China to Australia Air Freight Shipping Service

Free consolidation | Free photos | 1-on-1 customer service

If you are not in a hurry or want to send oversized items, try our sea freight service; please check our service for China to Australia by sea.

Shipping from China to Australia by Air

Upon arrival at the warehouse, all packages will undergo the following procedures:

1. Unpacking and Inspection: The packages will be unpacked, and their contents will be inspected to ensure compliance with shipping regulations and to verify the items being shipped.
2. Outer Photography: The outer packaging of each parcel will be photographed to document its condition and appearance.
3. Size and Weight Measurement: The size and weight of each parcel will be measured to determine the appropriate shipping costs and to ensure compatibility with the selected shipping method.

When sending a package to Australia, it’s important to be aware of the customs clearance policies of the Department of Agriculture, Water and the Environment (DAFF). Packages may be inspected, and additional documentation or fees could be required. Ebaoguo, the carrier, is not responsible for customs inspections. Ensure compliance with import requirements, review prohibited items, and consider potential fees.

For more details, visit the DAFF website: https://www.agriculture.gov.au/biosecurity-trade/travelling/bringing-mailing-goods.

Regarding the shipping options available for small packages from China to Australia, two options are provided:

Air Freight General Goods Line: This option is suitable for shipping small packages containing non-sensitive goods. It is designed for general items that do not require special handling or additional precautions during transportation.
Air Freight Sensitive Goods Line: This option is intended to ship small packages containing sensitive or delicate goods. It is suitable for items that require extra care, such as electronics, fragile items, or temperature-sensitive products.

Shipping Costs

	First Weight	Additional Weight	What Can I ship?
General Goods	AU$36/kg	AU$9/500g	General goods, liquids (less than 150ml)
Sensitive Goods	AU$38/kg	AU$10/500g	Medicines, food (in line with Australian import requirements), power banks, outdoor batteries, epidemic prevention materials, branded home appliances, skin care products, sensitive goods

Base weight: 1kg (charged as 1kg if less than 1kg)
Additional weight: Charged in increments of 0.5kg
Chargeable weight: Calculated based on actual and dimensional weight (length x width x height / 5000 cm). The larger value is used for billing.
Example calculation: If the chargeable weight is 5.3kg, it will be rounded to 5.5 kilograms for billing. (1kg * AU$36) + (4.5kg * AU$18) = AU$117

Shipping Time

Cut-off time: Every Thursday (extended to the next working day during Chinese holidays)
Warehouse sorting: 2-4 working days after the cut-off time
Delivery time: Approximately ten working days after loading onto the plane (may be extended for customs inspection)
Delivery in Australia: Mainly through Australia Post; remote areas may use local logistics
If the recipient is unavailable, a card will be left, or the package will be placed in a safe location

Shipping Guidelines:

This route defaults to one package per shipment.
Multiple packages can be submitted separately.
Individual item limitations:
- Actual weight not exceeding 22kg
- The longest side not exceeding 100cm
- Volume not exceeding 0.25m³
Free consolidation service provided by the warehouse
Maximum of 5 item names per shipment (additional fee of AU$5.5/item if exceeded)
Maximum declared value per shipment: AU$1000 (submit with the new shipment if value over)

What Can and Can’t I Ship for General Goods Category?

What Can I Ship?

General Goods (clothes, toys, books, etc.)
Tea (must be commercially packed)
Medical Masks
Jewellery
Cosmetics (less than 150ml)
Button Batteries (Watch Batteries)
Small Appliances (no Lithium Batteries included)
Branded Bags/leather goods
Commercial Packed Snacks
Supplements and Ointments

What Can’t I Ship?

OTC medicine
Electric vehicle
Power bank
Canned foods
Foods containing meats, eggs, fresh veggies, fresh meats
Cigarettes
Live animals
Candles
Powdered goods
Dangerous goods
Clear liquids

What food items can be imported?

What Can I Ship? (All must be commercially Packed)

Biscuits
Chocolates
Honey
Noodles
Nuts
Jam/sauces
Oil
Preserved canned fruits and veggies
Tea (less than 1kg)
Dried Foods

What Can’t I Ship?

Loose or unsealed Tea
Dates
Rice
Seasonings
Fresh seafood
Canned or uncanned meats
Products containing eggs
OTC Medicine
Powdered products
Products containing dairy
Hotpot base

Customs Inspections

Ebaoguo is only responsible for transportation and not liable for customs inspections or confiscation.
Refer to the details provided at the top of the page for more information.
For uncertain items, contact customer service for clarification.

Important Notes

Customs declaration must be made under the recipient’s real name and address (individual, not company name).
Post offices, PO boxes, locked bags, parcel lockers, or parcel collection locations cannot be used as delivery addresses.
Accuracy of information is crucial, and responsibility lies with the sender for any customs or federal liability.
Change of delivery address after shipment is not allowed.

Get a shipping quote from China to Australia

How to use EBAOGUO service shipping from China to Australia?

Before starting, ensure you understand the items you want to ship and the international shipping policies. Ensure the items comply with China and Australia’s shipping and import regulations.

Step 1: Sign up and log in to https://ebaoguo.com. Upon login, you will be given the Ebaoguo China Warehouse address and a unique support code.

Step 2: Next, shop from any online store in China or prepare your package and then ship it to the Ebaoguo China Warehouse.

Step 3: You will receive an email notification Once your packages arrive at the Ebaoguo China Warehouse. You can also expedite the submission process by filling in the incoming parcel declaration when the supplier sends your items.

Step 4: Proceed to the “My Parcels” section and submit all packages by entering your residential address in Australia and completing the customs declaration form.

Step 5: If needed, you can select additional services the China Warehouse provides, such as parcel consolidation. After you submit your request, your packages will begin to be processed.

Step 6: You will receive a final billing summary via email once your packages are ready for shipment. After we receive your payment, your parcels will be lined up for the following shipment schedule.

Step 7: We will send an email notification when your shipments arrive at our Australia Warehouse. At this point, you can arrange for pickup from the warehouse or select local courier delivery. If delivery has been chosen, wait for the delivery of your parcels.

Ebaoguo carton is AUD$3.00/each

China Warehouse Cartons Size Guide

We provide a free consolidation service. If your original carton is unable to fit all your small parcels, we will use the warehouse cartons. The followings are the dimensions of the cartons used in our warehouse and the volumetric weight used for easy calculation.

Type 类型	Size 尺寸(cm)	Acutal weight 实际重量(kg)	Volumetric weight 国际运输体积重(kg)	Cost 换箱费用
#1	525242	1.1kg	23kg	￥15.00
#2	574237	0.9kg	18kg
#3	423142	0.6kg	11kg
#4	433122	0.5kg	6kg

Warehouse Storage Time

1. Packages over one cubic meter:

Chinese warehouses provide 45 days of free storage. After that, a storage fee of ￥1(≈AU$0.2) per 20 kg will be charged daily and automatically added when you submit the shipping order. The minimum charge is ￥1(≈AU$0.2)/day, and parcels not picked up after 45 days will be disposed of without further notice to the customer.
Australian warehouses will immediately notify the recipient to pick up the packages shipped from China and provide a free 7-day storage service. After that, there will be a storage fee of AUD$1/piece/day. The warehouse will dispose of packages that have not been picked up after 60 days.

*Unclaimed packages will be stored for free in Chinese warehouses for 45 days, and the warehouse will dispose of those that remain unclaimed after 45 days.

2. Goods over one cubic meter:

Chinese warehouses provide 30 days of free storage. After that, a storage fee of AUD$15.00/cubic meter/week will be charged daily and automatically added when you submit the shipping order. The packages that have not been picked up after 45 days will be disposed of without further notice to the customer.
Australian warehouses will immediately notify the recipient to pick up the packages shipped from China and provide a free 7-day storage service. After that, a storage fee of AUD$15/cubic meter/week will be charged. The warehouse will dispose of packages that have not been picked up after 30 days.

*Unclaimed packages will be stored for free in Chinese warehouses for 45 days, and the warehouse will dispose of those that remain unclaimed after 45 days.

FAQ

Where can I shop?

You can purchase from Taobao, Pinduoduo, JD or buy from shops and ship your parcels to our China warehouse.

My parcels have arrived at the China warehouse, can I submit several different receivers?

If a parcel addressed to you contains goods or packages for other people (such as your friends or relatives) and the parcel has a declared or assessed value of more than AUD1000, you will need to lodge an Import Declaration. Duty, taxes, and charges, where applicable, are payable for all the goods in that parcel.

Customs law does not permit a parcel to be split or broken down into separate items for assessment, even when the items were imported for other people.

What should I do if the parcel inbound recorded size and weight are different from what the seller said?

Our China warehouse will measure and weigh each parcel that arrives at our warehouse into your ebaoguo account. If there are any queries regarding size and weight, you can check the pictures provided in your parcel lists. For direct communication, you can contact our customer service via chats.

Can I return or refuse the parcels that arrive China warehouse？

Due to the large volume of parcels arrives our China warehouse every day, we are unable to refuse any parcels at the time of delivery. However, you can submit the parcel that you would like to return from your parcel list, there will be local delivery shipping fees occur. We do not accept return pickup arranged by the sender, this is to minimise risks of random pickups from the warehouse and leads to parcel missing in transit.

Do you provide parcel consolidation service?

When you submit the parcels for your shipments, the China warehouse will consolidate your parcels into your current bigger boxes for free, this is to minimise risks of small parcels lost in transit. If your current largest box is not big enough, the warehouse will use our own specific size carton to fit all your small parcels into the boxes, there will be new carton charges applies. The warehouse will record the size of the shipments based on final consolidation parcels. If you do not want your parcels to be unpacked by the warehouse for consolidation, please leave a note when submitting your shipments.

I purchased lots varieties of products, can I declared randomly?

You can not randomly declare items in your shipments. All declarations must be filled in English, with specific products name and prices. For example, cooking pans, kettles, you can not declare as kitchen essentials, you will need to declare every single item in your shipments. If goods are being assessed by Customs, we may request evidence of purchase from you. Incorrectly declare value can result in paying duties, taxes, and charges that occur.

不规则包裹的测量方式

① Standard Package:

Measurement is calculated according to the carton’s length, width, and height.

② Irregular Shaped box 1：

Measurement is calculated according to the carton’s longest side.

③Irregular Shaped Box 2：

Measurement is calculated according to the carton’s longest side.

What You Can Ship

Australia Import Regulations

A. You can check from the personal importation scheme website for what you can ship into Australia from the link below;

https://www.tga.gov.au/personal-importation-scheme

B. Regarding what can be mailed and what cannot be mailed into Australia, you can check from the link below;

https://www.abf.gov.au/entering-and-leaving-australia/can-you-bring-it-in/list-of-items

Prohibited and Restricted Items

Counterfeit Goods

Guns, Ammunition and All Weapons

Illegal Drugs and Narcotics

Prohibited and Restricted Goods

Items that can not be shipped:

– White powders, crystals;

– Explosives, such as fireworks or sparks;

– Anti-epidemic items (masks, disinfectants, etc);

– Tobacco products, including cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha;

– Electric bicycles and scooters that can be used on the road (to ship these items, must be approved by Road Vehicle Standards);

– Combustible gas, such as sol or camping gas; non-combustible gas, such as compressed oxygen; toxic gas, such as oxygen difluoride;

– Flammable liquids such as solvents or paint;

– Flammable solids, such as matches, substances that can ignite spontaneously, such as phosphorus; hazardous substances, such as calcium carbide;

-Oxidising substances, such as fertilisers; organic peroxides, such as fiberglass repairs kits;

– Toxic substances, such as pesticides; infectious substances, such as blood tests or medical tests;

– Radioactive items, such as smoke detectors;

– Corrosive items such as bleach or drain cleaner;

– Other items, such as airbags, mobile phones, computers, pornographic materials, plants/seeds/flowers, magnets or items containing ferromagnetic materials, human remains/body fluids, live/dead animals, animal skins/furs/any animal parts, wet, dry, metal or lithium batteries or products containing these items, perfume, nail polish, aftershave, hair spray, cigarettes, e-cigarettes, alcohol, prescription drugs, pork products, tin cans, and products with peculiar smell, etc.

Note: If the above-mentioned contraband has been included in the packaging or has not been declared truthfully, which results in any form of return, fine, or even criminal penalties recipients will be responsible for this.

If you are not sure whether the item can be mailed, please contact customer service.

Insurance

Insurance
- Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
- Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
- If you don’t buy insurance and it’s lost, a maximum of R￥500 per shipment will be compensated (including freight).
- If you buy insurance and it’s lost, the maximum insurance amount per shipment is ￥2500. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
- Insurance only covers loss; insurance will not cover damage inside or outside the box or cargo.
- The maximum amount of insurance compensation for a shipment is 1,000 Australian dollars.
- If the parcels are not received within 60 working days after dispatch, they will be confirmed as lost (this applies to airfreight shipments).
- When you declare insurance, you will need to provide proof of purchase, such as invoices or payment records, which need to match the amount you declared in the shipment.
- Insurance can only compensate for losses, not damages to the parcel.
- For all claims, please get in touch with EBAOGUO customer service by emailing sales@ebaoguo.com, please make sure you send all supporting documents and shipment numbers in the email.
Insurance Not Cover
- Incorrect declaration of the cargo leads to delays in shipments.
- Improper or insufficient packing, securing, marking, or addressing the shipments.
- Any delay in the delivery, inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
- Any damage in transit for fragile items.
- Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect customs broker’s address.
- Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
- Damage to briefcases, luggage, garment bags, aluminium cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
- Damage, delay, or loss of any shipment containing any prohibited item.