More than hundred of packages are delivered to our warehouse each day. Depending on the time of year, after a package arrives at the warehouse it can take up to 2 business days to appear in your account (Monday-Friday, excluding Australian Holidays). If your package does not appear in your account after 2 business days, then there is a possibility we were not able to process your package(LIke missing Suite ID on your package ).
You will receive our email notification when parcel been record into your account. If not, please check in your junk mailbox.
If you believe this is the case, please contact us and providing the tracking number and any other additional information about your package to assist our investigation.
If your parcels delivery from Coles or Woolworth, make sure they deliver during our business hour (Monday – Friday 10 am – 5 pm) with your Suite ID on the packing slip.