A. To send parcels internationally through Ebaoguo, you must fill in a customs declaration form for each shipment. Providing accurate and comprehensive information on your international shipment will help your items pass through destination customs quickly, resulting in faster deliveries. Failure to provide this information may cause delays or result in your shipment being returned to our China warehouse.
B. It is your responsibility to check the specific regulations of each country you send parcels to, as each country has its own rules and regulations regarding what can and cannot be delivered.
C. We cannot be held responsible for any actions taken by customs authorities, including the request for import permits or pre-clearance documents, the prohibition of imported products, or the consignee’s request for duties.
D. Note that if contraband is included in the packaging or is not declared truthfully, resulting in any return, fine, or criminal penalties, it is the receiver’s responsibility and not the responsibility of our company.
E. All export parcels will be subjected to X-Ray inspection, and no contraband must be included. If detected by the airline, parcels will be returned within 7-10 working days, and a return fee of AUD$ 25 will be charged for each parcel.
[mkb-warning]We do not assume responsibility for customs-related activities, such as obtaining import licenses or pre-clearance documents, importing prohibited items, or requesting the recipient to pay customs duties.[/mkb-warning]
