Shipping from Malaysia to Australia Express Service

Multicurrency payments available, including Malaysian Ringgit (MYR), Australian Dollar (AUD), and Chinese Yuan (CNY).

To send parcels from Australia to Malaysia, please refer to our Shipping from Australia to Malaysia

When sending or ordering goods online from outside Australia, it is essential to comply with Australian biosecurity laws, and you must adhere to the following guidelines:

It is necessary to provide truthful declarations for all goods. For most items valued at AUD1,000 or below, no duties, taxes, or fees will be charged.
Your parcels may undergo random inspection, irrespective of whether or not you declare any goods of concern.
Certain goods may need treatment before being authorised for entry into Australia, and the importer will bear the cost of inspection or any treatments.

Ebaoguo is only responsible for transportation and cannot be held accountable if customs inspect or seize the parcels.

For more information on sending goods into Australia, please refer to https://www.agriculture.gov.au/biosecurity-trade/travelling/bringing-mailing-goods

What is the process for using EBAOGUO's shipping service from Malaysia to Australia?

Here are the steps to use EBAOGUO’s shipping service from Malaysia to Australia:

Sign up and obtain your EBAOGUO Malaysia Address, along with your unique Suite ID.
Purchase items from any Malaysian store, whether online or in-person, and have them shipped to your EBAOGUO Malaysia warehouse address.
You will receive an email notification when your packages arrive at our EBAOGUO Malaysia warehouse.
Fill out an Australian address and a customs declaration form for all packages in “My Parcels” and submit the request.
Once we receive your request, we will process your packages.
After we have packed your packages, a final billing summary will be sent to you via email. Once payment is received, we will dispatch your packages on the next shipping day.

Option 1: Malaysia Pos Laju EMS to Australia

Shipping Cost:

First 1kg: 58 AUD/KG, Additional weight: 14 AUD/KG

Features of the Service:

Delivery to all areas of Australia, including remote areas.
Duty-free for shipments valued under 1,000 AUD.
Strong customs clearance capabilities.

Can ship packaged food and mask test papers.
Can ship general cargo, food, medicine, etc.
Solid drugs: Western medicine, Chinese patent medicine, Chinese herbal medicine, health products, etc. (there is a risk of return for Chinese herbal medicine)
Brand items: International and trendy brands.
Dry goods and food: Must have English packaging, expiration date, place of origin, and manufacturer.

Billing Method:

Charge by the actual weight or volumetric weight (5000), whichever is greater. Packages are not accumulated for calculation.

One package per shipment.

Individual package weight not exceeding 20kg.
Individual side not exceeding 150cm, the sum of any two short sides not exceeding 80cm.

Delivery Time:

Officially stated as 2-4 working days. Due to the epidemic’s impact, please estimate it as 7-15 working days.

Other Matters:

Ebaoguo will not compensate for any damage, deformation, deterioration, melting, or liquid leakage of the goods due to environmental changes during transportation. Please pack the goods properly before shipping.
If there is any difference between your declared weight and our actual billed weight, we will contact you regarding underpayment or additional charges.

Calculate shipping rate from Malaysia to Australia

Option 2: Malaysia Fedex to Australia

Ebaoguo is not responsible for any customs queries and charges that may arise. The receiver must pay any customs charges upon delivery.

Ebaoguo is not responsible for any local customs charges, import taxes or duties, temporary import-export charges, shipment return charges, or similar charges incurred.

The consignee must pay additional charges (if incurred) upon receipt of the goods. Individuals in Australia have an import duty-free declaration limit of AUD$1000. If the declaration exceeds AUD$1000, GST and Import Duty will be generated (subject to the actual tax bill).

Multiple boxes can be accumulated in one shipment for the same delivery address, with a minimum chargeable weight of 1kg and incremental weight of 1kg.
The chargeable weight of a single package should not exceed 30kg, and any oversized or overweight items should be quoted through customer service. Each waybill can contain up to 25 packages.
Please use the chargeable weight of the waybill to refer to the corresponding price in the price list.
Deliveries are made from Monday to Friday (excluding holidays).
If the recipient’s zip code belongs to a remote area, FedEx will automatically add the ODA (out-of-delivery-area) surcharge to the returned quotation, AUD 29.40 per waybill, or AUD 1.00 per kg, whichever is greater. This information can be found on the page sending parcels from Malaysia to Australia, or by consulting customer service.
The price calculated on our website includes fuel surcharges, peak season surcharges, and out-of-delivery-area surcharges. However, it does not include any secondary charges incurred in the destination country, such as customs fees, address change fees, and secondary delivery fees. If such fees are incurred, we will contact the shipper to arrange payment.
If there is any difference between your declared weight and our actual billed weight, we will contact you regarding underpayment or additional charges.

Calculate shipping rate from Malaysia to Australia

Australia Import Regulations

Please keep in mind that the items that can be mailed and accepted by the logistics company can leave the country of origin.

However, we are not responsible for whether the destination country’s customs allow the importation of the items. Therefore, we kindly ask you to carefully read the Australian Customs website before mailing.

For information on mailing personal items, please refer to the following link:

https://www.tga.gov.au/personal-importation-scheme

For information on what can and cannot be mailed, please consult the regulations of the Australian Department of Agriculture:

https://www.agriculture.gov.au/travelling/bringing-mailing-goods

If the information is not listed, you can search for it here: https://bicon.agriculture.gov.au/BiconWeb4.0/ImportConditions/Search.

Prohibited and restricted goods

The shipper is responsible for correctly declaring, packing, and labeling dangerous goods with appropriate documentation for all countries involved in the shipment.

Counterfeit Goods

Guns, Ammunition and All Weapons

Illegal Drugs and Narcotics

Prohibited items

Products of this type are strictly restricted when entering Australia:

Eggs and any egg products
Dairy products
Unsealed meat
Seed and nut products
Fresh fruit and vegetables

The Biosecurity Act 2015 imposes restrictions on many foods and ingredients, including:

Eggs and egg products
Fresh fruit and vegetables
Seeds and nuts
Dairy products
Uncanned meat

The following items must not be shipped:

Perfume, regardless of volume
Common aviation prohibited items
Explosives, such as fireworks or flares
Flammable gases, such as aerosols or camping gas; non-flammable gases, such as compressed oxygen; toxic gases, such as difluoromethane
Flammable liquids, such as solvents or paints
Flammable solids, such as matches; spontaneously combustible substances, such as phosphorus; substances that become dangerous when wet, such as calcium carbide
Oxidizing substances, such as fertilizers; organic peroxides, such as fiberglass repair toolkits
Toxic substances, such as insecticides; infectious substances, such as blood tests or medical experiments
Radioactive materials, such as smoke detectors
Corrosive substances, such as bleach or drain cleaners
Other items, such as airbags, mobile phones, computers, pornography, plants/seeds/flowers, magnets or items containing ferromagnetic materials, human remains/fluids, live/dead animals, animal hides/fur/any animal parts, wet, dry, metal or products containing these materials, perfumes, nail polish, aftershave, hair spray, cigarettes, e-cigarettes, alcohol, prescription drugs, pork products, tin cans, and products with odour leakage, etc.

Note: If prohibited items of the above categories are carried in the package or not declared truthfully, causing any return, fine, or even criminal punishment, it has nothing to do with our company, and the customer should take responsibility. The customer will bear the return fee.

All export packages will undergo X-Ray inspections, so do not attempt to smuggle prohibited items. If discovered by the airline, the package will be returned within 7-10 working days, and a return fee of AUD$ 25 will be charged for a single package.

If you are unsure whether an item can be shipped, please contact customer service.

Guidelines for Size and Weight of a Single Parcel

Please see the example below for guidance on measuring regular and irregular-shaped parcels, as well as satchels.

Chargeable Weight

Because air transportation is charged based on not only the actual weight of the package but also the size of the package, which is also known as the volumetric weight.

a. The chargeable weight is greater than each package’s actual weight and volumetric weight. For example, if the actual weight of a package is 3.1kg and the volumetric weight is 2.1kg, then the chargeable weight of this package is 3.1kg, which is rounded up to 3.5kg by 500g. b. The chargeable weight of a waybill is the sum of the chargeable weight of each package in the waybill. c. The volumetric weight calculation method for international logistics is length(cm) x width(cm) x height(cm) / 5000. The minimum weight of a shipping line is 1kg. If it is less than 1kg, it is calculated as 1kg. For weights less than 10kg, the chargeable weight is rounded up by 500g; for weights over 10kg, the chargeable weight is rounded up by 1kg. For example, a package with a chargeable weight of 1.3kg will be calculated as 1.5kg, and a package with a chargeable weight of 10.2kg will be calculated as 11kg.

If the actual weight is less than 2kg and the volumetric weight is not more than 5kg, only the actual weight is rounded up by 500g. For example, a package with an actual weight of 1.3kg will be rounded up to 1.5kg.

For example, Mr.X must send two packages to the same recipient.

Package 1 weighs 4kg, and the volumetric weight is 36(cm) x 35(cm) x 30(cm) / 5000 = 7.56. So the chargeable weight of package 1 will be calculated as 8kg.

Package 2 weighs 10kg, and the volumetric weight is 36(cm) x 35(cm) x 30(cm) / 5000 = 7.56. So the chargeable weight of package 2 will be calculated as 10kg.

Therefore, the chargeable weight of Mr.X’s waybill is 8kg + 10kg = 18kg.

We offer a consolidation service.

Once the service has been selected, we will try to put all your individual packages into one box to reduce the freight costs.

Dimension Weight vs Actual Weight

What is Actual weight?

The actual weight of a parcel is its actual gross weight measured in kg/s when you put on the scale.

What is Dimension weight?

Dimension weight（aka: Volumetric weight） is the ‘volume’ a package occupies (example; the physical size of a package)

Dimension weight is calculated by the （ Length x Height x Width / 5000）.

To determine a parcel’s dimension weight in kg, we use measurements in centimeters.

What is Chargeable weight?

Chargeable weight is the actual gross weight or the volumetric weight of the parcels shipment – whichever is greater.

Insurance

Insurance must be selected and paid before shipment dispatch.
Insurance is not mandatory, and the insurance fee is 5% of the declared value (in Australian dollars).
If insurance is not purchased, only the actual freight charges will be refunded in case of loss.
Regardless of the declared value, the maximum amount of insurance compensation for a shipment is AUD 300.00.
Only the actual freight charges will be refunded if insurance is not purchased and the goods are confirmed lost.
If the goods are not received within 60 working days after being dispatched, they will be automatically confirmed as lost.
The insurance policy is automatically invalidated if a customs seizure occurs due to a false declaration.
When applying for insurance, proof of purchase such as invoices or payment records, must be provided, which should match the declared amount.
Insurance can only compensate for loss and cannot compensate for any form of damage. EBAOGUO owns the final interpretation of the insurance policy.
For all claims, please contact EBAOGUO customer service by emailing [email protected]; please ensure you send all supporting documents and shipment numbers in the email.

Insurance Not Cover

Incorrect declaration of the cargo leads to any delays in shipments.
Improper or insufficient packing, securing, marking, or addressing the shipments.
Any delay in the delivery inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
Any compensation if parcel checked by customs.
Any damage in transit for fragile items.
Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect custom’s broker’s address.
Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
Damage, delay, or loss of any shipment containing any prohibited item.

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