Shipping from Japan to Malaysia

Japanese Warehouse Usage Notice

Before the package is inbound to the Japanese warehouse, it must be pre-declared in our system; otherwise, you will not see the package information.
We will photograph the package’s external packaging when goods are inbound in the Japanese warehouse. We do not offer free photography services for the package’s contents. If needed, you can submit a request for additional photography services for individual packages.
Please read the [Non-Mailable Items List] below carefully before mailing. If you are unsure whether the goods can be sent, please get in touch with us before purchasing. Return shipping costs will be incurred if the goods are returned after they have been stored.
For the Japanese warehouse storage period:
- Free storage is provided for D+15 days (the day the package arrives is considered day D). After that, a handling fee of JPY¥100 per package per day will be collected, and packages will be periodically destroyed after exceeding 30 days.
- After applying for combined shipping, please make payment within five days after the waybill changes to ‘awaiting payment’ status. Beyond this period, a handling fee of JPY¥100 per package per day will be charged, and packages will be periodically destroyed after exceeding 30 days.

Japan Consolidation Malaysia Air Freight

Shipping Costs:

Send to West Malaysia: First weight JPY¥ 1200/kg, starting from 1 kg; then JPY¥ 600 per additional 0.5kg.
Send to East Malaysia: First weight JPY¥ 1500/kg, starting from 1 kg; then JPY¥ 750 per additional 0.5kg.
Calculate a package’s actual and volumetric weights (length x width x height /5000) and charge the more excellent value.
The maximum actual weight for a single package is 40kg; extra charges apply for packages exceeding 30kg.
When submitting more than 1 package per waybill, there will be a package processing fee, JPY￥200/piece. For example, if you submit 3 packages, the system will automatically charge a package processing fee of 3*JPY￥200 =JPY￥600
Multiple items in one shipment will be cumulatively weighed.
The length of any single side cannot exceed 120cm, and the sum of the two shorter sides must not exceed 130cm.
Please contact us for items that cannot be divided and exceed the above packing restrictions.

Shipping Time and Efficiency:

One flight per week.
Orders are closed before 17:00 (Japan time) every Wednesday, and shipments are postponed on Fridays (holidays are postponed).
After payment is completed, it will be delivered in about 14-20 working days in West Malaysia and about 15-20 working days in East Malaysia (There are frequent holidays at the end of the year, and the transportation time will be greatly delayed. In case of customs inspection or related force majeure factors, there may be a slight delay.)

The delivery time is for reference, and logistics reference time might vary by region. Deliveries can be delayed due to objective reasons such as holidays and weather.

The default order cut-off time is 5 pm on a Japanese working day, and adjustments may be required based on actual cargo volume.
It will be postponed if the scheduled departure day falls on a Japanese holiday.
The cut-off time is the time the order is placed. First, complete the order, then make the payment. Payments should be completed by 4:30 pm on the working day before the scheduled departure, and the goods will be dispatched the following day.
If the volume of goods is too large, efficiency delays might occur, and we will notify you accordingly.
Customs inspections can affect shipping efficiency.

Local Delivery in Malaysia:

Door-to-door delivery by GDEX.
Full tracking is provided.

Import Taxes:

The air freight line includes taxes, and tax invoices are not provided.

Sending Restrictions:

All legal items permitted by airlines and Malaysian customs can be shipped.

Certain items below cannot be sent; for details, refer to the list at the end of the document.

危险品与液体商品	（有易燃成分可能会爆炸）爆竹烟火蜡汽车蜡、木炭、油漆、香水、打火机、火柴、点火器、酒精含易燃油类、电瓶、电池(含行动电源)、酒类、汽车方向盘(含安全气囊)、避震器含气瓶商品、含冷媒商品
所有植物/动物	土壤、乾燥花、盆栽、种子（米、麦、豆类製品），与其他任何活体动物
所有食物	生鲜食品、生肉、火腿、香肠、牛肉乾、或其他肉制品、腐败・变色容易的肉类、加工食品
贵重品	现金、黄金、有价证劵、宝石、流通货币、一线奢侈品牌
禁止物品	麻药、兴奋剂、大麻等药物、猥亵雑志、手枪、玩具枪、刀剣(例:十字弓、刀刃、相似刀、剑形状)、伪造品、变造品、利刃物品、电子烟、烟弹
华盛顿条约条约抵触物品	所有动物活体、毛皮、动物昆虫标本（兽皮）蛇蟒蛇鳄鱼亀革蜥蜴驼鸟兔子狐狸（兽骨/兽角/兽齿）虎骨琥珀鹿骨象牙犀角鲸鱼牙齿牛角珊瑚（兽甲）龟甲沉香白坛、香木、紫檀、黑檀、黒丹、玫瑰木、红木、桃花木、原木、緑檀...等相关製品
加工食料品	所有生、熟食品、烟酒类无法进口‧
厨房用品	热水器、瓦斯炉、冰箱无法进口。
粉状物品与膏状物品	奶粉粉饼、沙、土、灰、水泥等粉末状物。
进口环境药品	蚊香、杀虫剂、处方药等药品

About Insurance

Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
If you don’t buy insurance and it’s lost, a maximum of JPY¥10000 per shipment will be compensated (including freight).
If you buy insurance and it’s lost, the maximum insurance amount per shipment is JPY¥50000. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.

Other Precautions:

This consolidation line ships weekly. When consolidating shipments, the recipient’s name must be kept from repeating. Waybills with repeated recipients will automatically be deferred to the next batch of shipments.
EBAOGUO will not compensate for goods that are deformed, deteriorated, or melted due to environmental changes during transportation or for damaged or leaking liquids. Please pack the goods properly before shipping.
Parcels must undergo a safety scan at an IATA agent warehouse before being onboarded. The IATA agent can refuse hazardous items.
It is imperative to declare truthfully. If customs seizes, inspects, taxes, or confiscates goods due to underreporting, false reporting, or incorrect information provided, the customer will bear all consequences.

Prohibited and Restricted Items

Extra Services and Fee Standards for EBAOGUO

How do we measure the packages?

Common Questions

Is this service door-to-door delivery?

Yes, the consolidated shipping route includes door-to-door delivery.

My packages are arriving at the warehouse in succession, can I submit them in separate shipments?

You can submit different packages to different recipients.
Different routes may have requirements for recipients in the same batch; if names are the same, it may be delayed until the next dispatch date.

What should I do if the size and weight of the goods stored are different from what the seller said?

The warehouse in Japan will measure the size and weight of each package upon arrival. If there is a dispute about the size or weight, you can contact customer service before submission to verify.

I want to return goods, can you refuse receipt?

The warehouse cannot determine which packages need to be returned upon receipt. Please submit the return address after the goods are stored, and the warehouse will arrange for shipment.

Can you help me consolidate boxes?

When you submit several packages in one shipment, the warehouse will try to combine smaller packages into your larger box to ensure that items do not get lost during transportation and to reduce volumetric weight. There is no extra fee for the consolidation service; however, if a new box is used, there will be an additional box fee. The size after consolidation may differ from the time of submission; the system will reference the consolidated billing weight. If you do not need certain express packages to be consolidated, please make a note in the shipment remarks.

I bought a lot of items, can I fill in the information roughly?

When submitting a shipment, you need to declare the products you have purchased accurately in English. You can write Cloths and include the real purchase price if they are in the same category, such as clothes. Customs will randomly inspect shipments and may request proof of purchase (such as invoices and screenshots). If customs fees arise due to incorrect information, you are responsible for those costs.

About Insurance

Insurance is not mandatory, you can purchase insurance at 5% of the declared value. Before purchasing, you must provide the invoice when the product was purchased, and insurance needs to be purchased before shipment.
Insurance is not applicable to personal and second-hand goods or goods that cannot provide a purchase invoice.
If you don’t buy insurance and it’s lost, a maximum of JPY¥10000 per shipment will be compensated (including freight).
If you buy insurance and it’s lost, the maximum insurance amount per shipment is JPY¥50000. Apart from parcel loss, any other forms of damage, deformation, or deterioration will not be compensated.
If goods are not received within 60 working days of shipping, they will automatically be considered lost.
If customs seize items due to false declaration, the insurance terms become void.
When declaring insurance, proof of purchase, such as an invoice or payment record, must match the declared amount.
Insurance can only compensate for losses and cannot compensate for any form of damage.
The final interpretation right for the insurance belongs to Yiparcels Global Forwarding.