Many thousands of packages are delivered to our warehouse each day. Depending on the time of year, after a package arrives at the warehouse, it can take up to 3 business days to appear in your account (Monday-Friday, 10 am – 5 pm, excluding local Holidays). If your package does not appear in your account after two business days, it may be due to no suite ID on the package’s label; please get in touch with us.
We recommend that you add the packages after the seller sends them out in 【Parcels】 ->【Expected Packages】which can help us locate your packages faster.