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Compensation for lost items

We apologize for the inconvenience caused by the issue with your package. To assist you in filing a compensation claim, please fill out the form below. Before submitting your application, please read and understand https://ebaoguo.com/en/terms-and-conditions/ to ensure smooth processing of your request. Thank you for your understanding and cooperation.

Personal Details

About your shipment

For example, AU1SPM012345, you can find it on the waybill or in your list of shipments.
Did you purchase and pay for insurance before shipping?(Required)
Was your package opened when you received it?(Required)
Is the outer packaging damaged when you received it?(Required)
After discovering the anomaly, did you report it to the delivery person?(Required)
It will help us identify the issue more accurately.
Please provide as many photos as possible: The shipping label is attached to the box. Photos of the damaged box or product you received.
Drop files here or
Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 2 MB, Max. files: 5.

    Please fill in the information about the missing product.

    Summary of missing products.(Required)
    Please ensure that the product names and prices match the purchase receipt information.
    Products Name
    Purchased price (per item)
    QTY
     
    You can provide the shopping receipt, a screenshot, or the purchase invoice.
    Drop files here or
    Accepted file types: jpg, gif, png, jpeg, Max. file size: 2 MB, Max. files: 5.
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