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Getting Started

Learn how to become a Ebaoguo Member and start your parcel forwarding
4 articles
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Account Navigation

Understand your account and how ebaoguo membership system works
2 articles
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Packages

Where you will find package and warehouse processing info
21 articles
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Shipping, Tracking & Returns

Find out how to get updates on package tracking and delivery.
11 articles
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Services

Learn more about services available for your shipments.
4 articles
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Claims, Insurance & Fraud

Report a package is lost, stolen or damaged.
1 article
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Customs, Duties, and GST

Learn more on customs requirements, Declaration forms, Duties and Taxes to be paid.
9 articles
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Payments & Refunds

Which payment methods or local currencies does EBAOGUO support?
5 articles
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Prohibited Item List

Important! Learn what can be shipped to your country before you shop.
8 articles
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