Malaysia to Thailand Express Services
- Upon arrival at our warehouse, all parcels will be unpacked, inspected, photographed, and measured for size and weight. Each parcel will be categorised according to its attributes.
- Ebaoguo is responsible only for air transportation. In case of customs inspection or seizure of parcel contents, Ebaoguo holds no responsibility.
Postage Rates (Updated on March 1, 2023)
| General Items | Senstive Items | |
| First weight | RM180/5kg | RM250/5kg |
| Additional weight | RM26/kg | RM30/kg |
- Charging Standards: Starting from 5kg (parcels weighing less than 5kg will be charged based on 5kg). Additional weight will be charged per 1kg.
- Billing Weight: The higher value between actual weight and volumetric weight (calculated as length x width x height / 5000 cm) will be used for billing.
- Example: If the billing weight is 5.3kg, it will be charged as 6kg. For General Cargo Line, this would be RM180 + RM26 = RM206.
Packaging Rules
- The longest side of any parcel must not exceed 100cm, and the sum of the two shorter sides must not exceed 100cm.
- If any side of a parcel exceeds 80cm, an additional RM32 will be charged for oversize.
- The actual weight of a single parcel cannot exceed 20kg.
- Multiple packages can be combined under a single waybill.
Taxes and Fees
- Taxes and customs clearance are included.
Delivery Time
- Delivery occurs twice a week, taking approximately 6-10 business days after submission.
- Cut-off time is every Tuesday and Thursday, with shipment arranged within three business days after the cut-off time.
Delivery Method
- Door-to-door delivery via Flash Express/Kerry Express.
- Overweight packages will be delivered by private drivers in Thailand.
What Can Be Shipped
- General items: Daily necessities, cosmetics, skincare products, health supplements, shoes, and toys.
- Sensitive items: Food, branded clothing, general medicines, small appliances (excluding batteries), and auto parts.
What Cannot Be Shipped
- Goods prohibited by Thai customs.
- Goods that Ezship does not permit for shipping.
- Flammable and explosive goods, such as perfumes and aerosol sprays.
- Fresh vegetables, fruits, and meat products.
- Live animals.
- Electronic products containing lithium batteries.
- Counterfeit and high-value items.
Important Note: If you’re unsure whether an item can be shipped, please contact customer service first. If false information leads to customs confiscation, return, or disposal, customers will bear all costs and responsibilities.
Insurance
- The waybill does not include additional insurance services. In case of loss, the maximum compensation for transportation fees is RM150.00.
- EBaoguo does not compensate for deformation, deterioration, melting, breakage, or liquid leakage of goods due to environmental changes during transportation. Please ensure proper packaging before shipping.
How to Ship
Step 1: Register and log in to https://ebaoguo.com to get your support number and the address of our Malaysia warehouse.Step 2: You can purchase products from any website and have them shipped to the address assigned to you.
Step 3: Our Malaysia warehouse will add your package to your list upon receiving it.
Step 4: Once your packages have arrived, you can submit a shipment request through the package list by providing the destination address, declaring the goods, and selecting additional services.
Step 5: After the Malaysia warehouse has packed your shipment according to your request, you will receive a payment notification.
Step 6: Once payment is successful, we will ship your goods on the next available shipment date.
Shipping Boxes Size and Weight Reference for Malaysia Warehouse
| Type 类型 | Size 尺寸(cm) | Acutal weight 实际重量(kg) | Volumetric weight 国际运输体积重(kg) | Cost 换箱费用 |
| #12 | 41*29*40 | 10kg | RM5 | |
| #6 | 41*29*20cm | 5kg | RM3 |
Storage Fees
- The Malaysia warehouse offers 45 days of free storage. After that, the fee is RM2/day/package (for 20kg), charged daily. The fee will be automatically added when you submit your shipping order. The minimum charge is RM2.00/day.
- Unclaimed boxes will be stored free of charge in the Malaysia warehouse for 90 days. After 90 days, the warehouse will dispose of them.
Measuring Irregular Packages
② Measurement method for irregular packages:
If the package is deformed or bulging due to the compression of the goods inside, the longest side of the box will be used to calculate the volumetric weight.
③ Irregular package measurement method:
If the package needs to be packed into an irregular shape due to the actual size of the goods, the box will be measured based on the longest side for volumetric weight calculation.
Prohibited Items for Shipping The following items are prohibited from being shipped:
- White powders and crystals
- Explosives, such as fireworks or sparklers
- Epidemic prevention materials (e.g., masks, disinfectants)
- Electric bicycles and scooters for road use (require an import permit from the transportation department)
- Flammable gases, such as aerosols or camping gas; non-flammable gases, such as compressed oxygen; toxic gases, such as difluoro
- Flammable liquids, such as solvents or paint
- Flammable solids, such as matches; substances that can ignite spontaneously, such as phosphorus; substances that become hazardous when moist, such as calcium carbide
- Oxidizing substances, such as fertilizers; organic peroxides, such as fiberglass repair tool kits
- Toxic substances, such as insecticides; infectious substances, such as blood tests or medical experiments
- Radioactive materials, such as smoke detectors
- Corrosive substances, such as bleach or drain cleaners
- Other items, including airbags, mobile phones, computers, pornographic materials, plants/seeds/flowers, magnets or items containing ferromagnetic materials, human remains/fluids, live/dead animals, animal skins/furs/any animal parts, wet, dry, metal, or lithium batteries or products containing these items, perfume, nail polish, aftershave, hair spray, cigarettes, e-cigarettes, alcohol, prescription drugs, pork products, iron cans, and products with odors.
Important Note: If any prohibited items are found in the package, or if items are not truthfully declared, any return, penalty, or criminal punishment will be the customer’s responsibility. The customer must cover return costs. If you are unsure whether an item can be shipped, please contact customer service first.
Disclaimer
- Our company is not responsible. It will not refund shipping fees if the customer fails to provide accurate declaration information (including the item name, quantity, and declared value) or if the email contains items prohibited by customs or carriers, resulting in customs confiscation, inspection, seizure, etc. or destruction. Our company is not responsible for any loss, damage, or destruction of goods caused by customs inspection and will not refund shipping fees or the value of the goods.
- A second shipping fee will be charged if a package is returned due to failed security inspection.
- If the shipment contains prohibited items, our company’s Malaysia branch (BAOGUO SDN BHD) reserves the right to pursue legal action against the customer.
- Our company is not responsible for any delay, return, or loss caused by customer requests to modify clearance or delivery information.
- If the recipient signs for a package without checking it and later finds missing or damaged items, our company will do its best to negotiate with the delivery company to minimize losses.
- Our company is not responsible for any delay or loss caused by natural disasters, political factors, or war.
- Our company will not compensate for any deformation, deterioration, melting, damage, or liquid leakage of goods caused by environmental changes during transportation. Therefore, please package goods properly before shipping.
