Shipping from China to New Zealand
How to use EBAOGUO service?
Step 1: Sign up and log in to https://ebaoguo.com to get Ebaoguo China Warehouse address and your support code.
Step 2: Shop in any China online shops or prepacked yourself, then ship to our China warehouse.
Step 3: You will be notified via email once your packages have arrived our Ebaoguo China warehouse.
Step 4: Submit all packages in “My Parcels” by filling out your New Zealand Residential address and customs declaration form.
Step 5: You can tick extra services provided by China Warehouse, such as consolidation parcels. We will process your packages after your request is submitted.
Step 6: The final billing summary will be emailed to you once we’ve packed your packages.
Step 7: Once payment is received, we will dispatch your packages through EMS
Option 1: EMS Airfreight
Shipping Cost
- Airfreight from China to New Zealand is AU$38.00/kg for the first kg, followed by AU$9/500gr with a round-up of 500gr after the 1st kg.
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The chargeable weight is calculated as parcel size (cm) length x width x height / 5000.
Shipping Time
- Our shipments are every day Monday to Friday (except public holidays).
- The estimated delivery time is 14 working days or more after dispatch. Due to the current pandemic situation, the delivery time may vary or delay.
New Zealand Delivery Method
- Deliver to door with tracking available from EMS website.
Packaging Requirements
- Ebaoguo China warehouse provides free parcels consolidation, with a single parcel no more than 10kg and a maximum of 20kg after consolidation.
- One address per consignee per shipment with a maximum weight of 20kg per box.
- The longest side of the parcel is no more than 60cm.
- Not liable for compensation in case of deformation, deterioration, breakage, or liquid leak of goods due to environmental changes during transportation. Please ensure proper packaging before shipment.
New Zealand's Duties and Taxes
- Goods with a value of NZD$1000 or less, including freight charges
- For goods that arrive by mail and have a declared or assessed value of NZD$1000 or less include freight charge, there are generally no duties, taxes, or charges at the border, unless they are tobacco and alcohol products.
- When goods are assessed for value, Customs may request evidence from you as to the value of the goods.
- Goods valued over NZD$1000
- If the goods you have imported have a declared or assessed value of over NZD$1000, there will be 15% Import GST and duties depends on your item’s category.
- Import Declaration, packing lists, and invoices will be needed to process your shipments, Customs will advise you of the amount you need to pay when your parcel arrives in New Zealand Customs.
- You can also check What’s My Duty Estimator.
- For more information on what you can send to New Zealand, please check the guidelines for receiving items from overseas.
- Deliver to door with tracking available from EMS website.
Option 2: China sends small parcels to New Zealand via sea freight consolidation line
Shipping Cost
Shipping Time
- Cutoff every Tuesday (excluding holidays), after the cutoff we will arrange for loading as soon as possible. For the specific loading date, please contact customer service.
- After loading, it takes 30-40 working days (excluding special circumstances and remote areas).
New Zealand Delivery Method
- Home delivery
Packaging Requirements
New Zealand's Duties and Taxes
- If the declaration exceeds ￥4000 (≈NZ$1000), you need to pay (freight + value) *15% tax, and the customs will contact the recipient to pay.
- At the same time, you also need to pay a document fee of ￥360 (≈NZ$85), and the document fee must be prepaid (you need to pay the document fee regardless of who pays the tax)
- Please declare truthfully, if you falsify, the customer must bear the taxes, customs clearance fees, fines, storage and other destination fees.
- Our company is not responsible for shortages or damages due to transportation or losses and damages reflected after receipt of goods. Please sender pack the goods safely.
- For details, please refer to the New Zealand Customs GST and Duty estimate, and the New Zealand Customs introduction to import product tariff rules.
Insurance
- Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
- Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
- If you don’t buy insurance and it’s lost, a maximum of R￥500 per shipment will be compensated (including freight).
- If you buy insurance and it’s lost, the maximum insurance amount per shipment is ￥2500. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
Option 3: EMS Seafreight
Shipping Cost
- The actual weight of AU$53 for the first 5kg, follow by 1kg rounded up for AU$7/kg, up to 20kg maximum weight per parcel.
- For example, the actual weight of the parcel is 8kg, the shipping fees will be AU$53 (first 5kg) + AU$7*3kg = AU$74.
Shipping Time
- Our shipments are every day Monday to Friday (except public holidays).
- The estimated delivery time is 50-60 working days after dispatch. Due to the current pandemic situation, the delivery time may vary or delay.
New Zealand Delivery Method
- Deliver to door with tracking available from EMS website.
Packaging Requirements
- Ebaoguo China warehouse provides free parcels consolidation, with a single parcel no more than 10kg and a maximum of 30kg after consolidation.
- One address per consignee per shipment with a maximum weight of 30kg per box.
- The longest side of the parcel is no more than 60cm.
New Zealand's Duties and Taxes
- Goods with a value of NZD$1000 or less, including freight charges
- For goods that arrive by mail and have a declared or assessed value of NZD$1000 or less include freight charge, there are generally no duties, taxes, or charges at the border, unless they are tobacco and alcohol products.
- When goods are assessed for value, Customs may request evidence from you as to the value of the goods.
- Goods valued over NZD$1000
- If the goods you have imported have a declared or assessed value of over NZD$1000, there will be 15% Import GST and duties depends on your item’s category.
- Import Declaration, packing lists, and invoices will be needed to process your shipments, Customs will advise you of the amount you need to pay when your parcel arrives in New Zealand Customs.
- You can also check What’s My Duty Estimator.
- For more information on what you can send to New Zealand, please check the guidelines for receiving items from overseas.
What You Can’t Send?
In addition to items that are generally prohibited from entry, New Zealand’s Ministry of Primary Industries (MPI) has strict regulations that the following items are prohibited from entry
1. Eggs and egg products, dairy products, freshwater fish, bee products, meat and meat products, corn, rare animals and plants and their products, fresh fruits, medicinal animal tea (such as: bird’s nest, antler, bear Gall)
2. Animals, plants, fresh flower arrangements, wreaths, wreath materials, unpopped corn and straw packaging materials, soil, biological cultures and organisms, biological products, animal food, medicines and vaccines, food additives, pesticides, and pesticides
For more prohibited and restricted items, please check the official website of New Zealand Customs.
What is China Post International EMS?
EMS (Short form for Express Mail Services) China is a subsidiary of China Post. For more information related to EMS, please check what is EMS?
Payment Methods
- NZD Bank Transfer
- AUD Bank Transfer
- MYR Bank Transfer, Online banking, E-wallet
- Visa/Master Card
- Wechat/Alipay
Must Read to Ensure Your Parcel is Delivered Safely
The information in this tool is for guidance only. Because regulations regularly change, sometimes border officers will have to examine your items in customs. Generally, normal goods, such as daily used products, foods, skincare, and generic medicines are allowed as long as the quantity and weight are within the restrictions for import. Any liquids are not allowed to be shipped. If the parcel cannot be cleared, will be returned to the sender.
Each country has different policies for importation. Please check the guidelines for receiving items from overseas.
We are a third-party agent of China Post, and we are not responsible for customs actions and fees in importing and exporting countries or regions. If the imported goods do not meet the import standards of the importing country or region, shipping costs are not refundable for any delays or detained parcels by Customs.
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- International EMS ships parcels to more than 144 countries and regions around the world. Your destination address must be correct in order to get the accurate shipping charges.
Any related customs clearance inquiry, destination Country Customs will contact recipient when the parcel arrives in Customs.
- All items must be packed and sealed properly.
- Fresh vegetables, fruits, meats, white powder, and batteries cannot be sent.
- EMS shipping time will be varied depending on each country, especially during this pandemic time.
- If in border security inspection, there are contraband or sensitive goods found, the parcel will be returned to the sender.
EMS customs clearance capacity is relatively strong, but the prohibited items are not allowed to be shipped. Please refer to the lists of prohibited items.
- General goods, food, cosmetics, etc can be shipped.
- Cosmetics are allowed except for items containing liquids or powders.
- Dry food, such as vacuum foods with correct packaging and labelling.
Frequently Asked Questions
Yes, the international EMS is delivered directly to the address you provided. However, all parcels must be shipped from our warehouse in China. If the parcel cannot be delivered, the local courier will contact you to pick up from their local depot.
International EMS only allows 1 parcel per shipment. If multi parcels arrive at our China warehouse and need to ship to the same address in New Zealand, please submit all parcels together. Our China warehouse will provide free parcels consolidation.
Our China warehouse will measure and weigh every parcel that arrived. You are able to check the inbound parcel photos from your parcel list or you can also contact our friendly customer service.
Due to the high volume of parcels that arrives at our China warehouse every day, we are unable to reject the parcels. However, you will be able to submit the parcel that you want to return by submitting the supplier’s address. There will be local shipping charges applies, however you can communicate with the seller for compensation.
China warehouse provides free parcel consolidation for your multiple parcels shipment. However when submitting your parcels, please choose the extra service for consolidation. If one of your current parcels is a big box and can fit all other parcels in it, we do not have any other extra charges. However, if all your parcels are small parcels and will need a new box for packing your shipment, there will be AU$5/box charge for using the new box.
When submitting the shipment, you must declare the purchased products truthfully and in English only. The declaration form will pass to customs for destination customs import. The details you declare will make customs clearance more smooth.
Can I have my parcels forwarded to a Chinese address?
For details, please refer to the Chinese warehouse return service!
Prohibited and Restricted Items
Guns, Ammunition and All Weapons
Illegal Drugs and Narcotics
Prohibited and Restricted Goods
Items that can not be shipped:
– White powders, crystals;
– Explosives, such as fireworks or sparks;
– Anti-epidemic items (masks, disinfectants, etc);
– Tobacco products, including cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha;
– Electric bicycles and scooters that can be used on the road (to ship these items, must be approved by Road Vehicle Standards);
– Combustible gas, such as sol or camping gas; non-combustible gas, such as compressed oxygen; toxic gas, such as oxygen difluoride;
– Flammable liquids such as solvents or paint;
– Flammable solids, such as matches, substances that can ignite spontaneously, such as phosphorus; hazardous substances, such as calcium carbide;
-Oxidising substances, such as fertilisers; organic peroxides, such as fiberglass repairs kits;
– Toxic substances, such as pesticides; infectious substances, such as blood tests or medical tests;
– Radioactive items, such as smoke detectors;
– Corrosive items such as bleach or drain cleaner;
– Other items, such as airbags, mobile phones, computers, pornographic materials, plants/seeds/flowers, magnets or items containing ferromagnetic materials, human remains/body fluids, live/dead animals, animal skins/furs/any animal parts, wet, dry, metal or lithium batteries or products containing these items, perfume, nail polish, aftershave, hair spray, cigarettes, e-cigarettes, alcohol, prescription drugs, pork products, tin cans, and products with peculiar smell, etc.
Note: If the above-mentioned contraband has been included in the packaging or has not been declared truthfully, which results in any form of return, fine, or even criminal penalties recipients will be responsible for this.
If you are not sure whether the item can be mailed,
please contact customer service.
Insurance
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Insurance
- Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
- Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
- If you don’t buy insurance and it’s lost, a maximum of R￥500 per shipment will be compensated (including freight).
- If you buy insurance and it’s lost, the maximum insurance amount per shipment is ￥2500. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
- If the parcels are not received within 60 working days after dispatched, they will be confirmed as lost (this applies to airfreight shipments).
- When you declare insurance, you will need to provide proof of purchase, such as invoices or payment records, which need to match the amount you declared in the shipment.
- Insurance can only compensate for losses, not damages of the parcel.
- For all claims, please contact EBAOGUO customer service by emailing sales@ebaoguo.com, please make sure you send all supporting documents and shipment numbers in the email.
Insurance Not Cover
- Incorrect declaration of the cargo leads to any delays in shipments.
- Improper or insufficient packing, securing, marking, or addressing the shipments.
- Any delay in the delivery inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
- Any damage in transit for fragile items.
- Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect custom’s broker’s address.
- Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
- Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
- Damage, delay, or loss of any shipment containing any prohibited item.
