Taiwan imported goods customs declaration【EZWAY APP】MANUAL

According to the regulations of Taiwan Customs Administration, Ministry of Finance, please remind the recipient to complete the real-name authentication of EZ Way (易利委, also known as the ezway app or EZway) to ensure smooth customs clearance of the parcel. If you are using a parcel forwarding service to ship goods into Taiwan, completing your EZ Way registration before your shipment departs is one of the most important steps you can take to avoid delays at customs.

Introduction

Taiwan Customs Administration, Ministry of Finance announces that starting March 30, 2021, foreigners with Alien Resident Certificate (hereinafter ARC), including those who work, study, or have dependents in Taiwan, are able to enjoy the facilitated customs clearance service provided by EZ Way upon registration of this APP. Customs Administration indicates that Taiwan Customs has received numerous demands from foreign ARC holders for access to EZ Way APP. In order to provide expatriates with a friendly living environment by expediting the customs clearance of express consignments either delivered by their overseas relatives/friends or purchased through cross-border e-commerce, Customs Administration actively studied feasible solutions with the National Immigration Agency, Ministry of the Interior to enhance the identity verification functions of the APP, while requesting the Trade-Van Information Service Co. to upgrade the EZ Way by incorporating the said functions. Through the aforementioned joint endeavors of relevant agencies, foreigners with ARC are able to enjoy the customs clearance benefits of EZ Way since March 30, 2021 by carrying out the following steps: download the APP, enter the required personal identification data including ARC numbers (new or old version), name, cell phone number, and birth date, and complete the necessary registration process by connecting their personal data to the corresponding cell phone account. Customs Administration further indicates that, in addition to the aforementioned upgrading of EZ Way, Taiwan Customs will continue to listen to suggestions and problems raised by the general public and spare no effort to refine the current system, so as to enhance the friendliness and expand the service scope of EZ Way.

If you are shipping parcels from overseas into Taiwan through a forwarding service like Ebaoguo, having your EZ Way registration completed in advance will help your shipment clear customs without delays. You can register for a warehouse address at dashboard.ebaoguo.com, then declare your items and select a shipping line once your parcel arrives at the warehouse.

Please follow the instructions below to apply for LOA (Letter of Authorization) and Passport Copy (Please take a picture containing your Passport No.) or ARC.
• Select “Register” to register.

Who Needs to Register for EZ Way (Ezway) — and Why It Matters for Forwarding（Taiwan）

The EZ Way app is Taiwan Customs’ official real-name verification platform. Any individual receiving an international parcel in Taiwan — whether purchased from an overseas e-commerce site or sent by a friend abroad — may be required to verify their identity through the app before customs will release the shipment. Without a completed ezway registration, your parcel can be held at the customs warehouse, incurring storage fees and delaying delivery by days or even weeks.

This is especially relevant for customers using a parcel forwarding service like Ebaoguo. When your package arrives at our warehouse and is consolidated for onward shipping to Taiwan, the Taiwan Customs system will attempt to match the consignee’s ID against the EZ Way database. If no match is found, customs will issue a verification request directly to the recipient. Having your registration done in advance means that step is already cleared — your parcel moves straight through.

Who is required to register?

• Taiwan nationals (ROC ID holders) receiving international express parcels
• Foreign nationals holding a valid ARC (Alien Resident Certificate) — eligible since March 30, 2021
• Anyone acting as a consignee on a cross-border e-commerce or forwarding shipment destined for a Taiwan address

If you are purchasing items from overseas and shipping them to Taiwan via Ebaoguo, you are the consignee. Register before your first shipment departs to avoid any hold-up.

EZ Way Registration: Step-by-Step for ARC Holders and ROC ID Holders

The registration flow differs slightly depending on whether you hold a Taiwan National ID or an ARC. Both paths are straightforward once you have the right documents ready.

Step	ROC National ID Holder	ARC Holder (Foreign National)
1	Download EZ Way app (Android or iOS)	Download EZ Way app (Android or iOS)
2	Select “Register” on the home screen	Select “Register” on the home screen
3	Enter National ID number, full name, mobile number, date of birth	Enter ARC number (new or old format), full name as on ARC, mobile number, date of birth
4	Verify via SMS OTP sent to your Taiwan mobile number	Verify via SMS OTP sent to your registered mobile number
5	Upload a photo of your National ID (front)	Upload a photo of your ARC (front) and passport photo page
6	Registration complete — account active within minutes	Registration complete — account active within minutes

Once registered, you can log in to the EZ Way app at any time to view pending customs declarations, approve releases, and track the status of parcels currently held at Taiwan Customs.

EZ Way and Ebaoguo: How They Work Together

Ebaoguo provides warehouse addresses in multiple countries so you can shop from overseas retailers and consolidate your purchases before shipping them to Taiwan. Here is how the EZ Way step fits into that workflow:

1. Register on Ebaoguo — Create your account and get your personal warehouse address at dashboard.ebaoguo.com.
2. Shop overseas — Use your Ebaoguo warehouse address as the delivery address when checking out at any overseas retailer.
3. Parcel arrives at warehouse — Ebaoguo receives your item, photographs it, and notifies you.
4. Declare and ship — Log in to your Ebaoguo dashboard, declare the item contents and value, and choose a shipping line to Taiwan.
5. EZ Way verification at Taiwan Customs — When the shipment arrives in Taiwan, Customs matches the consignee details against the EZ Way database. Because you registered in advance, the parcel clears automatically.
6. Last-mile delivery — Your parcel is handed off to a local courier for delivery to your Taiwan address.

Want to know the shipping cost before you commit? Use the Ebaoguo shipping calculator to get an instant estimate based on your parcel’s origin, weight, and destination in Taiwan.

Common EZ Way Registration Problems and How to Fix Them

Most registration issues come down to a mismatch between the data entered in the app and the data held by the National Immigration Agency or Household Registration Office. Here are the most frequent problems and their solutions:

Problem	Likely Cause	Fix
ARC number not recognised	Entering old-format ARC number when new format is required, or vice versa	Try both formats. The new ARC format starts with two letters; the old format starts with a letter followed by numbers.
Name mismatch error	Name entered does not exactly match the name on your ARC or passport	Enter your name exactly as printed on your ARC — including middle names and hyphens if present.
SMS OTP not received	Mobile number not registered in Taiwan, or international number format issue	Use the full international format (e.g. +886 for Taiwan). If using a foreign SIM, ensure international SMS is enabled.
Account already exists error	A previous registration attempt was partially completed	Use the “Forgot / Reset” option on the login screen, or contact Trade-Van support via the app’s help function.
Parcel still held after registration	Registration was completed after the customs hold was already issued	Log in to EZ Way, go to “Pending Declarations,” and manually approve the release for that specific shipment.

Frequently Asked Questions about EZ Way (Ezway)

Is EZ Way registration free?

Yes. Downloading the EZ Way app and completing registration costs nothing. It is a free service provided by Taiwan Customs Administration through Trade-Van Information Service Co.

Can I register with a foreign passport instead of an ARC?

No. Foreign nationals must hold a valid ARC to register for EZ Way. Visitors on a tourist visa or visa-exempt entry are not currently eligible for the real-name registration service. If you do not hold an ARC, the consignee on your shipment should be a Taiwan national or ARC holder who can complete the customs declaration on your behalf.

What happens if I do not register for EZ Way before my parcel arrives?

Taiwan Customs will issue a verification notice to the consignee. You will need to log in to EZ Way and approve the release manually. If the notice is not acted upon within the specified period, the parcel may be returned to the sender or subject to additional inspection. Registering in advance eliminates this risk entirely.

Does every parcel I receive require EZ Way approval?

Not necessarily. Low-value personal imports below the de minimis threshold may clear automatically. However, Taiwan Customs can request EZ Way verification for any inbound express consignment at its discretion, and the frequency of such requests has increased in recent years. It is safest to have your registration active before any international shipment arrives.

I registered for EZ Way but my parcel is still showing as “held.” What should I do?

Open the EZ Way app and navigate to the “Pending Declarations” or “My Parcels” section. If your shipment appears there, tap it and confirm the release. If it does not appear, contact your forwarding agent (such as Ebaoguo customer support) with your tracking number so they can check the customs status on their end.

Can I use EZ Way to track my parcel?

Yes. Once registered, the EZ Way app shows all inbound parcels linked to your ID that are currently in the Taiwan Customs system. You can see the customs status, approve declarations, and receive push notifications when action is required.

What is the difference between EZ Way and a Letter of Authorization (LOA)?

An LOA is a document authorising a third party (such as a customs broker or forwarding agent) to handle customs clearance on your behalf. EZ Way is a digital real-name verification system that confirms your identity directly with Taiwan Customs. For most personal import shipments handled through a forwarding service, you will need both: EZ Way registration to verify your identity, and an LOA if you want your forwarding agent to act as your customs representative. Ebaoguo will guide you through the LOA process when required.

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Wondering how much it costs to ship your parcel to Taiwan? Use the Ebaoguo shipping calculator to get an instant quote by selecting your origin, destination, and parcel weight.

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