Step 1: Register https://ebaoguo.com, you will be able to obtain our warehouse address and ID number. ID is the unique identification code for your package, please be sure to enter in the shipping address when you ship parcel to our warehouse.
Step 2: Purchase goods from any website and mail them directly according to the warehouse address provided in the system. If you have already purchased the products, you can also shipped it to our warehouse address.
Step 3: After the warehouse received your package, we will record the parcel pictures in the system and you will get an email for parcel received in our warehouse.
Step 4: In the parcel lists, you can select the parcel(s) to be sent, submit the delivery and fill in the destination shipping address.
Step 5: After the warehouse receives your shipping request, we will process the package shipment as required and calculate the final shipping costs.
Step 6: We will then notify you for final payment total, you can pay directly in the system through Paypal, credit card or bank transfer.
1. The cut-off time for order submission is 4pm every fortnight Wednesday. The arrival time is 7 working days. There will be delay if there are flight cancellations, flight delays or any public holiday occurs.
2. All parcels will be shipped out from eBaoguo Melbourne warehouse.
3. Tracking will be available through eBaoguo tracking link. Local delivery in Taiwan will be using T-Cat and tracking number will be provided every Monday after shipment.
4. All supplements, cosmetics, snacks must have product barcode.
5. Customs declaration is required to be filled for custom clearance. Incorrectly declare value can result in paying duties, taxes and charges that occurs.
6. Supplements, cosmetics and snacks should be packed according to our packing guidelines. Over-packed can result in paying duties, taxes and charges that occurs.
7. Consignee must provide a valid Taiwan National Identification number. If necessary, the customs will require the consignee to provide a copy of the ID and the signature for customs clearance purposes.
8. One address per consignee per shipment, duplication of consignee is not allowed.
9. Name of the same consignee cannot be used more than 2 times within 1 month, and cannot be used more than 6 times within half year. Breach the regulation will result in paying duties, taxes and charges that occurs.
10.Parcel cannot be recall or return back to Melbourne warehouse once the parcel leave Melbourne warehouse. However sender can change address or consignee details by contacting eBaoguo customer service (please note there will be charges apply).
11. Ebaoguo system will calculate all total shipping fees from each shipments.
12. Chargeable Weight * AU$9.00, min weight is 1kg, then 500gram rounded up.
1. Air freight chargeable weight is comparing the actual weight and volume weight, and take the greater value;
– Calculation method: parcel size (cm) length x width x height / 5000
2. Example A, the actual weight of the parcel is 3.1kg, and the volume weight is 2.1kg, then the chargeable weight of the parcel is 3.1kg, and rounded up to 4kg.
3. Example B, Mr.X wants to mail two parcels to the same consignee, the actual weight of each parcel is 4KG, and the volume weight is 36(cm) x 35(cm) x 30(cm) / 5000 = 7.56kg. Then the chargeable weight of the parcel will be calculated according to 2 parcels x 8kg = 16kg
Note: If the prohibited goods in the above categories are carried in the parcel, or if they are not correctly declared, resulting in any form of return parcel or fine, or even criminal punishment, the sender will need to responsible for any costs occurs.
All export parcels will be checked by X-Ray. Please make sure no prohibited items in the parcel. If found by the airline company, the parcel will be returned within 7-10 working days. There will be return fees of AUD$25/parcel.