China to Australia Air Freight Shipping Service
If you are not in a hurry or want to send oversized items, try our sea freight service; please check our service for China to Australia by sea.
Shipping from China to Australia by Air
Upon arrival at the warehouse, all packages will undergo the following procedures:
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- Unpacking and Inspection: The packages will be unpacked, and their contents will be inspected to ensure compliance with shipping regulations and to verify the items being shipped.
- Outer Photography: The outer packaging of each parcel will be photographed to document its condition and appearance.
- Size and Weight Measurement: The size and weight of each parcel will be measured to determine the appropriate shipping costs and to ensure compatibility with the selected shipping method.
When sending a package to Australia, it’s important to be aware of the customs clearance policies of the Department of Agriculture, Water and the Environment (DAFF). Packages may be inspected, and additional documentation or fees could be required. Ebaoguo, the carrier, is not responsible for customs inspections. Ensure compliance with import requirements, review prohibited items, and consider potential fees.
For more details, visit the DAFF website: https://www.agriculture.gov.au/biosecurity-trade/travelling/bringing-mailing-goods.
Regarding the shipping options available for small packages from China to Australia, two options are provided:
- Air Freight General Goods Line: This option is suitable for shipping small packages containing non-sensitive goods. It is designed for general items that do not require special handling or additional precautions during transportation.
- Air Freight Sensitive Goods Line: This option is intended to ship small packages containing sensitive or delicate goods. It is suitable for items that require extra care, such as electronics, fragile items, or temperature-sensitive products.
Shipping Costs
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First Weight Additional Weight What Can I ship? General Goods AU$36/kg AU$9/500g General goods, liquids (less than 150ml) Sensitive Goods AU$38/kg AU$10/500g Medicines, food (in line with Australian import requirements), power banks, outdoor batteries, epidemic prevention materials, branded home appliances, skin care products, sensitive goods - Base weight: 1kg (charged as 1kg if less than 1kg)
- Additional weight: Charged in increments of 0.5kg
- Chargeable weight: Calculated based on actual and dimensional weight (length x width x height / 5000 cm). The larger value is used for billing.
- Example calculation: If the chargeable weight is 5.3kg, it will be rounded to 5.5 kilograms for billing. (1kg * AU$36) + (4.5kg * AU$18) = AU$117
Shipping Time
- Cut-off time: Every Thursday (extended to the next working day during Chinese holidays)
- Warehouse sorting: 2-4 working days after the cut-off time
- Delivery time: Approximately ten working days after loading onto the plane (may be extended for customs inspection)
- Delivery in Australia: Mainly through Australia Post; remote areas may use local logistics
- If the recipient is unavailable, a card will be left, or the package will be placed in a safe location
Shipping Guidelines:
- This route defaults to one package per shipment.
- Multiple packages can be submitted separately.
- Individual item limitations:
- Actual weight not exceeding 22kg
- The longest side not exceeding 100cm
- Volume not exceeding 0.25m³
- Free consolidation service provided by the warehouse
- Maximum of 5 item names per shipment (additional fee of AU$5.5/item if exceeded)
- Maximum declared value per shipment: AU$1000 (submit with the new shipment if value over)
What Can and Can’t I Ship for General Goods Category?
What Can I Ship?
- General Goods (clothes, toys, books, etc.)
- Tea (must be commercially packed)
- Medical Masks
- Jewellery
- Cosmetics (less than 150ml)
- Button Batteries (Watch Batteries)
- Small Appliances (no Lithium Batteries included)
- Branded Bags/leather goods
- Commercial Packed Snacks
- Supplements and Ointments
What Can’t I Ship?
- OTC medicine
- Electric vehicle
- Power bank
- Canned foods
- Foods containing meats, eggs, fresh veggies, fresh meats
- Cigarettes
- Live animals
- Candles
- Powdered goods
- Dangerous goods
- Clear liquids
What food items can be imported?
What Can I Ship? (All must be commercially Packed)
- Biscuits
- Chocolates
- Honey
- Noodles
- Nuts
- Jam/sauces
- Oil
- Preserved canned fruits and veggies
- Tea (less than 1kg)
- Dried Foods
What Can’t I Ship?
- Loose or unsealed Tea
- Dates
- Rice
- Seasonings
- Fresh seafood
- Canned or uncanned meats
- Products containing eggs
- OTC Medicine
- Powdered products
- Products containing dairy
- Hotpot base
Customs Inspections
- Ebaoguo is only responsible for transportation and not liable for customs inspections or confiscation.
- Refer to the details provided at the top of the page for more information.
- For uncertain items, contact customer service for clarification.
Important Notes
- Customs declaration must be made under the recipient’s real name and address (individual, not company name).
- Post offices, PO boxes, locked bags, parcel lockers, or parcel collection locations cannot be used as delivery addresses.
- Accuracy of information is crucial, and responsibility lies with the sender for any customs or federal liability.
- Change of delivery address after shipment is not allowed.
How to use EBAOGUO service shipping from China to Australia?
Before starting, ensure you understand the items you want to ship and the international shipping policies. Ensure the items comply with China and Australia’s shipping and import regulations.
Step 1: Sign up and log in to https://ebaoguo.com. Upon login, you will be given the Ebaoguo China Warehouse address and a unique support code.
Step 2: Next, shop from any online store in China or prepare your package and then ship it to the Ebaoguo China Warehouse.
Step 3: You will receive an email notification Once your packages arrive at the Ebaoguo China Warehouse. You can also expedite the submission process by filling in the incoming parcel declaration when the supplier sends your items.
Step 4: Proceed to the “My Parcels” section and submit all packages by entering your residential address in Australia and completing the customs declaration form.
Step 5: If needed, you can select additional services the China Warehouse provides, such as parcel consolidation. After you submit your request, your packages will begin to be processed.
Step 6: You will receive a final billing summary via email once your packages are ready for shipment. After we receive your payment, your parcels will be lined up for the following shipment schedule.
Step 7: We will send an email notification when your shipments arrive at our Australia Warehouse. At this point, you can arrange for pickup from the warehouse or select local courier delivery. If delivery has been chosen, wait for the delivery of your parcels.
Ebaoguo carton is AUD$3.00/each
China Warehouse Cartons Size Guide
We provide a free consolidation service. If your original carton is unable to fit all your small parcels, we will use the warehouse cartons. The followings are the dimensions of the cartons used in our warehouse and the volumetric weight used for easy calculation.
| 类型 | 尺寸（cm）和体积重(kg) | |
| A | 52*52*42 | 22.71 |
| B | 57*42*37 | 17.71 |
| C | 42*31*42 | 10.93 |
| D | 43*31*22 | 5.86 |
Warehouse Storage Time
1. Packages over one cubic meter:
- Chinese warehouses provide 45 days of free storage. After that, a storage fee of ￥1(≈AU$0.2) per 20 kg will be charged daily and automatically added when you submit the shipping order. The minimum charge is ￥1(≈AU$0.2)/day, and parcels not picked up after 45 days will be disposed of without further notice to the customer.
- Australian warehouses will immediately notify the recipient to pick up the packages shipped from China and provide a free 7-day storage service. After that, there will be a storage fee of AUD$1/piece/day. The warehouse will dispose of packages that have not been picked up after 60 days.
*Unclaimed packages will be stored for free in Chinese warehouses for 45 days, and the warehouse will dispose of those that remain unclaimed after 45 days.
2. Goods over one cubic meter:
- Chinese warehouses provide 30 days of free storage. After that, a storage fee of AUD$15.00/cubic meter/week will be charged daily and automatically added when you submit the shipping order. The packages that have not been picked up after 45 days will be disposed of without further notice to the customer.
- Australian warehouses will immediately notify the recipient to pick up the packages shipped from China and provide a free 7-day storage service. After that, a storage fee of AUD$15/cubic meter/week will be charged. The warehouse will dispose of packages that have not been picked up after 30 days.
*Unclaimed packages will be stored for free in Chinese warehouses for 45 days, and the warehouse will dispose of those that remain unclaimed after 45 days.
FAQ
You can purchase from Taobao, Pinduoduo, JD or buy from shops and ship your parcels to our China warehouse.
If a parcel addressed to you contains goods or packages for other people (such as your friends or relatives) and the parcel has a declared or assessed value of more than AUD1000, you will need to lodge an Import Declaration. Duty, taxes, and charges, where applicable, are payable for all the goods in that parcel.
Customs law does not permit a parcel to be split or broken down into separate items for assessment, even when the items were imported for other people.
Our China warehouse will measure and weigh each parcel that arrives at our warehouse into your ebaoguo account. If there are any queries regarding size and weight, you can check the pictures provided in your parcel lists. For direct communication, you can contact our customer service via chats.
Due to the large volume of parcels arrives our China warehouse every day, we are unable to refuse any parcels at the time of delivery. However, you can submit the parcel that you would like to return from your parcel list, there will be local delivery shipping fees occur. We do not accept return pickup arranged by the sender, this is to minimise risks of random pickups from the warehouse and leads to parcel missing in transit.
When you submit the parcels for your shipments, the China warehouse will consolidate your parcels into your current bigger boxes for free, this is to minimise risks of small parcels lost in transit. If your current largest box is not big enough, the warehouse will use our own specific size carton to fit all your small parcels into the boxes, there will be new carton charges applies. The warehouse will record the size of the shipments based on final consolidation parcels. If you do not want your parcels to be unpacked by the warehouse for consolidation, please leave a note when submitting your shipments.
You can not randomly declare items in your shipments. All declarations must be filled in English, with specific products name and prices. For example, cooking pans, kettles, you can not declare as kitchen essentials, you will need to declare every single item in your shipments. If goods are being assessed by Customs, we may request evidence of purchase from you. Incorrectly declare value can result in paying duties, taxes, and charges that occur.
不规则包裹的测量方式
① Standard Package:
Measurement is calculated according to the carton’s length, width, and height.
② Irregular Shaped box 1：
Measurement is calculated according to the carton’s longest side.
③Irregular Shaped Box 2：
Measurement is calculated according to the carton’s longest side.
What You Can Ship
Australia Import Regulations
A. You can check from the personal importation scheme website for what you can ship into Australia from the link below;
https://www.tga.gov.au/personal-importation-scheme
B. Regarding what can be mailed and what cannot be mailed into Australia, you can check from the link below;
https://www.abf.gov.au/entering-and-leaving-australia/can-you-bring-it-in/list-of-items
Prohibited and Restricted Items
Counterfeit Goods
Guns, Ammunition and All Weapons
Illegal Drugs and Narcotics
Prohibited and Restricted Goods
Items that can not be shipped:
– White powders, crystals;
– Explosives, such as fireworks or sparks;
– Anti-epidemic items (masks, disinfectants, etc);
– Tobacco products, including cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha;
– Electric bicycles and scooters that can be used on the road (to ship these items, must be approved by Road Vehicle Standards);
– Combustible gas, such as sol or camping gas; non-combustible gas, such as compressed oxygen; toxic gas, such as oxygen difluoride;
– Flammable liquids such as solvents or paint;
– Flammable solids, such as matches, substances that can ignite spontaneously, such as phosphorus; hazardous substances, such as calcium carbide;
-Oxidising substances, such as fertilisers; organic peroxides, such as fiberglass repairs kits;
– Toxic substances, such as pesticides; infectious substances, such as blood tests or medical tests;
– Radioactive items, such as smoke detectors;
– Corrosive items such as bleach or drain cleaner;
– Other items, such as airbags, mobile phones, computers, pornographic materials, plants/seeds/flowers, magnets or items containing ferromagnetic materials, human remains/body fluids, live/dead animals, animal skins/furs/any animal parts, wet, dry, metal or lithium batteries or products containing these items, perfume, nail polish, aftershave, hair spray, cigarettes, e-cigarettes, alcohol, prescription drugs, pork products, tin cans, and products with peculiar smell, etc.
Note: If the above-mentioned contraband has been included in the packaging or has not been declared truthfully, which results in any form of return, fine, or even criminal penalties recipients will be responsible for this.
If you are not sure whether the item can be mailed, please contact customer service.
Insurance
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Insurance
- Insurance must be selected and paid before shipment dispatch.
- Insurance is not compulsory, and the insurance fee is 5% of the declared value (in Australian dollars).
- Please note that the standard limitations and exclusions of liability in the EBAOGUO Terms and Conditions will apply if you do not purchase insurance for your shipments. Without purchased insurance, in case of loss, total value plus postage will be compensated up to AUD$150.00 for small and AUD$300.00 for large shipments (CBM).
- Insurance only covers loss; insurance will not cover damage inside or outside the box or cargo.
- The maximum amount of insurance compensation for a shipment is 1,000 Australian dollars.
- If the parcels are not received within 60 working days after dispatch, they will be confirmed as lost (this applies to airfreight shipments).
- When you declare insurance, you will need to provide proof of purchase, such as invoices or payment records, which need to match the amount you declared in the shipment.
- Insurance can only compensate for losses, not damages to the parcel.
- For all claims, please get in touch with EBAOGUO customer service by emailing [email protected], please make sure you send all supporting documents and shipment numbers in the email.
Insurance Not Cover
- Incorrect declaration of the cargo leads to delays in shipments.
- Improper or insufficient packing, securing, marking, or addressing the shipments.
- Any delay in the delivery, inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
- Any damage in transit for fragile items.
- Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect customs broker’s address.
- Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
- Damage to briefcases, luggage, garment bags, aluminium cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
- Damage, delay, or loss of any shipment containing any prohibited item.
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