Step 1: Register https://ebaoguo.com, you will be able to obtain our warehouse address and ID number. ID is the unique identification code for your package, please be sure to enter in the shipping address when you ship parcel to our warehouse.
Step 2: Purchase goods from any website and mail them directly according to the warehouse address provided in the system. If you have already purchased the products, you can also shipped it to our warehouse address.
Step 3: After the warehouse received your package, we will record the parcel pictures in the system and you will get an email for parcel received in our warehouse.
Step 4: In the parcel lists, you can select the parcel(s) to be sent, submit the delivery and fill in the destination shipping address.
Step 5: After the warehouse receives your shipping request, we will process the package shipment as required and calculate the final shipping costs.
Step 6: We will then notify you for final payment total, you can pay directly in the system through Paypal, credit card or bank transfer.
1. The cut-off time for order submission is 4pm every Wednesday. The arrival time for West Malaysia is 3-5 working days, and East Malaysia is 7-15 working days. There will be delay if there are flight cancellations, flight delays or any public holiday occurs.
2. All parcels will be shipped out from eBaoguo Melbourne warehouse.
3. Tracking will be available through eBaoguo tracking link. Local delivery in Malaysia will be using Line Clear Express and tracking number will be provided every Monday after shipment.
4. If consignee has multiple parcels, please make sure upon delivering, consignee confirm number or parcels delivered. If there are missing parcels during delivery, please let the driver knows and reject the parcel.
5. Ebaoguo will reimburse all customs charges apply for normal shipping line. For sensitive shipping line, there will be 6% of SST from total value of the shipment.
6. Parcels cannot be recall or return back to Melbourne warehouse once the parcel leave Melbourne warehouse. However sender can change address or consignee details by contacting eBaoguo customer service.
7. Multiple parcels for 1 consignee are allowed, calculation will based on total chargeable weight for the shipment.
8. Ebaoguo system will calculate all total shipping fees from each shipments.
1. Air freight chargeable weight is comparing the actual weight and volume weight, and take the greater value;
– Calculation method: parcel size (cm) length x width x height / 5000;
2. Example A, the actual weight of the parcel is 3.1kg, and the volume weight is 2.1kg, then the chargeable weight of the parcel is 3.1kg, and rounded up to 4kg.
3. Example B, Mr.X wants to mail two parcels to the same consignee, the actual weight of each parcel is 4KG, and the volume weight is 36(cm) x 35(cm) x 30(cm) / 5000 = 7.56kg. Then the chargeable weight of the parcel will be calculated according to 2 parcels x 8kg = 16kg
Normal Shipping Service
Sensitive Shipping Service (SST of 6% total value applies)
|Unit Price(per kg)||Unit Price(per kg)|
|Normal Shipping Service||Sensitive Shipping Service (SST of 6% total value applies)|
|Unit Price||Unit Price|
1. Personal belongings / luggage (used clothing, shoes, etc)
2. Clothing, shoes, bags
3. Supplements (excluding OTC medicines that needs prescription)
4. Beauty skin care / cosmetics products
5. Snacks, sealed packaging foods
6. Milk Powder (limit 10 cans / bags per consignee per shipment)
7. Non-Dangerous goods
8. Household items (exclude dangerous goods)
Note: If the prohibited goods in the above categories are carried in the parcel, or if they are not correctly
declared, resulting in any form of return parcel or fine, or even criminal punishment, sender will need to
responsible for any costs occurs.
All export parcels will be checked by X-Ray. Please make sure no prohibited items in the parcel. If found by the airline company, the parcel will be returned within 7-10 working days. There will be return fees of AUD$25/parcel.