according to your requirements.
Step 6: When the waybill status becomes “waiting for payment,” you can pay in the system.
Option 2: If You are in Melbourne, You Can Self-Deliver to the Agent Point
Step 1: Register at https://ebaoguo.com or use the mini program to register.
Step 2: Fill in the Pre-Shipment form (recipient information and package declaration information), and you only need to fill out one form for sending to the same address.
Step 3: Take the Order number to the agent point (check the Melbourne agent point), and inform the agent point of your advance application form number.
Step 4: The agent point will assist you in measuring the size and weight, and then create the shipment for you.
Step 5: Directly pay to the agent point.
Melbourne to Hong Kong small parcels Sea-freight Shipping Guidelines (less than 1CBM)
This route is currently suspended
1. Ship by every fortnight week. Takes around 30- 40 days after dispatch.
2. All parcels will be shipped out from the EBAOGUO Melbourne warehouse.
3. Parcels cannot be recalled or returned back to the Melbourne warehouse once the parcel leaves the Melbourne warehouse.
4. Freight Charge: AU$4.3/kg based on Chargeable Weight with a minimum charge of 5kg and 1kg rounded up.
5. Any parcels under 5kg will be charged as 5kg.
6.All parcels are self pickup from Kwun Tong Warehouse.
7. You can arrange SF -Express to pick up the goods from the Hong Kong warehouse (extra cost applies), this can be arranged with customer service when the parcel arrived at Hong Kong Warehouse.
8. Multiple parcels for 1 consignee are allowed, calculation will be based on the total chargeable weight for the shipment.
9. Ebaoguo system will calculate all total shipping fees from each shipment.
10. There will be a free storage period of 3 days after the parcels arrive Hong Kong warehouse. After that, there is a storage fee of HKD $1.00 per kg per day, which will be collected by the Hong Kong warehouse. If parcels are not being picked up after two weeks, it will be destroyed by the Hong Kong warehouse.
Manual Handling Processing (MHP) Fee
The MHP fee is charged per item in addition to any other applicable surcharge for the consignment, including an oversize surcharge and overweight surchargePackage shape and dimensions may change during transit, which can affect the package’s surcharge eligibility. If the dimensions change during transit, EBAOGUO may make appropriate adjustments to the shipment charges at any time.Length is the longest side of a package.Oversize surchargewpDataTable with provided ID not found!
Overweight Surcharge will be AU$15.00 per item when chargeable weight over 30kg
Melbourne to Hong Kong Bulk Items Sea-freight Shipping Guidelines （more than 1CBM）
This route is currently suspended
1. Ship by every fortnight week. Takes around 30- 40 days after dispatch.
2. All parcels will be shipped out from the EBAOGUO Melbourne warehouse.
3. Parcels cannot be recalled or returned back to the Melbourne warehouse once the parcel leaves the Melbourne warehouse.
4. Freight Charge: AU$320/CBM with a minimum charge of 1CBM and 0.1CBM rounded up (Rates effective 1st February 2022)
5. Calculation Method for CBM is: L x W x H (m).
6. The longest side of the parcel is no more than 240cm.
7. Australia warehouse provides pallet unpacking service fees of AU$45/pallet.
8. All parcels are self-pickup from Kwun Tong Warehouse.
9. Ebaoguo system will calculate all total shipping fees from each shipment.
10. There will be a free storage period of 3 days after the parcels arrive Hong Kong warehouse. After that, there is a storage fee of HKD$50.00 per CBM per day, which will be collected by the Hong Kong warehouse. If parcels are not being picked up after two weeks, they will be destroyed by the Hong Kong warehouse.
Manual Handling Processing (MHP) Fee
The MHP fee is charged per item in addition to any other applicable surcharge for the consignment, including an oversize surcharge and overweight surchargePackage shape and dimensions may change during transit, which can affect the package’s surcharge eligibility. If the dimensions change during transit, EBAOGUO may make appropriate adjustments to the shipment charges at any time.Length is the longest side of a package.Oversize surchargewpDataTable with provided ID not found!
Overweight Surcharge will be AU$15.00 per item when chargeable weight over 30kg
Freight Calculation Method
1. Air freight chargeable weight is comparing the actual weight and volume weight, and take the greater value;
– Calculation method: parcel size (cm) length x width x height / 5000;
2. Example A, the actual weight of the parcel is 3.1kg, and the volume weight is 2.1kg, then the chargeable weight of the parcel is 3.1kg, and rounded up to 4kg.
3. Example B, Mr.X wants to mail two parcels to the same consignee, the actual weight of each parcel is 4KG, and the volume weight is 36(cm) x 35(cm) x 30(cm) / 5000 = 7.56kg. Then the chargeable weight of the parcel will be calculated according to 2 parcels x 8kg = 16kg
What you can’t send?
- Batteries (Available for shipping by TNT or Fedex)
- Perfume
- Tobacco / vaping-related
- Anything weapon-related
- Alcohol
- Explosive/flammable items
- Chemicals
- Radioactive materials
- Drugs
- Counterfeit items
Note: If the prohibited goods in the above categories are carried in the parcel, or if they are not correctly
declared, resulting in any form of return parcel or fine, or even criminal punishment, sender will need to
responsible for any costs occurs.
All export parcels will be checked by X-Ray. Please make sure no prohibited items in the parcel. If found by the airline company, the parcel will be returned within 7-10 working days. There will be return fees of AUD$25/parcel.
Insurance
- Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
- Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
- If you don’t buy insurance and it’s lost, a maximum of AUD$100 per shipment will be compensated (including freight).
- If you buy insurance and it’s lost, the maximum insurance amount per shipment is AUD$500. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
- If the goods are not received within 60 working days after shipment being made, they will be confirmed as lost (this applies to airfreight shipments).
- If customs checked and hold the parcels due to misreporting, the insurance clause is automatically voided.
- When you declare insurance, you will need to provide proof of purchase, such as invoices or payment records, which need to match the amount you declared in the shipment.
- Insurance can only compensate for losses, not damages of the parcel.
- All claims, please contact ebaoguo customer service by emailing sales@ebaoguo.com, please make sure you send all supporting documents and shipment number in the email.
