Send to New Zealand from Australia
If you wish to send items to New Zealand through Australia Post, you can choose to use Australia Post’s international express service. EX: Express Courier International or Express Post International。
Before using these services, you need to:
- Confirm that the items you want to send comply with the import regulations and laws of both Australia and New Zealand.
- Ensure that your parcel meets Australia Post’s requirements, including size, weight, packaging, and labeling.
- Determine if your parcel requires the purchase of additional insurance or tracking services.
- Confirm the shipping fees and potential taxes or charges associated with your parcel.
It’s advisable to understand all the relevant costs and regulations before sending your package to ensure that it can safely and quickly reach its destination.
In general, using international express services can be faster and more reliable than regular postal services and often includes features such as tracking and delivery confirmation. However, these services are typically more expensive, and the cost may vary depending on factors like the weight, size, destination, etc., of the items being shipped.
How to mail
Step 1：Register and log in https://ebaoguo.com To obtain the address of our Australian warehouse and your support ID
Step 2：You can purchase products from any Australian website and have them shipped to our warehouse.
Step 3：After the warehouse receives your package, it will be recorded in your parcel list
Step 4：Once all parcels have arrived, you can submit a shipment in your parcel list, providing the delivery address, declaring the contents, and selecting any additional services.
Step 5：After the Australian warehouse packages your items as per your request, you will receive a payment notification
Step 6：After a successful payment, we will arrange for direct shipping from Australia to the address you provided in New Zealand.
New Zealand Taxation and Related Matters
In New Zealand, customs duties are determined based on the type of goods and their origin. Typically, if the value of the goods you’re importing is less than 1,000 New Zealand Dollars, you are not required to pay customs duties. However, if the value of the goods exceeds 1,000 New Zealand Dollars, customs duties are applicable.
It’s important to note that different types of goods may have varying customs duty rates, and certain items may also be subject to additional taxes, such as goods and services tax (GST) or import entry transaction fees. Furthermore, if you are importing goods from specific countries, special trade agreements or arrangements may apply, affecting the calculation of customs duties.
New Zealand Customs offers an online tool called the ‘What’s My Duty Estimator,’ which helps individuals and businesses estimate the customs duties, import taxes, value-added tax, and other fees that may be required when clearing goods through customs. This tool is based on the relevant regulations and standards of New Zealand Customs and provides users with a quick, accurate, and convenient estimation service.
For further details, please see New Zealand Customs GST and Duty estimate，Introduction to Import Duties and Regulations for Goods by New Zealand Customs
What can be sent and what cannot be sent？
According to the regulations of New Zealand Customs, some items can be imported and sent, while others are prohibited or restricted for import and shipment. Here are some common items that can be sent and cannot be sent:
Items that can be sent:
- Personal items such as clothing, shoes, towels, etc.
- Cultural and artistic items such as books, magazines, audiovisual products, etc.
- Personal electronic products like mobile phones, tablets, etc.
- Food items, but they must comply with New Zealand’s food safety standards.
- Pharmaceuticals and medical supplies, but they must have relevant permits.
- Cosmetics and skincare products, but they must comply with New Zealand’s cosmetic standards.
Items that cannot be sent or are subject to restrictions:
- Liquids such as alcohol, cosmetics, perfume, etc. (unless special permits are obtained).
- Hazardous materials like chemicals, hazardous waste, explosives, etc.
- Plant and animal products such as fruits, vegetables, wood, leather products, etc.
- Weapons, firearms, ammunition, etc.
- Prohibited drugs and psychotropic substances.
Please note that these are just some common examples. If you intend to send certain items, it’s best to consult with New Zealand Customs before shipping to determine if they can be sent and whether special permits or documentation are required. Otherwise, if you violate the relevant regulations, your parcel may be detained or confiscated, and you may face fines or legal consequences.
More prohibited and restricted imported items. Please see New Zealand Customs official website
Payment methods
- “New Zealand Dollar bank transfer
- Australian Dollar bank transfer
- Malaysian Ringgit transfer,
- online banking,
- E-wallet Visa/MasterCard payment
- WeChat Pay and Alipay settlement
Shipping Instructions
Customs policies for importing different products vary from country to country. Please verify whether import is allowed on the destination country’s customs website.
For international parcels, Australia Post has the following size and weight restrictions：
- If you use Australia Post’s international express service, the maximum weight for a parcel is 20 kilograms. Additionally, the parcel’s dimensions should comply with the airline’s regulations, typically with a total sum of length, width, and height not exceeding 140 centimeters, and no single side exceeding 105 centimeters.If you use the international airmail small parcel service, the maximum weight for a parcel is 2 kilograms. Similarly, the parcel’s dimensions should comply with the airline’s regulations, usually with a total sum of length, width, and height not exceeding 90 centimeters, and no single side exceeding 60 centimeters.
In conclusion, when sending parcels, please be sure to adhere to Australia Post’s size and weight restrictions to ensure your parcel can be accepted and safely delivered. If you have any questions, please contact customer service for assistance.
FAQ
YES，International EMS delivers directly to the address you provide. If they are unable to deliver, the local logistics will contact you for pickup at their branch.
International EMS charges are calculated individually for each waybill and parcel. If multiple waybills are submitted together, the first weight and additional weight charges are calculated separately for each waybill, and fees are not cumulative.
If you have any concerns about the dimensions, please contact customer service for a recheck before shipping. We will not accept reconsideration after you have received the goods.
When the warehouse receives parcels, it cannot determine which parcels need to be returned. After your parcels are received into the warehouse, please submit the return address, and the warehouse will arrange for shipping. The Chinese warehouse does not accept seller-arranged courier pickups from the warehouse. We appreciate your understanding.
When you submit multiple parcels under one waybill, the warehouse will do its best to consolidate smaller parcels into your own larger box to ensure items are not lost and to reduce volumetric weight. There is no additional charge for consolidation, but if a new box is used, there may be additional box fees. The dimensions after consolidation may differ from the initial submission, and the system will use the chargeable weight after consolidation as a reference. If there are specific parcels you do not wish to consolidate, please note this in the waybill remarks.
When submitting a waybill, you are required to truthfully declare the products you have purchased in English. If the products fall into the same category, such as clothing, you can use a general description like ‘Cloths’ and provide the actual purchase prices. Customs may randomly inspect waybills and may request proof of purchase (such as invoices and screenshots). Any customs fees incurred due to incorrect information are your responsibility.
Prohibited and Restricted Items
Firearms, ammunition, and all weapons
Illegal drugs and narcotics
Prohibited items for mailing
Items that must not be mailed
- Controlled knives
- Explosives, such as fireworks or flares
- Road-legal electric bicycles, scooters (import of such products requires approval from the authority)
- Flammable gases, like aerosols or camping gas; non-flammable gases, such as compressed oxygen; toxic gases, like difluorodioxigen
- Flammable liquids, such as solvents or paints
- Flammable solids, like matches; self-igniting substances, like phosphorus; substances that become dangerous when wet, like calcium carbide
- Oxidizing substances, like fertilizers; organic peroxides, like fiberglass repair tool kits
- Toxic substances, like pesticides; infectious substances, like blood tests or medical trials
- Radioactive materials, like smoke detectors
- Corrosive substances, like bleach or drain cleaners
- Other items, like airbags, cell phones, computers, pornography, plants/seeds/flowers, magnets, or items containing magnetic materials, human remains/fluids, live/dead animals, animal hides/fur/any animal parts, wet, dry, metal, or lithium batteries or products containing these items, perfumes, nail polish, aftershave, hairspray, international brands and replicas, internationally famous cartoon character designs, raw wood, adult items, cigarettes and tobacco, electronic cigarettes, fruit, alcohol, honey, medicines, meat and meat products, tin cans and products with odor leakage, etc.
Please note that this is a list of prohibited items, and attempting to ship these items may result in legal consequences and other penalties. It’s essential to comply with New Zealand Customs regulations when sending parcels to New Zealand.
Note: If any prohibited items from the categories mentioned above are included in the parcel, or if the parcel is not accurately declared, resulting in any form of return, fines, or even criminal penalties, our company is not responsible. Return costs will be borne by the customer.
If you are unsure whether an item can be mailed, please contact customer service first
About Insurance
- “Insurance is not mandatory and is charged at 5% of the declared value (in Australian Dollars). If insurance is not purchased and the item is lost, only the actual shipping fee will be refunded. Regardless of the declared value, the maximum insurance coverage for a single shipment is $300 AUD. If insurance is not purchased and the item is confirmed lost after 60 working days from shipment, it will be automatically considered lost. Insurance terms will be voided if customs clearance is delayed due to false declaration. When applying for insurance, you need to provide proof of purchase, such as an invoice or payment record, which should match the declared amount. Insurance only covers loss and does not cover any form of damage. The final interpretation of insurance terms belongs to Australia Parcel Network.”Please note that this translation is based on the information provided and may vary depending on specific context and legal requirements.
