• Shipments will be despatched every Monday to Friday, except on public holidays.

• • Please provide the correct destination address to get accurate shipping charges as International EMS ships to over 144 countries and regions worldwide.

  Destination Country Customs will contact the recipient for any customs clearance inquiries when the parcel arrives in Customs.

  • Ensure all items are properly packed and sealed.
  • Fresh vegetables, fruits, meats, white powder, and batteries are prohibited from being sent.
  • EMS shipping time may vary depending on each country, especially during the pandemic.
  • If contraband or sensitive goods are found during border security inspection, the parcel will be returned to the sender.

The EMS has a strong customs clearance capability, but it prohibits the shipment of certain items.

• Generally, goods such as food and cosmetics can be shipped, except for cosmetics containing liquids or powders.
• Dry food, such as vacuum-sealed foods with proper packaging and labelling, can be shipped through EMS.

A. To send parcels internationally through Ebaoguo, you must fill in a customs declaration form for each shipment. Providing accurate and comprehensive information on your international shipment will help your items pass through destination customs quickly, resulting in faster deliveries. Failure to provide this information may cause delays or result in your shipment being returned to our China warehouse.

B. It is your responsibility to check the specific regulations of each country you send parcels to, as each country has its own rules and regulations regarding what can and cannot be delivered.

C. We cannot be held responsible for any actions taken by customs authorities, including the request for import permits or pre-clearance documents, the prohibition of imported products, or the consignee’s request for duties.

D. Note that if contraband is included in the packaging or is not declared truthfully, resulting in any return, fine, or criminal penalties, it is the receiver’s responsibility and not the responsibility of our company.

E. All export parcels will be subjected to X-Ray inspection, and no contraband must be included. If detected by the airline, parcels will be returned within 7-10 working days, and a return fee of AUD$ 25 will be charged for each parcel.

• • Insurance

    • Insurance must be selected and paid before shipment dispatch.
    • Insurance is not compulsory, and the insurance fee is 5% of the declared value (in Australian dollars).
    • Please note that the standard limitations and exclusions of liability in the EBAOGUO Terms and Conditions will apply if you do not purchase insurance for your shipments. Without purchased insurance, in case of loss, total value plus postage will be compensated up to AUD$150.00 for small and AUD$300.00 for large shipments (CBM).
    • Insurance only covers loss; insurance will not cover damage inside or outside the box or cargo.
    • The maximum amount of insurance compensation for a shipment is 1,000 Australian dollars.
    • If the parcels are not received within 60 working days after dispatch, they will be confirmed as lost (this applies to airfreight shipments).
    • When you declare insurance, you will need to provide proof of purchase, such as invoices or payment records, which need to match the amount you declared in the shipment.
    • Insurance can only compensate for losses, not damages to the parcel.
    • For all claims, please get in touch with EBAOGUO customer service by emailing [email protected], please make sure you send all supporting documents and shipment numbers in the email.

    Insurance Not Cover

    • Incorrect declaration of the cargo leads to delays in shipments.
    • Improper or insufficient packing, securing, marking, or addressing the shipments.
    • Any delay in the delivery, inability or failure to complete a delivery due to acts or omission of Customs or other regulatory agencies.
    • Any damage in transit for fragile items.
    • Failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment or incomplete or incorrect customs broker’s address.
    • Loss or damage to any package for which Ebaoguo has no record of receiving the parcel.
    • Damage to briefcases, luggage, garment bags, aluminium cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling, or marking unless placed in an adequate, protective container for the shipment.
    • Damage, delay, or loss of any shipment containing any prohibited item.

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