For more additional services, please refer to the system pricing.
Shipping from Japan to Malaysia
About Insurance
- Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
- Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
- If you don’t buy insurance and it’s lost, a maximum of JPY¥10000 per shipment will be compensated (including freight).
- If you buy insurance and it’s lost, the maximum insurance amount per shipment is JPY¥50000. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
Other Precautions:
- This consolidation line ships weekly. When consolidating shipments, the recipient’s name must be kept from repeating. Waybills with repeated recipients will automatically be deferred to the next batch of shipments.
- EBAOGUO will not compensate for goods that are deformed, deteriorated, or melted due to environmental changes during transportation or for damaged or leaking liquids. Please pack the goods properly before shipping.
- Parcels must undergo a safety scan at an IATA agent warehouse before being onboarded. The IATA agent can refuse hazardous items.
- It is imperative to declare truthfully. If customs seizes, inspects, taxes, or confiscates goods due to underreporting, false reporting, or incorrect information provided, the customer will bear all consequences.
Japanese warehouse Extra Services (Optional)
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项目 说明 收费(JPY¥) ★【免费服务】取出价格明细 取出价格明细 便于送礼等用途。 0 ★【处理方案】加固优先 以仓库判断为准,不构成索赔凭证 0 ★【处理方案】减重优先 以仓库判断为准,不构成索赔凭证 0 ★【处理方案】原箱不换箱 无需减少抛重,不做任何加固处理 【默认减抛减重,需要时更换更适合旧箱子】 0 去鞋盒 1个鞋盒的操作费用 650 清点拍照 拍照所有商品(取出所有商品,排列拍照) 每10个商品费用 300 面单拍照 只拍照面单 150 开箱拍照 外箱1张,开箱1张 共2张 (不取出商品) 150 去衣架 取出一个衣架费用 100 退货清点再入库 退货清点再入库 250 合箱服务费 超过2个包裹合箱 100 入库清点 入库清点商品数量 200 精确分箱 根据客户提供清单分箱 400 随机分箱 根据仓库经验随机分箱 200 【套箱加固】套随机外箱(规格不定) 操作费,利用仓库积存的废旧箱子 150 【套箱加固】普通包裝箱加固 纸箱(厚度8mm, 长宽高和160cm) 400 【套箱加固】特大型包裝箱加固 纸箱(厚度8mm 长宽高和180cm) 650 服装线专用箱子(价格含税) 纸箱(厚度5mm,75*45*45) 450 【氣柱加固,需注加固商品】商品氣柱加固 以商品为单位,气柱长度20cm的单价,不足20cm以20cm计费 150 【气泡膜加固】外箱气泡膜加固 外箱加一层加厚薄膜 防震防摔。 长宽高和120cm以内 400 【商品气泡膜加固】商品增加气泡膜 商品加一层加厚薄膜 防震防摔。 长宽高和40cm以内 150 纸箱费 厚度8mm,长宽高和60cm 100 纸箱费 厚度8mm,长宽高和80cm 200 纸箱费 厚度8mm,长宽高和120cm 350 纸箱费 厚度8mm,长宽高和140cm 500 纸箱费 厚度8mm,耗材长宽高和160cm 600 日本國內退換貨服務 服务费,运费以物流线路为准,单价为1个包裹的手续费 400 退运 退运,日本境内运费实报实销 400 到付手续费 5%手续费,最低300日元 500 包裹发出后更改收件地址 无法确保能够更改成功 400 更改地址-省内(适用服装,杂货渠道) 非课税 单位日元 无法确保能够更改成功,不成功不收费 100 更改地址-跨省(适用服装,杂货渠道) 无法确保能够更改成功,不成功不收费 400 单独申报 出口单独主单费用,单位为批次 15000 其他收费服务 不在服务范围的服务 100 報關單修改 申报相关 8000 出口主单申报 申报相关 12000 【申报】出口子单申报 申报相关 2500 處理錄影 處理錄影(限合計10kg以下) 650 商品增值税 鱼竿:100rmb/根,渔轮:100rmb/个 2600 其他收费服务 不在服务范围的服务 100 -
How do we measure the packages?
Common Questions
Is this service door-to-door delivery?
Yes, the consolidated shipping route includes door-to-door delivery.
My packages are arriving at the warehouse in succession, can I submit them in separate shipments?
- You can submit different packages to different recipients.
- Different routes may have requirements for recipients in the same batch; if names are the same, it may be delayed until the next dispatch date.
What should I do if the size and weight of the goods stored are different from what the seller said?
The warehouse in Japan will measure the size and weight of each package upon arrival. If there is a dispute about the size or weight, you can contact customer service before submission to verify.
I want to return goods, can you refuse receipt?
The warehouse cannot determine which packages need to be returned upon receipt. Please submit the return address after the goods are stored, and the warehouse will arrange for shipment.
Can you help me consolidate boxes?
When you submit several packages in one shipment, the warehouse will try to combine smaller packages into your larger box to ensure that items do not get lost during transportation and to reduce volumetric weight. There is no extra fee for the consolidation service; however, if a new box is used, there will be an additional box fee. The size after consolidation may differ from the time of submission; the system will reference the consolidated billing weight. If you do not need certain express packages to be consolidated, please make a note in the shipment remarks.
I bought a lot of items, can I fill in the information roughly?
When submitting a shipment, you need to declare the products you have purchased accurately in English. You can write Cloths and include the real purchase price if they are in the same category, such as clothes. Customs will randomly inspect shipments and may request proof of purchase (such as invoices and screenshots). If customs fees arise due to incorrect information, you are responsible for those costs.
About Insurance
- Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
- Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
- If you don’t buy insurance and it’s lost, a maximum of JPY¥10000 per shipment will be compensated (including freight).
- If you buy insurance and it’s lost, the maximum insurance amount per shipment is JPY¥50000. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
- If goods are not received within 60 working days of shipping, they will automatically be considered lost.
- If customs seize items due to false declaration, the insurance terms become void.
- When declaring insurance, proof of purchase, such as an invoice or payment record, must match the declared amount.
- Insurance can only compensate for losses and cannot compensate for any form of damage.
- The final interpretation right for the insurance belongs to Yiparcels Global Forwarding.